GB Vehicle Leasing Reviews 1,231

Initially it started fine, my finance application was completed by the end of March for a Hyundai Tucson, which was an in stock vehicle. I expressed verbally and in email to Craig Wright that I was in urgent need of a vehicle due to my current car being an insurance write off. After being assured my car had been reserved all progress seemed to halt and by the 21st April I still hadn't signed a vehicle order contract. This was despite multiple emails and calls and chasing at my end. On two occasions we agreed a time for a call back that didn't materialise that I found unprofessional. On the 21st April I'd had enough and emailed Craig I'd lost faith and trust and would withdraw from the process. It was no surprise I didn't receive a reply to this email either. I took my business elsewhere and secured a car and vehicle order within 48 hours with a date agreed for delivery.

Tyler gave great advice and help with my first leased car. Great service!

Excellent service and very responsive. Thank you.

First class service for Nathan and his support staff - matters dealt with promptly with clarity and assurance.

My experience with GB Vehicle Leasing was extremely poor and, frankly, concerning.

I cancelled my order at a clear pre-contract stage, having signed nothing and paid no admin fees. Despite this, I was told I would be liable for three months’ rental, which is completely unreasonable given that no agreement had been formalised.

What followed was a series of pressure tactics to push me into proceeding with the deal, including repeated mentions of so-called “termination fees”. This felt less like customer service and more like an attempt to intimidate me into continuing with a lease that was clearly not competitive compared to other options in the market.

I ultimately cancelled on principle. I have no interest in doing business with a company that attempts to impose charges without a signed contract and uses pressure to force customers into unfavourable deals.

I would strongly urge others to think twice before engaging.

Friendly, patient advice

Tyler was knowledgeable and took time to explain the lease system to us.

Quick and efficient.

Excellent service, really efficient and good value for business leading needs

Was a smooth experience from start to finish. Everything explained and was a great deal for the car I chose.
The staff I dealt with at GB leasing (Naomi) were very professional and helpful throughout. I was kept informed at all times.
Would definitely recommend this company.

Responsive and accurate service, always there to find a solution, very happy with support provided

Very easy and straight forward. My questions were answered very quickly and in a helpful way.

Having decided to try leasing our new car instead of the usual way of buying outright we were uncertain that the process would suit us.
Havings spoken to a number of leasing companies I found GB leasing and my first contact Naomi were providing me with information and answers that made the delivery of our new car trouble free
Thank you Mark & Kate S.Yorkshire.

The whole process was made simple and easy. Naomi and the rest of the team that I was in communication with were very helpful at every stage and helped make the process seamless.

The guys at G B have been absolutely fabulous from start to finish. From our first enquiry..there wasn't constant calls, they were happy to do things by email (I'm often in and out of meetings). It felt like nothing was too much trouble, and most importantly, what set them apart from the rest..they weren't pushy. They got our requirements and went way above and beyond to make sure they were met.
Stanley and David at GB have been absolutely faultless at making sure we got the cars we needed, at the best possible price.
We had to do a very big amount of back and forth as there was a lot of changes of mind on our part with cars, but they were patient, and we are confident they got us the best deals.
I just also say that Eliza in the after sales team has also been completely fabulous at keeping us updated, reassured, and looked after.
We will for sure be coming back for our next lease!
Thank you so so much, you guys are all amazing!

Katie & the team

Good coms, easy process. Readily available assistance where required

Good service with updates as they are available

Was great from start to finish thanku Naomi very helpful and even replied to emails when she was on holiday would recommend 👍