Geekay Reviews 41

DO NOT ORDER ONLINE. They take the money, then nothing. After a week they tell me it is not in stock and 3 weeks for a refund. And that is with me calling them repeatedly - they would not even have told me. Currently going through the DED reporting process.

Geekay apparently said I’am not an important person, horrible customer service, had to wait one time for them to provide me service since they decided to argue with each other, lied to me occasionally, works with shady type of people who aren’t even beneficial for their business.

I started using the website around a year ago to buy PSN cards and it worked fine last 5 months I ordered 5 times and I didn't receive my card except after 5-7 days they're not scamming but I but instant online cards for a reason and this defeated the purpose also here in the UAE they have the worst customer service phone doesn't answer and email if you get a reply it's ages after wouldn't recommend NooN Minutes have instant cards tried it yesteray worked perfectly.

Fredrick the guy who works there is a very kind person i was buying a steam gift card for 120qr but i only had 115 so he gave me a discount and i am very happy thank you so much.

They have the worst system and a terrible customer care service! I’ve been trying yo reach them for 3 days!!!’ No response

They scammed me with Xbox gift card contact me Geekay I want my refund back

We bought a PS5 game (19/12) for Christmas.
When we open the blister (01/01 because the person was on leave) , there was no cd inside.
Of course we came back to the store. The guy, very disrespectful told us he can't do nothing because we don't have proof. How could we have? Except open everything on the store.
We will buy to Fnac, Virgin or other places but we will never come back to this store.

I never had a successful pre-order with Geekay. Every single pre order i make is either delayed or cancelled. I always keep sending email first before it will be sent to me. My last straw was the pre order for the Last of us Yooutooz. Until now i haven’t receive my pre order and they are now out of stock (as per the Geekay app) No emails or whatsoever.

I want inside the landmark Geekay I saw an Arabic man. I don’t know if he’s Muslim, but he talks Arabic me and my friend and my brother went in and store was filled with cool stuff. That’s why we came in so my friend bought something from the collection of the stranger things we went to the cashier. We asked how much was a stand for an PS5 controller. He ignored us so later, my brother returned it so my friend told him bring it back. I’m gonna ask him so I asked him again and he ignored us so I asked him how can I review? How can I do that review he ignored us and this is not the first time it’s the second time and the same worker the first time I went with my friend only we went to pay and the worker said I’m not scared of you. We were like it’s fine. It’s not a bad word but his attitude showed that it’s like a bad word and later like after two minutes, he said I don’t want to talk to disgusting people. We were in shocked. so my friend bought something I left please do something. I don’t know his name and I don’t know the. Order number please do something this attitude doesn’t come out while customers are here let that man think if that attitude was with someone and someone was talking to him. How would he feel ask that man ask him? I don’t know if you know him he has black hair he’s a bit tall please talk to him. Sorry if the review is a bit disappointing but I’m being honest.

I ordered a PlayStation 5 Digital Edition Console – FC 26 Bundle on 24 November 2025 and paid AED 1,299 upfront. For 10 full days, there was zero update—no shipping status, no delay notice, nothing. The order didn’t even appear on their website (only on the app), customer care calls wouldn’t connect, and WhatsApp support is “not available in the UAE.” Very convenient.

After I sent an angry follow-up email on 2 December, instead of replying, Geekay casually sent a cancellation email on 3 December saying the product was “Out of Stock.” So they happily took my money, blocked me from buying elsewhere, and then informed me 10 days later that they never had the product to begin with.

Refund? Another joke. I was told it would take at least 7 days, and as of 15 December, I still haven’t received my money. That’s nearly one full month of them holding my funds, interest-free, with no accountability. Only after repeatedly calling did they say, “It will reflect in 2 days.” I’ll believe it when I see it.

This is not bad service—this is unethical business practice. If an item is out of stock, don’t take prepaid orders. If you take money, communicate. If you cancel, refund immediately. Because of Geekay’s incompetence, I lost my chance to buy the console elsewhere during the offer period.

My team and I literally joke, “What will go wrong this time with Geekay?”—and once again, they delivered disappointment perfectly. Avoid if you value your money, time, or sanity.

⭐ Zero trust. Zero transparency. Zero professionalism.

I strongly advise against buying Pokémon products from Geekay. Their pricing practices are outrageous and misleading. They sell Checklane blister packs for 80 AED and Mega Dream EX booster bundles for 1290 AED, which is absurdly above the normal retail price and far beyond even reselling prices.

They justify these prices with “mandatory bundles,” but these bundles are nothing more than cheap, worthless items like plastic water bottles, low-quality coasters, and unofficial sleeves. These items do not come close to justifying the massive price inflation. Often, customers are not informed about the bundles in advance, and sometimes the store doesn’t even have them, making it obvious that the company is deliberately trying to confuse or mislead buyers.

This is an incredibly scummy business practice. It is misleading, non-transparent, and may very well violate UAE consumer protection laws. Customers should have the right to purchase products at fair, clear prices without being tricked into paying hundreds of dirhams for worthless extras. Geekay is abusing trust and exploiting customers, and this behavior should be publicly exposed and corrected immediately.

Do not waste your money here — you are paying for overpriced cards and being deceived with junk “bundles.”

I bought two codes, one for my eldest son and youngest son in "robux". So they gave me to codes and both of them were the same! mind you they were EACH 100 dirhams! What is this! F you geekay

Geekay.com did not fulfill my order. They list it on their website but after ordering and paying online, they say they do not have stock, so why list it? You are being scammed into keeping your money in their account. There are fake listings on their websites; they do not have any items in stock. Make sure you don't believe the website and don't get into trouble.

bought 600AED worth of steam codes, the 400AED wasn't received and asked me to email, I've called, sent multiple emails, and no one is being responsive.

i purchased PSN card order#000635598, paid with my CC and didn't receive any code as they said on website
so contacted the Geekay digital team and they sent me email saying they want a copy of my CC and ID to verify !! although i have already paid and verified online during purchase, it looks to me like a scam and may be trying to get sensitive information .

i have requested to cancel and refund and waiting on their response, please spread the word i don't want others to experience this!

I ordered couple of time just for them to get back to me and say its out of stock i dont understand why a big company doesnt know how to organize their stock and update it just waste of customers times

My order number 000614784, they just scammed my 840 AED. Not received any gift card or refund, my money go where they just don’t respond to email or anywhere in chat. I purchased 2 gift cards of 100$ usdt , it says instant delivery on website and they didn’t deliver nor answer any of my emails , just vanished. If Kishan Deepak Palija reading this , this is how you scam money and become rich and made Geekay, i will go further if my refund is not received in 24 hrs, I will take appropriate action that you won’t be able to scam people ever in life. Geekay you have 24 hrs to refund my money or be responsible for the consequences because i have all proofs.

I purchased a PlayStation Network Card (Order #6000047890) from Geekay. The product was advertised as “instant delivery” but I never received the code.
I contacted customer support and got no clear response.
Very bad experience and I will not buy from them again.

⭐ Give them 1 star.

I placed an order, they promised an instant delivery but I have waited and no responce.

Terrible online customer service. Their online shopping customer care are completely unreachable by phone, or WhatsApp, or email. Which is very unsettling, after placing an order for thousands of dirhams.
I ordered the Nintendo switch 2, the only reason I opted for geekay over Amazon.ae this time is because it wasn’t available on Amazon. Now I’m regretting my decision.