This is my second balloon with GBG. The first time, I lost over 14 kilos and was able to maintain my weight for three years — until now! I’m determined to lose another 14+ kilos, and I know tha... See more
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Day 6 post-treatment and the support and encouragement has been nonstop. I am now getting advice on recipes which move me back onto solid foods. The app is a great tool for recording exercise, consump... See more
Company replied
All went well with Dr Kaseem and staff …after balloon insertion I came home and went to bed lay in my left side as I instructed…little bit of reflux other than that I’ve had no sickness whatsoever..I’... See more
Company replied
Day 5 and so far so good. After care team have been great and very reassuring. I have already lost weight and feel pretty optimistic. I must say the actual procedure was much harder than shown in the... See more
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Company details
Written by the company
Gastric Balloon Group is the UK's only gastric balloon specialist. With a gastric balloon and our expert support, we can help you break free of that cycle of dieting failure & lose weight for good without surgery, pills & diets. The Gastric Balloon Group clinic network covers the whole of the UK and Ireland and all of our doctors are experienced GMC / IMC registered consultants. We can offer a range of gastric balloon packages including the swallowable balloon 'pill' Allurion and Allurion Plus+ and the endoscopic 6 month BIB and 12 month Orbera 365 gastric balloons. Your gastric balloon journey starts with a telephone discussion with a Patient Care Coordinator who will support you through your enquiry. They will take a brief medical history and discuss the packages and finance options and if you would like to discuss further, they will book you a free consultation with your chosen consultant.
Contact info
Regus, Stourport Road, DY11 7QE, Kidderminster, United Kingdom
- 0800 138 9696
- enquiries@gastricballoongroup.com
- www.gastricballoongroup.com
4.4
Excellent
91 reviews
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I want to put an honest review in here…
I want to put an honest review in here and am not interested in GBG responding by telling me I lost a few pounds and was very successful in my first few weeks or that they contacted me multiple times. You will notice that the vast majority of the positive reviews on here are from patients that are in the very early stages (and I mean days) of having had their balloon inserted and the negative ones are those that have lived through the full experience. In my opinion the only reason I lost weight initially is because I was so sick I couldn't eat. It's quite simple. Plus drinking lots of water as advised as with any diet you start, you will lose water weight first before any fat begins to burn. I have the 12 month balloon currently and I'm 5 months in. The warranty they offer ensures that no refunds are given. If you are intolerant within 30 - 90 days and have to have the balloon removed they will offer a partial refund. But when you feel you can't tolerate it and you contact them they put you on the phone to a soft spoken nurse who basically gives you lots of nonsense advice like drink pineapple juice and persevere. So once the 90 days is gone there is no longer an option to recoup any money. Additionally if the balloon ruptures which is an absolutely horrific experience the option is to have another one placed! Who in their right mind having gone through that would want to risk that experience again? And they know this. So they are fully set up to ensure that they take your money and keep it. For me, I have been unwell since day 1. Constantly sick with pain, sulphur burps, acid reflux, constipation and or diarrhea. It has been a horrific and awful experience and if I knew then what I know now I would have kept my +€6000 and used it for ANYTHING else. My next step now is to request early removal and put this nightmare behind me. I sincerely hope I won't be charged for the privilege.
29 April 2024
Unprompted review
Reply from GastricBalloonGroup
Thank you Kirsten for your feedback, it is very disappointing to hear that you feel this way. We always want every patient to have a positive experience and I can see that our nurses have tried to help so I am really sorry this is the outcome for you. It is true that they will always encourage you to persevere because we want you to succeed with your balloon and in many instances the symptoms can be improved. But if despite everyone’s best efforts it is not possible to continue then we will of course recommend a removal. I can see that your removal has now been booked for you and I can reassure you that there won’t be any charge.
In terms of the 30 day early removal warranty, it is not the case that no refunds are made. Quite the opposite, we accept multiple claims every month from patients that clinically cannot continue with their balloon and require removal. All claims are refunded as per the terms and conditions, usually within a few days of the removal. Having looked at your file, I cannot see that you requested removal in the first 30 days under the warranty but if you would like to send through details of your request, we can absolutely review that for you.
Even when your balloon has been removed, we can still help you work towards your weight loss goals. You haven’t yet booked any of your specialist appointments with the dietitian or health coach or accessed any of the resources on the app so I encourage you to do this so we can advise and support you with your nutrition and exercise. Let the team know if you need any help accessing the app or booking the appointments.
Excellent supportive group
I have had a great experience so far .From my initial enquiry to having the procedure done.i choose the gastric baloon insertion and have so far been very pleased but more importantly the constant support , information and access to a huge amount of printable recipes ,eat plans, exercise options and detailed information pre and post procedure .
7 August 2024
Reply from GastricBalloonGroup
Thanks so much Michelle for taking the time to leave a review. We're so pleased that you're making the most of the support on offer, all of our resources are designed to help you get the best possible results from your balloon. Good luck with the rest of your journey, we'll be here for you whenever you need us.
This was a truly a smooth process
This was a truly a smooth process, from the 1st phone call, who was extremely helpful & not pushy at all, to the day of the procedure to the aftercare I received.
All the staff & surgeons amazing. 1 million % I would recommend. Thank you so much 5*
5 August 2024
Reply from GastricBalloonGroup
Thanks so much Dawn for your kind review, we're delighted you've had such a great experience. Good luck for the remainder of your exciting gastric balloon journey, we're here to help in any way we can!
Great support from the first contact…
Great support from the first contact through to procedure and beyond
5 July 2024
Reply from GastricBalloonGroup
That's great to hear Joanne, thanks for taking the time to leave a review of your experience. Good luck with everything along the rest of your balloon journey, the whole team is here to support you all the way through!
All good so far
All good so far, I'm hoping the after care will match the pre-care. Only on wk 2 after the op.
5 July 2024
Reply from GastricBalloonGroup
Thanks so much for leaving a review Rachel. We're so pleased everything is going well for you. Now that you are a couple of weeks into your journey, don't forget to book your appointments with the Dietitian and Health Coach so you can start to make the changes to your eating and lifestyle habits. Were here for you every step of the way, just reach out if you need anything!
Absolutely delighted with the service…
Absolutely delighted with the service from start to finish, i was given comprehensive advice on what was the best solution for me and at no time did i feel pressured. I was allowed time to make my decision based on me. I decided to go for the 6 month balloon and 4 months in ive lost 3 stone. The whole process has been very easy however dont expect it just to work on its own, you do need to cut down portions and exercise its not a magic wand. I am soo happy with the whole service and the balloon
7 February 2024
Unprompted review
Reply from GastricBalloonGroup
Thanks so much for your kind review Melanie. You've done amazingly well with your balloon, congratulations!
We're delighted that you have felt well supported and guided through your journey so far. It sounds like you're doing exactly the right thing and working with the balloon to make changes to your eating and activity habits and this is so important for your long term success.
Keep up the good work for the rest of your journey and reach out at any point if you need further support.
Procedure went well
Procedure went well, staff at hospital lovely. The process of registering beforehand was chaotic with a ridiculous amount of emails and forms to fill in, phone calls chasing constantly when in work. Aftercare is not brilliant. If I had realised that you could go direct to the hospital I would have.
31 May 2024
Reply from GastricBalloonGroup
Thanks for your feedback Lisa, I am sorry to see that you are not completely satisfied with your journey so far.
If you found the booking process difficult I apologise, we take the pre-procedure checks very seriously and will only allow a patient to proceed if we have all required documentation in place. I can see our clinical team had requested some medical documents from you and the team were calling as a reminder to submit the medical information and other documents that were outstanding. Had we not received them your procedure would have been cancelled and the team will do all they can to avoid this for you.
In terms of the aftercare, as you are only 13 days post-procedure, you have not yet taken advantage of the aftercare available. Your 3 day call was completed by our nurse as scheduled and there was no answer to your 2 week call attempt yesterday. I can see that you have viewed some recipes on the app and are now booked in for one of the live sessions which is great. You haven't yet booked your health coach or dietitian appointments however so I encourage you to do this so you can truly start to benefit from the aftercare on offer.
If you feel you need additional assistance or advice, please just reach out for support. We are here to help at every step of your journey.
Reply from GastricBalloonGroup
Thanks so much for leaving a review Emma. We're so pleased you've had a good experience so far. Good luck with the rest of your balloon journey, the team are here to support you every step of the way!
Waste of money and my life
Waste of money and my life
After countless conversations with Arabella who continued to tell me how wonderful it was and that the support would be so good with diet plans etc, I soon discovered that it was not. Everyone seems to say the same as me. First few days no eating just water and fluid. I have lost nothing and am counting the days until it is dispersed. Was offered to remove it early for another £1000. My whole mood and life has been hell. The feeling of hunger is constant. I expected some kind of nutrition plan but instead was told to eat smaller portions. Then after about an hour I am hungry again. Many suggestions have been made including trying to follow the slimfast liquid plan. Could have done that without this balloon. With regards to previous plans I have followed I have done so religiously and thought that this would give me everything. It has gave me nothing but an empty purse. PLEASE DO NOT TRY THIS. DO NOT WASTE YOUR HARD EARNED MONEY. I was offered just one appointment with a dietitian which I had to fight for as I kept being told that I had to pay for the 30 minutes. I received a call this week with a dietitian but it is all a little too late. The support has not been good at all for the amount of money I have spent with you. I have cut the portion sizes as advised, drank lots of water at least 1.5 litres a day. This has been a miss selling of a product, clearly commission based. The best bit is that I was advised to double my intake of meds for a couple of weeks to see if that helped then when I asked for more as it was obvious that I was going to run out I was told I needed to pay for them. Is this yet another way of getting yet more money out of me. IT NEVER STOPS.
23 February 2024
Unprompted review
Reply from GastricBalloonGroup
I'm sorry to hear that you don't feel your balloon experience has been positive so far. I can see that you have had lots of contacts with the nursing team, Health Coach and dietitians. It can be very challenging to make the changes to diet and exercise to get the best results from your balloon but I encourage you to follow the team's advice on reducing portion sizes and incorporating more protein and textured foods into your diet as this will increase the feeling of satisfaction after meals and reduce hunger.
We try and avoid providing prescriptive meal plans as they're unsustainable in normal everyday life. The objective of the balloon programme is to move away from following these restricted diets and to move towards changing eating and lifestyle habits that you will be able to maintain long term.
Try not to get disheartened if you haven't got the results you want yet, keep persevering. I will ask our Dietitian to reach out to you again to see if she can help you get back on track
Excellent support and staff informative…
Excellent support and staff informative and friendly
28 May 2024
Reply from GastricBalloonGroup
Thanks so much for taking the time to leave a review. We're delighted that you have felt well supported by the team so far. Good luck with the rest of your weight loss journey, we're here for you every step of the way!
My experience from the beginning has…
My experience from the beginning has been amazing! From my initial call to the lead up calls, call from Mr Loy to the implementation.
I couldn’t recommend enough!
28 May 2024
Reply from GastricBalloonGroup
Thanks for leaving such a kind review, that's fantastic to hear. We wish you all the best for the rest of your balloon journey, the whole team is here to help every step of the way!
Reply from GastricBalloonGroup
Thanks so much for your recommendation Vanessa, we're so pleased you've had a good experience. Good luck with the rest of your balloon journey, all of the team are here to support you in whatever way you need us.
I am on day 3 post procedure
I am on day 3 post procedure, and have struggled with my symptoms but the team have been nothing but if a great support, the nurses have reassured me during this time.
Right from the start of enquiring, the team have been absolutely fantastic,
Thank you,
Staci
10 May 2024
Reply from GastricBalloonGroup
Thanks so much Staci for your review. It can be a difficult start with the gastric balloon as your body adapts but I'm glad despite this you have felt well supported by the nursing team. Once you move through this period and begin to focus on lifestyle changes, our dietitian and health coach will be there to guide you on nutrition, exercise and behaviour choices to get the best possible results. Good luck with the rest of your journey.
Have only had my balloon in for 2 weeks…
Have only had my balloon in for 2 weeks but the company have been amazing. From when I first enquired I didn't feel any pressure to go ahead with it, they gave me so much information and answered all the questions I had. I knew exactly what to expect before during and after the procedure. They have answered me really fast and keep in contact to see how I'm doing and helping with a lot more than just the balloon. I have so many tools to use to help me reset my habits and change my life for good even when the balloon comes out. Cannot fault the company and if you're considering this route I definitely recommend the gastric balloon group
30 April 2024
Reply from GastricBalloonGroup
Thank you so much for taking the time to leave a review Alex. We're so pleased you have felt well informed and supported so far as this is so important to us. Wishing you the very best for the remainder of your balloon journey, you sound very committed to making the lifestyle changes required. Alongside all of the support tools and resources available, the team are here to advise and support you every step of the way.
Well organised very friendly staff
24 April 2024
Reply from GastricBalloonGroup
Thanks so much for leaving a review Kerry. Good luck with your the rest of your balloon journey, we look forward to seeing your progress
I had a very good experience with the…
I had a very good experience with the company. The procedure was painless and fast, the consultant and staff were great at all times keeping me informed of what was happening.
The after care was great, I got calls from nurses to check up on progress and to answer any questions I have.
I am very pleased with everything so far.
4 April 2024
Reply from GastricBalloonGroup
Thank you for taking the team to leave a review Diana. We're so pleased you have had a good experience, you have got off to a great start. Our nurses and support team are here for you every step of the way and we look forward to seeing your progress over the rest of your balloon journey.
Fantastic service
Fantastic service. Dr Noor Mohammed and his staff were amazing, I’m loosing weight every day and so glad I chose the GBG
2 April 2024
Reply from GastricBalloonGroup
Thanks for taking the time to leave a review Gail, we're delighted you're doing so well. Good luck for the rest of your journey, we're here for you every step of the way!
Recommend
The team members at the Gastric Balloon Group are kind, friendly, and accommodating, providing valuable tips. I recently underwent my balloon removal procedure, resulting in a weight loss of 40 kgs. I am thrilled to continue on this journey and remain motivated to reach my target weight. I would like to express my gratitude to GBG for their support throughout my journey. During my call with Soraya, I found her to be exceptionally kind, compassionate, and insightful, offering excellent advice and practical tips on maintaining the lost weight. I am satisfied with the excellent services provided by GBG.
12 March 2024
Reply from GastricBalloonGroup
Thank you so much for your lovely review, you have done so well with your balloon and we're delighted to have helped you achieve such a wonderful result. We're so pleased to hear you have felt well supported and your kind words about Soraya have been shared with her. Although your balloon has now been removed, don't forget that we are still here to support you as you work on embedding those new eating and lifestyle habits.
100% so far!!
It’s early days for me but my experience of The Balloon Group has been excellent. On the end of a phone when needs be and the Riverside Clinic in Brentford, where I had my Heliosphere inserted last week, was outstanding. I feel very positive and encouraged by the support I’ve had, so far.
22 February 2024
Reply from GastricBalloonGroup
Thanks so much for your kind review Jane. We're delighted that you have had such a positive start to your journey and are feeling well supported. You have got off to a great start, well done! We're here for you every step of the way for the next 6 months and we look forward to helping you achieve your goals.
Day 5 and so far so good
Day 5 and so far so good. After care team have been great and very reassuring. I have already lost weight and feel pretty optimistic. I must say the actual procedure was much harder than shown in the promotional videos. For some could be traumatic. Also the nausea, cramps, reflux and headaches for the first few days are grim. But here I am day 5 feeling almost normal. I would recommend this procedure (so far) but it’s not for the faint hearted!
16 February 2024
Reply from GastricBalloonGroup
Thanks so much for leaving a review Liz. The first few days can be difficult as your body adjusts to the balloon being in place but it sounds like you've come out the other side now and are ready to start your journey. It's a great start if you've lost weight already, we look forward to helping you work towards your goals over the next 4 months and beyond.
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