ghdhair.com Reviews 

66,192
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 2,938 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery and efficient service, noting that packages always arrive safely and on time. Many people also love the hair styling tools, explaining that they heat up quickly, glide smoothly, and leave hair sleek and shiny. However, some customers also noted frustrating issues with delivery delays or missing promotional items from their online orders. A few other people similarly felt that certain products felt a bit flimsy or failed to meet their previous expectations. Consumers additionally mentioned that packaging occasionally arrived damaged or that some devices lacked sturdy construction over time.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions on... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as opinions and experiences are heavily divided.... See more

Quality

Customers report overall satisfaction and positive experiences with quality. Consumers appreciate that the... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. Many customers report that... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great ordering and delivery but not over the moon about my new Ghd Max straighteners - not so sure they are as good as the originals. More expensive but then everything is these days. Birthday treat t... See more

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 3 out of 5 stars

I ordered Hair straightener for my daughter birthday on 20th July but she don’t like the one I ordered so I request for other one but they told me return policy is 21 days and is 28 days so we can’t... See more

Company replied


Company details

  1. Electronics Store
  2. Hair Product Store

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66K reviews

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3.8

All reviews

(66,192)

3,536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GHD’S

Absolutely outstanding. Easy to use website, arrived the next day I would definitely say an amazing service. From beginning to end thank you

13 July 2026
Rated 5 out of 5 stars

Amazing service and product

Order placed on Monday, along with personalisation, I asked GHD to fast track it for my daughter who was about to return to her country. Her stunning limited edition GHD Chronos was delivered on the Friday morning. Thank you for the amazing customer service and also the stunning new GHD. She was blown away!

12 July 2026
Rated 3 out of 5 stars

Prompt delivery

Shopping experience was easy no dramas , however this product wasn't been a win for me :(

12 July 2026
ghdhair.com logo

Reply from ghdhair.com

Thanks for your feedback - we appreciate you taking the time to share it.  If you would like a little extra guidance, please feel free to reach out to our customer support team who would be happy to assist and can share helpful tutorials to get the most out of your styling routine.

Rated 5 out of 5 stars

Just WOW

I always use GHD tools and the Sculpt is by far the best straightener they have developed so far, it is lightweight, fast to straighten and leaves my hair flatter and smoother than any of the other models. I have a short chin length bob and my hair is thick and quite coarse and I always struggle to straighten it flat without it bouncing back up but using these I can go 3 days without straightening again which has never happened before I usually have to redo with the ghd unplugged when I get to work. They are super stylish looking and I love the cross end cap which you put on after use, would highly recommend.

12 July 2026
Rated 4 out of 5 stars

Straightforward ordering

Straightforward ordering, fast delivery.
But I found these straighteners didnt straighten my hair as well as my original ones. So unfortunately I returned.

2 July 2026

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