Hi, The prescribed Neostrata Enlighten Serum and Medik8 eye cream are excellent products and I will certainly continue to use them. Many family and friends have commented on how good my skin looks... See more
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Based on these reviews
I was skeptical at first as I'd been bombarded with skin care trends online and wanted to get some clarity. I found get Harley and Dr Alaa to be so helpful, non judgemental and kind. In 6 months I've... See more
Company replied
I recently tried some creams that have completely transformed my skincare routine. These are, without a doubt, the best creams I have ever used! They are incredibly moisturizing, absorb quickly, and l... See more
I’ve been getting products from GetHarley for almost a year now and love the process. They will liaise with my prescriber if I ever have any questions, they check in regularly to see how things are go... See more
Company details
Written by the company
GetHarley is a digital platform and service that connects some of the world’s most renowned skincare professionals with consumers, for skin consultations and personalised, product regimes of exclusive, science-led brands, delivered to-their-door. GetHarley is the first platform to combine technology with the human instinct and judgement of a skincare professional to deliver a deeply personalised and highly effective skin health journey.
Contact info
2 Riding House St, W1W 7FA, London, United Kingdom
- hello@getharley.com
- www.getharley.com
4.4
Excellent
553 reviews
Replied to 83% of negative reviews
Typically replies within 1 month
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Really great service
Really great service - v quick to come back and answer any questions and super helpful! Lovely packaging too and fast delivery. Would defo recommend!
20 March 2026
Unprompted review
Reply from GetHarley
Hi Sophie,
Thank you so much for your lovely feedback!
We are delighted to hear that you had such a positive experience with our service and that our team was able to support you quickly and helpfully with your questions.
It is also wonderful to know that you enjoyed the packaging and fast delivery. We always want every order to feel special from the moment it arrives.
Thank you again for your recommendation and for taking the time to share your feedback with us.
Best Wishes,
Lina
Voice of the Customer at GetHarley
I have mixed feelings about Get Harley
I have mixed feelings about Get Harley
Yes they get the products to you quickly, however, the company they use to deliver their products is where I have an issue.
I ordered over £700 worth of products and Evri then did not deliver them to my door but instead left them under a set of staircase. I complained to the dermatologist I used because I couldn’t believe they would use a delivery service that could leave such expensive products under a set of stairs.
Although they offer a good and seamless service, in the two years I have been using Get Hartley they have never had any sells and I have now started using other authorised Obagi sellers to buy products but still use Get Hartley for prescription only products.
10 February 2026
Unprompted review
Reply from GetHarley
Hi Natasha,
Thank you for taking the time to share your honest feedback. We truly value hearing both the positives and the areas where we could have done better.
I am pleased to hear that you have found our service quick and seamless, however, I am very sorry to learn about your previous delivery experience. I have looked into your account and can see that for your order from the 14th March 2025, we were using Evri as our courier partner at that time. I can also see that your practitioner had raised your concerns with us following the delivery.
I completely understand how concerning this would have been, particularly given the value of the products inside. This is not the standard of experience we want any patient to have. Please be assured that we listened carefully to feedback such as yours, and we have since moved back to using Royal Mail for all UK non-prescription GetHarley orders.
I can also see that you recently placed a new order through your Personalised Skincare Plan, and I am pleased to confirm this was delivered on the 15th April 2026 via Royal Mail.
At GetHarley, we aim to make every experience feel seamless, personal, and supportive. If you would like to discuss your experience further, please do not hesitate to reach out to hello@getharley.com, and Sophie will ensure your comments are acknowledged and reviewed as a priority.
Best wishes,
Erin
Head of Patient Experience at GetHarley
Steer clear
I cannot believe the lack of customer service. It’s a disgrace. I’ve reported to ombudsman, police and consumer services. Their products are faulty and I wouldn’t recommend anyone investing in their products. I’ve also reported the company who administered and prescribed get Harley. As a result of their products, they have ruined my skin. Beware,
12 March 2026
Unprompted review
Reply from GetHarley
Thank you for your feedback. We take patient concerns very seriously and would like to clarify a few important points.
On the occasions you contacted us regarding your products, the items returned to us were carefully inspected by our team and found to be empty and functioning correctly, with no indication of a manufacturing fault. Following your earlier reports, two replacement products were issued as gestures of goodwill. After the returned items were assessed and no fault was identified, we explained that we were unable to provide a third replacement.
We would also like to clarify that during your previous correspondence with our team, no concerns were raised regarding the product negatively affecting your skin. All GetHarley patients are supported by a dedicated Skincare Concierge, and we are always happy to liaise directly with your practitioner should any adjustments to a routine be required. Our team also sends regular skin check in messages to ensure patients have the opportunity to raise any concerns or changes in their skin.
Lastly, we would like to note that your account had previously been closed at your request last year, which was actioned at the time. We were subsequently contacted by you again in March 2026 regarding this product, at which point the matter was reviewed again by our team.
If you would like us to look into this further, please contact your practitioner directly, as recommended in recent communications, so we can review any further concerns in-depth.
Warm regards,
Team GetHarley
Delivery is quick
Delivery is quick, customer service is great, you can get all the products (including prescription) that your doctor has put in your routine in one place, and the packaging makes it feel like a premium experience. As someone with sensitive skin, I’ve always had trouble finding a routine that didn’t cause irritation, but all the products are great!
22 February 2026
Unprompted review
Reply from GetHarley
Hi Christian,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that you have had such a positive experience with both our delivery service and customer care, and that having your full routine in one place has made things easier and more seamless for you.
It means so much to know that, as someone with sensitive skin, you have found products that work well for you without causing a reaction. Helping our patients feel confident in a routine that truly suits their skin is exactly what we aim to do.
We also really appreciate your kind words about the packaging and overall experience. If there is ever anything more we can help with, please know we are always here for you.
Best Wishes,
Lina
Voice of the Customer at GetHarley
Had a paid consultation and as…
Had a paid consultation and as recommended started a (very expensive) skin care routine. Via regular ‘check in’s’ on WhatsApp I mentioned that I didn’t think the routine was working that well - instead of tailoring it considering I am buying all products directly from them they wanted to charge me an additional appointment fee to get further feedback which seems counterintuitive to the initial consultation and getting the “right skincare for me” - profit making is their only goal.
18 December 2025
Unprompted review
Reply from GetHarley
Hi Jordan,
Thank you for taking the time to share your feedback. I am genuinely sorry that this experience left you feeling unheard or that our intentions did not come across as supportive.
I have personally reviewed your case, and I can see that when you reached out last year to ask whether your routine was still suitable and if your retinol use could be increased, your practitioner responded with guidance and also recommended a review appointment. This suggestion was made because it had been over a year since your initial consultation, and any meaningful changes to active treatments need to be assessed safely and properly by your practitioner. That said, I completely appreciate how this may have felt frustrating, especially when you were already invested in your routine and looking for reassurance rather than an additional step.
Your skincare journey is important, and our priority is always to ensure advice is safe and genuinely tailored to where your current skin is now.
With that in mind, we would be very happy to support you further and ensure your routine is reviewed thoughtfully and appropriately. At GetHarley, we aim to make every experience feel seamless, personal, and supportive. If you would like to discuss your experience further, please do not hesitate to reach out at hello@getharley.com and Sophie will ensure your comments are acknowledged and reviewed as a priority.
Best wishes
Ellie
Head of Patient Experience at GetHarley
Fantastic customer service
I had an excellent experience with GetHarley, and I want to give special recognition to Ellie, the Head of Patient Experience. From the moment I raised an issue, Ellie went above and beyond to ensure it was fully resolved. She took the time to listen, showed genuine empathy and care, and consistently put me first as a customer. I never felt rushed or dismissed — instead, I felt supported, understood, and reassured throughout the entire process.
Ellie’s approach truly reflects the values, culture, and integrity of GetHarley as a business. Her professionalism, compassion, and dedication to patient care demonstrate just how committed the company is to delivering a high-quality, patient-focused service. It’s rare to come across someone who handles situations with such care while also resolving matters promptly and effectively.
Overall, GetHarley offers a fantastic service. Communication is clear, ongoing, and supportive, and it really feels like help is only a click of a button away. I especially appreciate that they use WhatsApp for communication, which I find far more convenient and accessible — it makes staying in touch easy and stress-free.
I would highly recommend GetHarley to anyone looking for a company that genuinely cares about its patients, supported by a team that truly goes the extra mile.
15 January 2026
Unprompted review
Reply from GetHarley
Hi Wajid,
Thank you so much for taking the time to share such thoughtful feedback. We are truly grateful for your kind words and for recognising Ellie’s care and dedication. It means a great deal to hear that you felt listened to, supported, and reassured throughout your experience, and that Ellie was able to resolve everything with the empathy and professionalism you deserve.
Your experience truly captures what we strive for at GetHarley, where clear and compassionate communication, genuine patient care, and support that feels personal and reassuring at every step. We are also delighted to hear that you have found our communication channel convenient and stress free, as making support feel accessible and seamless is very important to us.
Thank you again for your trust and recommendation. Please know that we are always here whenever you need us.
Best Wishes,
Lina
Voice of the Customer at GetHarley
excellent customer service
The customer service is above and beyond every time! Every time I have an enquiry, the customer service team is so quick and friendly, making you feel like you’re their only customer!
15 January 2026
Unprompted review
Reply from GetHarley
Hi Ashley,
I am truly delighted to hear that our team has consistently made you feel so well supported. Creating a responsive, friendly, and genuinely personal experience is incredibly important to us, and it means a great deal to know this has come through every time you have reached out.
If there is ever anything more we can help with, please know we are always here for you.
Best Wishes,
Lina
Voice of the Customer at GetHarley
Skin care on a new level
Ocean and the respected doctors have provided excellent skin care as well as follow ups and delivery in a short period of time, offering worldwide supply.
30 October 2025
Unprompted review
Reply from GetHarley
Hi Maryam,
Thank you so much for your lovely feedback. I am delighted to hear that you have had such a positive experience with Ocean and our practitioners, and that you have felt well supported with your skincare, follow ups, and delivery.
Your experience perfectly reflects what we strive for at GetHarley, personalised, thoughtful, and seamless skincare that ensures every patient feels impeccably looked after, wherever in the world they may be.
If there is ever anything more we can help with, we are always here for you.
Best Wishes,
Lina
Voice of the Customer at GetHarley
A very friendly and personalised…
A very friendly and personalised experience, they keep in touch with you to make sure everything is okay with your order and if you like them and most importantly the products are agreeing with your skin.
Overall a very good experience
26 September 2025
Unprompted review
Reply from GetHarley
Hi Tilly,
Thank you so much for sharing your feedback with us, it truly means a lot to hear that you have had such a positive experience. I am so pleased to know that you have felt supported throughout your skin health journey and that our team has been able to stay in touch to ensure everything is going smoothly.
Your experience perfectly reflects what we strive for at GetHarley. A friendly, bespoke, and caring experience that helps every patient feel confident and looked after.
Best wishes,
Lina
Voice of the Customer at GetHarley
What an amazing service GetHarley…
What an amazing service GetHarley deliver. I order my products via them. I live in Saudi Arabia and the products arrive so quickly and easily. They’re always available to speak to if I have any questions and are incredibly kind, helpful and professional. I wish I could order everything online through them as I know I can trust them 100 percent every time
17 October 2025
Unprompted review
Reply from GetHarley
Hi Jacinta,
Thank you so much for taking the time to share your experience. We are delighted to hear that you have found our service to be quick and supportive, and it truly means a lot to know that you have felt well cared for with GetHarley, especially with your orders arriving so effortlessly all the way to Saudi Arabia.
Thank you for trusting us with your skincare journey, as it is a genuine pleasure to support you.
Best wishes,
Lina
Voice of the Customer at GetHarley
Do not purchase a gift card
I like my products but do not purchase a gift card from them. Happened on two occasions now where I purchase a gift card and I do not receive email confirmation nor does the recipient receive their gift card. I have spoken via WhatsApp but it’s a chat bot that didn’t help. Then tried to email to discover this is also a chat bot.
Will not buy gift cards in the future and most likely will purchase my skincare elsewhere as it is so difficult to talk to a human at this company.
15 October 2025
Unprompted review
Reply from GetHarley
Hi Isi,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your recent experience. I completely understand how frustrating this must have felt.
I have personally looked into this for you and can confirm that we reached out to you on both WhatsApp and email, and responded within the same day. Your gift card was successfully delivered to the email address provided, though occasionally these emails can be filtered into a junk or spam folder. I am pleased to see that you have since confirmed receipt.
Please be assured that our AI assistant is simply here to help manage queries more efficiently and speed up response times. You will always be supported by a real member of our team, and we are always here to personally assist you.
At GetHarley, we are committed to making every experience feel seamless, personal, and supportive. If you would like to discuss your experience further, please do not hesitate to reach out via hello@getharley.com, and Sophie, your GetHarley Skincare Concierge, will ensure your comments are acknowledged and reviewed as a priority.
Best wishes,
Ellie
Head of Patient Experience at GetHarley
Chris day satisfied
Chris day - we had an issue with a bottle not sealing correctly, being a £100 bottle I was quite concerned
However they dealt with my concerns swiftly and to my satisfaction
12 October 2025
Unprompted review
Reply from GetHarley
Hi Chris,
Thank you so much for sharing your feedback. I am so pleased to hear that our team was able to resolve your concern swiftly and to your satisfaction.
We completely understand how important it is to feel confident in the quality of your products, and I am happy we could make things right for you. Your trust and satisfaction are always our top priorities.
Best wishes,
Lina
Voice of the Customer at GetHarley
The products are beautiful on the skin…
The products are beautiful on the skin and absorb very easily.
11 October 2025
Unprompted review
Reply from GetHarley
Hi there,
Thank you so much for sharing your feedback with us, that is so lovely to hear! I am happy you are enjoying how the products feel on your skin. It sounds like they are working beautifully for you. I hope you continue to love your routine, and please do let me know if there is ever anything else I can help with.
Best wishes,
Lina
Voice of the Customer at GetHarley
Visiting Dr Alaa has been an absolute…
Visiting Dr Alaa has been an absolute game changer for me. As a male in a public-facing role, I’ve always known how important first impressions are, and having skin that looks fresh, healthy and well cared for makes such a difference. Since starting with Dr Alaa, I’ve genuinely noticed a transformation. My skin has a natural glow, I’m often told how youthful I look, and the confidence that gives me is invaluable.
What I really appreciate is that this isn’t just about treatments, it’s about education too. Dr Alaa takes the time to explain everything clearly, helping me truly understand my skin and how to look after it in the long run. That kind of guidance feels very bespoke and elevated – you’re not just handed products, you’re given the knowledge and tools to achieve lasting results.
The experience itself also feels very refined and considered, which is something I value. From the level of care to the quality of the medical-grade skincare, everything feels purposeful and high standard. It’s reassuring to know that I’m in expert hands and that the results are both noticeable and sustainable.
I honestly see this as an investment in myself. Looking healthier and younger isn’t just vanity, it’s about presenting the best version of myself, and Dr Alaa has made that possible in a way that feels effortless.
22 September 2025
Unprompted review
Reply from GetHarley
Hi Mr. M,
Thank you sincerely for sharing such a thoughtful and personal reflection. It is delightful to hear how transformative your experience with Dr. Alaa has been, not only in the visible results you are enjoying but also in the confidence that comes with them.
We are especially delighted that the combination of tailored treatments, education, and expert guidance has felt both elevated and empowering for you. Your words capture exactly what we aim to provide, a refined experience where every detail is considered, and where lasting results go hand in hand with genuine understanding of your skin.
It is a privilege to be part of your journey and to support you in presenting the very best version of yourself. We look forward to continuing to help you maintain that fresh, healthy, and confident glow for years to come.
Best wishes,
Lina
Voice of the Customer at GetHarley
Bespoke skincare
Tailored advice and products with exceptional customer service.
21 August 2025
Unprompted review
Reply from GetHarley
Hi Lucy,
We are so grateful for your thoughtful feedback. It is wonderful to know that the advice and recommendations have felt truly personal to you, and that our team’s care has made a positive difference to your experience.
Your kind words mean so much to us, and we look forward to continuing to support you with skincare that feels both effective and completely tailored to your needs.
Best wishes,
Lina
Voice of the Customer at GetHarley
Lovely company
Lovely company. Great customer service. Quick response
18 September 2025
Unprompted review
Reply from GetHarley
Hi Jacky,
Thank you so much for taking the time to share your kind words. We are delighted to hear that you have found our service to be quick and supportive, and it truly means a lot to know that you have felt well cared for with GetHarley.
It is always our priority to make every part of your experience feel seamless and reassuring, and your feedback is a wonderful reminder of why we do what we do.
We are happy to be part of your skincare journey and look forward to continuing to support you every step of the way.
Best Wishes,
Lina
Voice of the Customer at GetHarley
VERY slow dispatch / delivery
Useful to get prescription grade skincare, but the delivery is so slow. Apparently dispatched via Royal Mail 48hr tracked service but it’s never passed to Royal Mail in time and ends up being atleast 5 days after order.
31 August 2025
Unprompted review
Reply from GetHarley
Hi Nicole,
Thank you for sharing your feedback. I am very sorry that your experience with delivery did not feel as smooth or timely as it should.
Your order was dispatched using Royal Mail Tracked 48®, which is an aim-to-deliver service within 2–3 working days (including Saturdays) but is not guaranteed within 48 hours. I completely understand how this may have felt unclear, particularly when the timeframe extended to 5 days.
We have since reviewed your comments carefully and have refined the way we explain delivery options. For future orders, you will always see the option of Next Business Day delivery at checkout (for non-prescription products placed before 2pm) to ensure a faster, guaranteed service.
At GetHarley we are committed to making every experience feel seamless, personal, and supportive. Please feel free to reach out via hello@getharley.com should you wish to discuss this further, and Sophie, your GetHarley Skincare Concierge, would be happy to ensure any additional comments are acknowledged and investigated as a priority.
Best wishes,
Ellie
Head of Patient Experience at GetHarley
Couldn't reccomend more
Couldn't reccomend more - such an easy platform to use, and super quick available appointments. Dr Alaa has cleared by acne within 4 weeks, never had such good results so fast.
2 September 2025
Unprompted review
Reply from GetHarley
Hi Izzie,
Thank you sincerely for taking the time to share your thoughtful feedback. We are truly delighted to hear of the positive progress you have experienced under the care of Dr. Alaa. It is wonderful to know that your skin is now bringing you greater confidence and comfort.
It is equally pleasing to hear that you have found the GetHarley platform straightforward to use and that appointments have been readily accessible at times that suit you. Our goal is always to provide a seamless, elevated experience that feels both personal and highly supportive, and it is a privilege to know that this has been reflected in your journey.
Best Wishes,
Lina
Voice of the Customer at GetHarley
No point if they can’t give you prescription
Unfortunately most of the products are more then double their actual price, worse the products I was recommended are to treat something I wasn't concerned about and didn't even discuss as my major concern. As I had never heard of them, I assumed they would be special and worth it. Expensive lesson
Edit: I developed a sensitive to the products, I got back in contact and they recommended a cleanser. Their are myriad of very effective cleansers available from the high street. I wasn’t going to pay for another cleanser when that wasn’t the issue I had contacted them for. I went back to using products I researched myself which cleared up my skin. I didn’t need to purchase any of the products from this service as I already had products that did the same thing at a quarter of the price. Not impressed with recommendations for products that’s have no reviews. Very expensive, could of seen a dermatologist.
16 July 2025
Unprompted review
Reply from GetHarley
Thank you for taking the time to share your feedback. At GetHarley, our aim is always to provide our patients with a personalised plan and access to medical grade skincare guided by expert recommendations. We recognise that our products can represent a meaningful investment, and this reflects the quality of the formulations and the expertise behind every plan.
It is important to note that medical grade skincare can sometimes require a period of adjustment. Skin is unique to each individual and it is difficult to guarantee the perfect routine immediately. Our practitioners base their recommendations on clinical insight and the information discussed in consultation, and we encourage patients to share their priorities so that treatment plans feel fully aligned with their needs.
Through GetHarley, you also have ongoing support to ensure you are always using the most suitable and effective products as your skin health journey evolves.
We value your comments on product sensitivity and alternative options. We would love the opportunity to discuss your experience further so we can understand what happened and ensure you feel fully happy with your next steps. Please reach out to us at hello@getharley.com and we will be glad to help.
glowing skin, glowing review
I was skeptical at first as I'd been bombarded with skin care trends online and wanted to get some clarity. I found get Harley and Dr Alaa to be so helpful, non judgemental and kind. In 6 months I've seen a huge difference to my skin, its glowing- the hyperpigmentation has reduced and it's much smoother. I'm looking forward to continuing my journey
21 July 2025
Unprompted review
Reply from GetHarley
Hi Dédé,
Thank you sincerely for sharing such a thoughtful review. We are delighted to hear how supported you have felt with both GetHarley and Dr Alaa, and it is wonderful to know that the guidance has been clear, kind, and non-judgemental.
The progress you describe in just six months is truly inspiring. To hear that your skin is now glowing, smoother, and with reduced hyperpigmentation is exactly the kind of transformation we hope to provide for every patient.
We are honoured to be part of your skincare journey and look forward to continuing to support you in achieving the healthiest and most radiant skin possible.
Best Wishes,
Lina
Voice of the Customer at GetHarley
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