Gateway Surveyors - Private Clients Reviews 

251
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are exceptionally helpful, polite, and always quick to reach out before and after home visits. Consumers emphasize that communication remains smooth, professional, and entirely reliable throughout the entire inspection procedure. Customers also deeply appreciate the incredible thoroughness of the property assessments and how clearly structured the final evaluation documents are. Reviewers note that organizing an inspection is completely straightforward, with comprehensive results delivered exceptionally fast. Many local individuals state they would gladly recommend these expert surveyor services to their family and friends.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the surveyors as brilliant, helpful, and... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and prompt... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reports are delivered... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an efficient process and informative... See more

Customer communications

Users describe positive interactions with customer communications, expressing satisfaction with responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended to Gateway Surveyors. In particular to a surveyor called Dilys, who covers our area. We were not disappointed. We left our details and were called back promptly. Afte... See more

Company replied

Rated 5 out of 5 stars

My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... See more

Company replied

Rated 5 out of 5 stars

I have used Gateway Surveyors a couple of times in the last few years and have found their team to be very helpful and responsive. In terms of the surveys and reports, James pays a lot of attention to... See more

Company replied

Rated 5 out of 5 stars

I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... See more

Company replied


Company details

  1. Chartered Surveyor
  2. also in
  3. Home Inspector
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(251)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous report

Fabulous report, excellent detail. Great communication from Dilys. Would definitely recommend and use again if necessary.

31 March 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Very detailed report with explanations…

Very detailed report with explanations of each of the issues raised

10 March 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Really happy customer

The company were great to deal with and kept me updated at each step of the process so I always knew what was happening and when. Very impressed with both the surveyor and the office afterwards when I had a query. Surveyor was friendly, knowledgable and a delight to do business with. Very professional.

10 March 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Thorough survey from an experienced professional

The booking process was quick and easy, with clear assistance provided in choosing the most suitable survey for the property.

The survey was produced very promptly following the appointment and I was impressed by just how thorough and detailed the report was, with multiple photographs and explanations of points for consideration. Our surveyor was clearly very experienced and knowledgeable - the report was well-structured, with clear, common sense advice on the issues identified and helpful guidance as to the next steps to take. Our surveyor even took the time to talk me through some of the points when I asked for further advice. I can thoroughly recommend Mr Haining and Gateway Surveyors - Professional, experienced and personable. The survey produced proved valuable in helping me to make an informed decision, enabling me to proceed with the house purchase with confidence.

26 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Detailed survey with prompt responses

Detailed survey with prompt responses. Would use again.

24 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, this is our second house sale and the last survey we got they didn’t speak to us at all just got a survey through that seemed half arsed.
I contacted gateway quite late in our sale and was worried there would be a delay, they got the survey done and sent to us within a week and a half. The sellers also used gateway and they rung me immediately to see if I was comfortable with this potential conflict of interest which of course I was fine with but I loved that they told me and asked me. Was a very personable touch and couldn’t recommend them more. I early review anything but feel they defiantly deserve a good word.

21 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 4 out of 5 stars

Great Service

Company and surveyor very easy to deal with. The home buyer report was very good and very detailed and easy to understand and therefore what actions i need to take.

13 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

responsive and helpful

10 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 4 out of 5 stars

Great service

Great service. A good quality report.

6 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Phoned before survey re points I might have been been concerned about. Straightforward thorough easy to understand report. As follow up I requested to talk with James ( surveyor) very clear and informative. Thanks

11 February 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

A very good experience

The surveyor rung to ask if there. Was anything specific to look at. Her report was thorough and arrived quickly. The admin suffers from be8ng ‘automatic’ however, when I telephoned the company they helped quickly and efficiently. Overall a very good experience.

22 January 2025
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Great service from this company in all…

Great service from this company in all respects.Fast, efficient and professional.10/10

24 December 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Positive

Simple to organise.
Efficient.
Speedy, clear report

3 December 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

I would highly recommend Gateway

I would highly recommend Gateway, from the efficient and friendly communication with the Office, to the comprehensive level 2 survey report. I have been impressed by the post-survey customer service experience, with the surveyor responding to follow-up questions in a helpful and prompt manner. Thank You Gateway.

2 October 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Gateways way recommended to me by our…

Gateways way recommended to me by our daughter as she used them and was also pleased with the service they provided.
Had my survey done on the Wednesday and received the report on the Friday. And I am so pleased with the report, it’s so clear and easy to read using a traffic light system. Right from start to finish Gateways have been brilliant. Thank You 🤩

18 October 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Rapid response and efficient.

Rapid response and efficient.
The report is done just 2 days after inspection

18 October 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Arrived as arrange

Arrived as arrange
Done quite detailed survey advised us of things we NEED to do and also suggested things we might LIKE to do sent detailed report promptly no hassles

3 October 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service, they have the human touch

27 September 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Everything You Would Hope For in a Survey

I had been recommended contact details for Dilys in Gateway Surveyor's by the estate agency; throughout the process she kept me up to date, and always happy to take a phone call. I found the costs to be very reasonable (somewhere around the middle) but the quality was fantastic, very in-depth report, clearly exploring issues I hadn't even noticed on the viewings, booked the survey 3 weeks in advance once offer was accepted. In the end I backed out of the property sale, without such a magnificent report, I would have ultimately been thousands of pounds at a loss in the long-run! Thank you so much Dilys at Gateway Surveyor's, I would definitely recommend to anyone wanting a quality survey at a reasonable price.

30 August 2024
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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