Georgesons Cars Reviews 

I bought a 2018 Skoda Octavia vRS from Georgesons Cars Liverpool on 10 June 2026. I chose them because I believed they were a reputable local dealership and expected that, if anything went wrong, they would deal with it professionally.

Before buying the car, I was specifically told that the water pump had already been replaced. I was shown what appeared to be a service record/invoice confirming this. The writing was faint, but I could see that a water pump replacement had been recorded.

On the day of purchase my father drove the car for around two hours and everything seemed fine. I then did not use it for about a week while waiting for my insurance to start.

The first time I properly drove the car, I noticed the clutch pedal was returning very slowly. Shortly afterwards, while joining the motorway, the clutch pedal became stuck on the floor. There was a strong burning smell and smoke from under the bonnet. I spent the entire night waiting for recovery and paid £180 myself to get the car home.

I had also paid an additional £500 for a one-year AA warranty/cover package. However, when I contacted the AA while stranded, they could not find any active cover linked to me or the vehicle. The salesperson later told me I should have received an email to activate it, but I had never received that email. It was only sent to me after I raised the issue at the dealership.

I told the dealership I wanted to return the car, but I was passed between the sales and after-sales teams. I was told the vehicle first had to be inspected and repaired before they would decide how to proceed. I also asked for a courtesy car because I rely on a vehicle for work, but this was refused.

The car was eventually collected and repaired. Around a week and a half later I attended their head office, where I had a discussion with a manager lasting around two hours. They initially claimed that I had caused the clutch failure myself and asked me to pay over £1,000 for the clutch and flywheel replacement. I had driven the car for only around 2.5 hours and less than roughly 50 miles since buying it.

They then asked me to pay half. I refused and explained that I was prepared to take the matter further legally. Eventually they agreed to return the car to me without charging for the repair.

The most concerning issue came later. Around four months after purchase, while checking the service history for my own mechanic, I could not find any record at all of the water pump replacement I had been shown before buying the car. I contacted Georgesons Cars again and they told me they could not find any record of the water pump ever being replaced.

That is particularly worrying because the claimed water pump replacement was specifically discussed and shown to me before I agreed to buy the car.

The car itself is currently in good condition, so I cannot say I bought a bad car. However, based on the conflicting information, the warranty issue, the way the clutch failure was handled and now the missing water pump record, I cannot say that my experience with this dealership has given me confidence in their after-sales service or the information I was given at the point of sale.

Was a great experience. The car on arrival was in perfect condition. Big thanks to David ball who made the process quick and easy, great customer service. Would recommend himself and the company.

Vicky was brilliant helping me sort out my new car. Wish I had dealt with herself from the beginning!

Great car, good price and everything arranged and sorted as promised
Showroom is slightly unconventional, that aside would use again

Good straight forward information and all the documentation sent through in advance.

2nd time I have bought a car from Georgesons, I can’t fault them at all and yes I would recommend them to others.

Great and quick service. I needed a new car as I have a baby and my car wasn’t working out. I met Kyle and he was very friendly and got me a good deal on my car.

Very quick and stress free. Got my car in couple days. Now I get to take my baby in a bigger car and not have to stress about the size.

Great service, quick turn around staff very helpful

Great service, thanks to James for all his help. We are very happy with our car and would recommend Georgesons to others.

Really pleased with our car and the service and patience from Kyle was exceptional, would highly recommend thank you!

Great car, exactly as described and beautifully prepared. The dealership, including the excellent service from Kyle, was a pleasure to deal with from start to finish. Highly recommended.

From my first visit to my last visit I never experienced any hard sell which in the nature of the business you would expect i was given my own space & time to decide even after 2weeks of buy the car I received a follow up call to see how things were going

I had a fantastic experience buying from Georgesons Cars. Martin was excellent from the first enquiry through to delivery. The customer service experience was fantastic.
I would certainly use them again.

Vikki who deals with sales was amazing kept in touch me while sorting my finances out send me cars that was affordable for my budget
When I had pick my car Vikki went through everything with my sorted all the paperwork out and I drove away that day with my new car

I’m very happy with the car and Charlie was very helpful would definitely recommend georgesons

The salesman David Ball was polite and professional at all times and was clear from the get go. Excellent salesman 👍

From the beginning to the end the service was absolutely exceptional. I couldn't be more satisfied!

On this occasion I didn't end up buying a car from them but the communications from Mia were first class, very friendly and absolutely no pressure at all. All information supplied by email was comprehensive not just about the specific vehicles I was looking at but also with regard to other aspects with regard to how the dealership operates. Very open and transparent.

Really pleased with the service and help provided and sorting out finance from Georgesons Cars especially all efforts goes to Mr,Charlie who make it easy.
I came to collect my vehicle from Spalding to Liverpool.
Thank you

Excellent experience with this team starting from viewing till collection. Patrick has been extremely supportive and patient in handling our queries. Keep up the good work team.