Ghelter Reviews 

What a ripoff! The cowboy hat was delivered in an envelope! It was crushed. The material was cheap. I've seen better hats made by 7 years in their art class. Shame on you Ghelter...The hat is a joke. I threw it out.

My straw fedora hat arrived today. Well packaged and in perfect condition. After reading some of the reviews I was somewhat skeptical but everything was wonderful and I would not hesitate in buying from this company again. Thank you Ghelter for a great service. I am really looking forward to wearing my hat.
J Myers

I ordered a Verona Plain Linen Flat Cap from GHELTER and had a very disappointing experience.
Unfortunately, I did not see the many negative online reviews before placing my order. Had I done so, I would have definitely avoided purchasing from Ghelter.
The shipping process was frustrating from the start. The tracking information kept changing, and it was difficult to determine the status of the shipment. After considerable confusion, I finally received the package.
The product itself was not what I expected. Before ordering, I specifically contacted customer support to confirm that the cap was made from 100% linen, and they confirmed that it was. However, when the cap arrived, the label showed that it was actually made from a blend of polyester, linen, and cotton. In my view, the cap is cheaply made, lower quality than advertised, overpriced, and did not fit properly.
I immediately contacted the company, explained the issue, and requested to return the item for a full refund. Despite multiple attempts to resolve the matter, I was not provided with a satisfactory solution. More recently, I have stopped receiving responses altogether, despite reaching out multiple times following our last email communication.
While researching the company after my experience, I found numerous reviews from other customers reporting similar concerns involving inaccurate product descriptions, product quality issues, shipping problems, poor customer service, and difficulties obtaining refunds. Seeing how closely my experience aligned with these negative reviews, I regret making this purchase and wish I had researched the company more thoroughly beforehand.

Based on my experience, I would strongly recommend that buyers stay away from this seller.

Note: I selected a one-star rating only because there is no option to give zero stars. Based on my experience, I do not believe this purchase or the subsequent customer service deserved a higher rating.

Very poor quality material, and that’s an understatement. Arrived in an outer plastic envelope, in a clear cellophane type covering, folded in half over cardboard - should have read the reviews first. Images on the website convey the impression of much better quality material than that of the actual product. Recommendation: shop elsewhere.

I purchased a hat that really looks grey on their website but when it arrives it actually brown and not half as good as it looks in the picture. I emailed a staff member who was quick to respond but said it only comes in brown. So I will say the error is partially my fault but I'd love to show the contrast in the two photos. The difference between what I ordered to what I received is the reason behind my poor review, unfortunately 😕

Really good customer service and support from the team, first hat I received wasn’t up to standard and they helped with a second order which arrived quickly, and is great quality. Love my new hat!

Paid for it and never received the hat. No refund, NOTHING. Kept sending a bogus tracker sayong its on the way. That was a month ago!!!! Stay AWAY!!!!!!

Absolutely terrible quality. Ordered 3 caps, and absolutely no where near what was advertised online! All three hats came packaged in cheap plastic, crumpled, loose threads, no structural stability to the caps, packaging had chinese writing all over it. False advertising and rip off items. Asked for refund and still waiting on a reply. These items are rubbish worthy. BUYER BEWARE!!!

They just order off Ali express then charge you double. Save yourself some money and Order direct from them.

Shocking quality, item bared no resemblance to what was ordered, dreadful customer service. Waste of money

After my mistake about a wrong address, Oliver Taylor has made many efforts to solve this problem, and have succeeded, so I got a fine cap and not too expensive!

This company is an absolute scam. I paid €80 for a "leather" hat. Threads hanging out, long unfinished lines of stitching all over and most disappointing it's not real leather, no tag of authenticity. Bad customer service and complete denial of their fake products. Steer clear and keep your money

I ordered four hats, received three.
was supposed to be cotton, one was almost, the others were polyester.
came directly from china.

Had delivered flat. Crushed to bits. Terrible quality. Avoid

Absolute rubbish!!!
Do not buy from this seller!!!
Hat came squashed, is like a farmers tractor 🚜 drove over it numerous times,unable to wear it!

I bought a straw fedora supposed to be from vegetable fibre and is made of paper.
Packing is terrible, absolute rubbish!
To return it, I have to take photos, email the photos to them and if my return is accepted only then I can return it!!!

Placed order received email hat shipped but when I check tracking information it states waiting on package to be delivered. Starting to believe was scammed and will never see the hat. Based on reviews I should expect poor quality. Never order from them again.

When I order from this store I got post from AliExpress, so they basically charge you for writing your billing adress on another website. As for the hats, you get what you pay for so that's not the problem.

I ordered some nice looking hats, but got worried when I saw the bad rating of the site.

Luckily I was indeed very satisfied with my hats. Good quality and looking like the pictures.

Absolutley shocking , hat all crushed as it was just in a plastic bag and the item was cheap like a TEMU product .Could have bought a better quality hat from a joke shop !!!Not worth the money they charge ! No reply about a refund either . AVOID THIS COMPANY

The packaging was terrible, just a plastic bag with no protection.
The actual hat was miss-shaped and creased, I'm hoping for the sake of the company that this damage was caused during transit and it didn't leave Ghelter in this condition.
The delivery wasn't the quickest either.
The quality of the hat wasn't anything to write home about. My wife bought hers from a cheap website that starts with "Te" and ends with "mu" and it was far superior in both materials quality and packaging quality. Plus hers was less than a third of the price. The ONE star I gave them was too high.