GDK UK Reviews 

1,268
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the friendly, welcoming, and attentive staff, highlighting their helpfulness and efficiency. Reviewers often find the food delicious, fresh, and flavourful, noting the good quality ingredients and generous portions. People appreciate the quick service and the overall positive dining atmosphere. However, some customers also noted significant issues, with several people reporting food being cold, tasteless, dry, overcooked, or having incorrect spice levels. Others experienced problems with order accuracy and completeness, such as missing items or wrong ingredients. Additionally, a few reviewers mentioned unprofessional or rude staff, poor customer service, and concerns about food quality.

What people talk about most

Quality

People report ambiguous experiences with quality, with some customers praising the food as very good,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the food as delicious and tasty,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the team as friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising quick, efficient, and... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as incorrect items, missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there... See more

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 5 out of 5 stars

We always travel to Exeter for GDK but they have just opened a branch in Bournemouth!!! The manager, Asan, was an absolute legend, so happy and bubbly. His staff looked shattered but his energy must h... See more

Rated 5 out of 5 stars

I visited German Donner in Sutton Coldfield today, the food was lovely, but what really stood out was the kindness of a staff member around 4pm. I had been upset earlier, and he quietly placed some e... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,268)

244 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service

I have made multiple orders for collection. They have only packed part of my order. When I called them back, they mentioned they would fulfill my order when I visited the restaurant next time. But when I went again, they said that the person had left the store and would not be able to give me my outstanding order, and they would have to verify it.

I'm not sure what kind of customer service this is.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

NON DELIVERY

The delivery guy could not find my address despite being in same road according to him!
He was speaking with me on phone claiming that he was at my front door, funny, as I was standing at my front door and no-one was there..........
No food, no phone call to explain and now ignoring all my attempts for resolution.
My order cost £14.83 including £2 TIP. They offered me a voucher for £10. WHAT A SHAMBLES, SO HOW THEY DEAL WITH PROBLEMS IS TO IGNORE THEM.
This is the store in Weston High street.
My understanding of the law is that if you offer a service and charge for it, you enter into an agreement!!! I want my money back GDK

28 January 2026
Unprompted review
Rated 3 out of 5 stars

Okay Store

I went upper tooting branch. Food Not bad, witnessed manager shout at front of house staff which was very rude.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Quite possibly the worst kebab…

Quite possibly the worst kebab experience of my life. Meat was cold, rubbery and tasteless. Gave me very bad stomache. Over priced and with the "meal" I got literally 15 fries. Abseloute garbage. Do not order from them and do not eat in. Staff are rude.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I often visit new branch in…

I often visit new branch in Leytonstone, and all the staff members are very kind. Especially Ruqiya, who always helps with any orders and very supportive.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Clydebank store and the…

Visited the Clydebank store and the food was amazing but hat off to Jana he made sure my food was good and she even helped me pick something nice and yip it was top drawer I’ll definitely be back again thanks again jana for your help and customer service 👌

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Portion sizes are actually laughable

Portion sizes are actually laughable. We both, genuinely, sat laughing at how small the portions were. Absolutely embarrassing from GDK. Absolutely nothing German about it, or Turkish, or any sort of National dish. Just a fancy lable with horrendous food.

25 January 2026
Unprompted review
Rated 2 out of 5 stars

Donner meat not properly hot

I went in GDK, Edgware Rd London. I asked for the hash brown bites and a doner burger, eat in. When the food came the mash was piping hot but I took a piece of the donner meat from the edge of the bun and it was cold. I took the bun back to the counter straight away and the lady said "I'll bring you another one". A few minutes later she returned and when I touched the meat again it was not properly hot. I said I want a refund and to speak to the manager. I was told he was not in.
I returned an hour later. He protested "look at the donners, you see them cooking". I told him you can't be serving people cold meat, especially on a day like this (there was a bitter wind outside), I want a refund.
He agreed and took my receipt and processed the refund.
I had to say to him "I didn't hear an apology from you".
He then said "I'm sorry for the trouble you have had"
They need to buck up their ideas. Westminster food hygiene need to pay them a visit!!!!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

West Bromwich gdk absolutely amazing…

West Bromwich gdk absolutely amazing thanks to puiu,Albert,Anisha.
I always travel from hallgreen to West Bromwich specially for this branch as you will not get good like this anywhere else . Puiu in the kitchen always extra cooks the donner for me as the way I like it . Five stars to these guys thankyou so much to all the staff ⭐️ ⭐️⭐️⭐️⭐️

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Got a delivery from the place in…clydebank

Got a delivery from the place in Clydebank it got delivered to wrong house left it outside in the cold food is cold driver should not be a driver don’t order from this place ever again do not order from this place ever again we dint get are juice and driver was cheeky I told him where my house was and he was really rude I will not ordering from this place ever ever again

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Nice Service

The service was very good ,
Quality of food very good,
Bethanny was the perfect server,,also brought order to the table, then a few minutes later asked if everything was ok,,,Clydebank resturant

21 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered £60 plus of different items…

I ordered £60 plus of different items and one of the box meals only turned up quarter full of chips and a few pieces of meat I ordered it through uber eats the box was around 13 pounds as we asked for extra meat uber eats only refunded 2.52 it spoiled are full treat night together as tow of the other boxes was only small and not what we paid for definitely considered this when ordering online

16 January 2026
Unprompted review
Rated 2 out of 5 stars

Great service, poor food.

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee.
But the food was dire, portion size was acceptable, but I did ask and pay for extra. It was cold, tasteless and overall disappointing.
The salad was fresh and plentiful, the sauces were tasteless and minuscule.
Suffice it to say I will not be eating at this chain again.
The chap who was serving deserves a better standard of product to sell, one that matches his abilities.
I didn’t complain at the time, a pointless exercise and certainly not his fault.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and tasty food

Very nice and tasty food, best kebab in the UK, very friendly and helpful staff special thanks very much to kate from GDK Maidstone , they do deal from Monday to Thursday buy one get one free

15 January 2026
Unprompted review
Rated 1 out of 5 stars

After 1 hour and 35 minutes waiting…

After 1 hour and 35 minutes waiting they have cancelled the order without any reason , left us hungry, that’s forth time I have problem with them all different but problems , very bad service I will never order again, avoid at any cost,

14 January 2026
Unprompted review

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