Ordering was easy as was payment with lots of options available. Delivery of all items purchased was timely and all were packaged well. Evans EMAD Bass Drum Head 22" I would highly rate, and the... See more
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Company details
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Launched in 2003 and now with over 1,500,000 customers, Gear4music is a leading retailer of musical instruments and music equipment. You can buy music gear from orchestral instruments to rock 'n' roll, including guitars, drum kits, digital pianos, saxophones and cellos, plus leading recording and studio equipment. From starter guitars to pro microphones and amps, the Gear4music online music shop has a huge range of music equipment available. Whether you're looking for a violin, keyboard, electronic drum kit or PA system, we can help. We've got some of the biggest brands in stock, including Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, as well as our own great value Gear4music music product range. We continue to develop and improve our customer proposition in each of the territories we operate by opening distribution centres to improve delivery options and cut delivery times.
Gear4music.com Details
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- Is Gear4music a good company?
- Gear4music has a consumer rating of 4.6 stars from over 100,000 reviews indicating that most customers are generally satisfied with their purchases. Consumers talking about Gear4music most frequently mention customer service as excellent.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing great prices and excellent service, regardless of where you live, or how you buy from us. We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
- Over 1,500,000 Registered Customers
- Gear4music has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1,500,000 registered customers. In 2012 we also launched Gear4music in 19 different languages, and we are now one of the fastest growing music companies in Europe.
- No Fuss Returns
- You can purchase from Gear4music with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the European standard of 14 days. It is also easy to return something via our online returns centre on our website.
Contact info
Kettlestring Lane, Clifton Moor, York, YO30 4XF, York, United Kingdom
- 0330 365 4444
- info@gear4music.com
- www.gear4music.com
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Great gear from Gear 4 Music.
Always a good service, have bought many items and always delivered safely and on time. I've not yet used my cymbals yet from the latest order but looking forward to rehearse with them with the band tonight.
Very good service and love my guitar
Great product at a great price
Great product at a great price, speedy service, was concerned with the delivery as the box was badly damaged it was a gift for my daughters birthday so had to patch up the box so I could wrap it with gift paper, but luckily the keyboard was not damaged, I would recommend Gear4music but not UPS.
9-46 hybrid strings
9-46 hybrid strings are a good compromise. Solid bass strings for chords with thinner upper strings for lead. Definitely worth a try.
A-one customer service
Bought a product. Wasn't happy with it. Contacted customer support and they resolved my issue without any hassle. Shout out to my man "Xavier" for helping me out and being a stand-up guy💪🏼
Second time buying from these lads here🤟🏻
Great service
Great service. Super quick delivery
But the ear phones are not the best
I suppose you get what you paid for ah!
Such an easy company to deal with
Such an easy company to deal with. I'm so pleased with my new purchase.
Really quick delivery
Really quick delivery, good quality guitar for the price. Plays real nice. Very good value for money
Delivered in time and as ordered
Fast delivery, good customer service.
First of all, delivery was very fast. Ordered the evening before and the package arrived the next morning. Unfortunately, I had some issues with the guitar, but Xavier in customer service did a great job helping me out and resolved the issue.
Excellent service from ordering to…
Excellent service from ordering to delivery very good choice on your site we got just what we wanted
Great value guitar tuner
The item arrived in time and having tried it I would say it will be adequate for bass guitar tuning.
I received my parcel well within the…
I received my parcel well within the expected time frame I was given. The item I ordered is exactly what I needed and absolutely perfect for its purpose.
Once again I am a very satisfied customer indeed.
Many thanks.
Best regards. Glyn.
excellent service all-round
excellent service all-round, loads of choice at great prices and very fast delivery, perfect!!
The customer service was excellent
The customer service was excellent. Lucy was a big help and very polite. Thank you!
My First Order
My first order with this company was dealt with promptly and the goods arrived on time, undamaged. Would consider using them again.
I ordered it late in the evening and it…
I ordered it late in the evening and it was delivered 2 days later.. speedy...
The external box the guitar was delivered in was ripped open and crushed down to the inside box.. luckily it was in an internal box and was in good condition inside..
That's has nothing to do with gear4music that was down to the delivery company..
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