Super impressed with professional and non judgement when I had a change of heart with starting this weight management option. Thanks so much, I received a prompt response and my subscription fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ I’ve had a great experience with Moshy. The customer service team has been friendly, responsive, and genuinely helpful every step of the way. The doctors are also fantastic—professional, know... See more
Company replied
After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
Company replied
What I needed physically and mentally to get me to a better place , I'm losing weight steadily and also dropping cm's, I've been lucky and have had no side effects. For years I've tried soo many diets... See more
Company replied
Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been a good experience so far
It has been a good experience so far. Whenever I've had an issue with a delivery, billing, or prescription, customer service has always been helpful and responsive, typically replying within 24 hours.
10 June 2026
Unprompted review
Reply from Moshy
Hi Stephany, thanks a lot for taking the time to leave this review, we really appreciate it, and its great to see the CS team have been helpful and responsive when needed :) Thanks again, Alex - Moshy team
Major delays
Initial consultations were easy and medication deliver was fast. I was able to easily discuss treatment with a medical professional. Following that, I have been billed for months 2 and 3 while my medication is still with the pharmacy. I have missed a number of doses due to this delay.
9 June 2026
Unprompted review
Reply from Moshy
Hi there E P, I am very sorry to see this, every order should be easy and fast like the first one, so it sounds like something has gone terribly wrong here. I have requested your details so I can look into this and make it right for you. Please do respond when you have a chance, and I'll be in touch. Thanks, Alex - Moshy team
Exceptional service…
I have been having significant issues with my account. Darlene from the support team has gone above and beyond to help me. While the technical problem is still being resolved she made sure my treatment plan was not interrupted and has been professional, friendly and a pleasure to deal with. I was hugely impressed to receive an email from her updating on the progress of my issue and also letting me know what steps were coming up. She gave me confidence that she was managing my account and doing her very best for me. Her customer service is exceptional and the world would be a happier place if other customer service specialists were as dedicated as she is.
8 June 2026
Unprompted review
Reply from Moshy
Hi Holly, thank you so much for this amazing review. We think Darlene is exceptional aswell, and its really nice to see you agree. I will make sure she see's this review, and we'll celebrate her making the world a happier place. Thanks again, we'll do our best to keep standards high. Alex - Moshy team
Reply from Moshy
Hi Carol, thanks very much for this review. Sometimes we worry we are overloading the information, so it is hard to find the right balance. Really appreciate your feedback. Thanks again, Alex - Moshy team
Excellent Customer Service
I had an issue with my upcoming order and Dianne Carillo assisted me through the instant msgs and then followed up with email. She was amazing - she coordinated everything so quickly and followed up to make sure I had received the notification that my order was on the way. Great customer service!
8 June 2026
Unprompted review
Reply from Moshy
Hi Janelle, thanks so very much for leaving this review. We think Dianne is amazing, and its really great to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team
Great information with good backup
Great information with good backup, great service, accessible and all times
And good product so far with follow up advice and good emails and app
5 June 2026
Reply from Moshy
Hi Karen, thanks so much for this review, it really helps other people discover Moshy. We really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Moshy team
All my questions were answered
All my questions were answered
Everything has been on time and gone took an smoothly
30 May 2026
Reply from Moshy
Hi Beryl, thank you very much for taking the time to leave this review. We really appreciate it, and will do our best to keep standards high. Thanks again, Moshy team
Comprehensive and helpful consult with…
Comprehensive and helpful consult with Dr and Nurse practitioner. Extremely efficient AI support and fast, friendly 10/10 service from help/support.
6 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this review, we really appreciate it. Thanks again, Moshy team
Great communication and easy to use app
6 June 2026
Reply from Moshy
Thanks so much for this review, we really appreciate it. From the Moshy team
10/10 for Dianne Carillo ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Dianne Carillo was very easy and lovely to speak with over email. She quickly resolved my enquiry making the process very easy. Thank you Dianne
5 June 2026
Unprompted review
Reply from Moshy
Hi Olivia, thanks very much for this review. We think Dianne is great, so its really nice to see you agree. We'll make sure she see's this feedback, thanks again, from the Moshy team
The live chat is fantastic
The live chat is fantastic, I received support in an instant and my query was resolved promptly.
5 June 2026
Unprompted review
Reply from Moshy
Hi Ali, thanks so much for taking the time to leave this review, we really appeciate it. Thanks again, Moshy team
Moshy help
They were able to answer all my questions withing minutes. great customer service
5 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we really appreciate it. Thanks again, Moshy team
The nurse was very helpful and…
The nurse was very helpful and knowledgeable and very friendly! I appreciate speaking with this lady so much thank you 😊
5 June 2026
Reply from Moshy
Hi Jessica, thanks so much for taking the time to leave this review. It is great to see the Nurse was helpful and knowledgeable, we are very proud to be able to provide this service, and I'll make sure she see's this feedback. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Davida, thanks so much for this review. We really appreciate it :) Thanks again, Alex - Moshy team
It works!!
It works!!! Great customer service, and the app is straightforward. The medication is delivered to your doorstep. There are also many support groups on Facebook too!
4 June 2026
Reply from Moshy
Hi Debbie, thanks so much for taking the time to leave this amazing review. We really appreciate it. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Vika, thanks so much for taking the time to leave this review. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
I got the answer to the question I was…
I got the answer to the question I was confused about.
5 June 2026
Unprompted review
Reply from Moshy
Hi George, thanks so much for this review, we really appreciate it. Thanks again, Alex - Moshy team
Easy and safe.
27 May 2026
Reply from Moshy
Hi Christine, we really appreciate you taking the time to leave this review. Thanks so much. Alex - Moshy team
Callum at Customer Service was so very…
Callum at Customer Service was so very helpful and understanding, and made be feel at ease, which was very much appreciated.
3 June 2026
Unprompted review
Reply from Moshy
Hi Wendy, thanks so much for leaving this review, we really appreciate it, and I'll make sure Callum see's this feedback. Thanks again, Alex - Moshy team
Dianne Marie Carrillo managed to sort…
Dianne Marie Carrillo managed to sort out the problem for me. It was fixed within a couple of hours. Very good communication. I’m very happy with their service.
3 June 2026
Unprompted review
Reply from Moshy
Hi Alex, thanks so much for this great review. We think Dianne is fantastic, and its great to see you agree. I'll make sure she see's this feedback, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.