The instructions are very vague. Doors and windows very basic looks like they are thrown together. The door frame is not square.The window space measures 58cm top and bottom and 57cm in the middle due... See more
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Review summary
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Not 9 ft long as advertised as pieces are shorter than needed to be that long. Works out at around 8ft 6inch so base had to be remade also 1 pack of the glazing was smashed on delivery due to poor pac... See more
Company replied
Customer service and delivery really good. My reason for the score is based on the product. The frames were not all aligned and unfortunately my builder had extra work to make the walls fit. The sof... See more
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Was kept updated on progress which was good. Unfortunately delivery date was not advised. Luckily I was just leaving as the delivery driver arrived. Driver was lovely, took shed round the back... See more
Company replied
Company details
About Garden Buildings Direct
Information provided by various external sources
Garden Buildings Direct are a highly established manufacturer and online retailer trading for over 20 years. We manufacture and sell a superb selection of garden buildings including wooden sheds, metal sheds, plastic sheds, log cabins, summerhouses, childrens playhouses, garden storage and greenhouses. We aim to provide a huge choice of garden buildings at low prices. Delivery is FREE to the majority of mainland UK.
Have a Problem?
You can track your order or report any problem via our Customer Support Center
Have a Problem?
You can track your order or report any problem via our Customer Support Center
Garden Buildings Direct Details
Written by the company
- We Promise:
- Free UK* Delivery Low Prices Great Range BillyOh Guarantee
Contact info
Dukeries Industrial Estate, Claylands Avenue, S81 7BQ, Worksop, United Kingdom
- 01909768840
- www.gardenbuildingsdirect.co.uk
2.7
Poor
14K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Quick no fuss ordering and good vfm
29 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for your review. We're delighted to hear you found ordering quick and fuss-free, and that you're happy with the value for money. We look forward to helping with any future projects.
Easy to order love the design and…
Easy to order love the design and hopefully not too long for delivery
27 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear you found the ordering process straightforward and that you love the design. Your order will be processed in line with our standard delivery schedule, and you'll receive updates as it progresses. We're confident you'll be very pleased with your building once it arrives, and we look forward to welcoming you back in the future.
6 months on….and it just got worse.
6 months on….Initially we gave a bad review for the lack of delivery the the wrong of missing parts, which took 4 weeks to rectify.
This time it’s about the quality after 6 months. All I can say is shockingly bad. 30% of the logs have twisted or bowed causing a total shift of the cabin to the right. the doors and windows will not open due to the excessive movement, 1 door bowed that much the glass almost popped out. I have 10mm gaps either side where you can see daylight as the logs have bowed that much.
And mylen from garden building direct tell me this is normal settlement movement. What utter rubbish.
This is not our first log cabin, so we know what to expect with timber expanding and contracting, but expecting us to accept this as normal movement is a joke.
My suggestion is to spend more and go elsewhere.
Credit card charge back now in action.
1 May 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for your feedback, and we're sorry to hear you remain unhappy following your earlier experience. We take concerns about product quality seriously and want to understand the issues you've described in full.
Timber is a natural material and some movement is to be expected, but we appreciate that what you're describing goes beyond what you feel is acceptable, and we'd welcome the opportunity to review this properly with you.
Please contact our Customer Care team directly with your order reference and supporting photographs so we can investigate and discuss the available options. We'd genuinely like to reach a resolution with you.
No shed received
No shed received yet. 5-6 week delivery quoted, now into week 9 and no news of a delivery date or genuine effort to provide one. Should have paid more and gone elsewhere.
Thank you. I will update my review once I have a delivery date and it has been installed.
26 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry for the wait and the lack of communication on your delivery date. We've looked into your order and can confirm it's now complete and being prepared for despatch, with delivery expected within the next 3–5 working days.
You'll receive tracking information as it progresses. If there's anything else you need in the meantime, please contact our Customer Care team with your order reference and we'll be happy to help. We hope you'll be very pleased with your building once it arrives.
The delivery went smoothly
The delivery went smoothly ! The driver was amazing and got the delivery as close to my property as possible!
19 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear your delivery went smoothly and that our driver went the extra mile to get everything as close to your property as possible. We'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
The price was a good one
The price was a good one. Luckily for me it came at the right time. How ever I went onto their chat to ask them a delivery time and they said 1 to 4 weeks.(I did give my postcode to) once I ordered it they now say 5 to 7 weeks. And the only other thing was the postage wasn’t refilled until check out. Otherwise until it arrives I can’t comment.
24 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for your feedback, and we're pleased you were happy with the price and the timing of your order.
We're sorry for any confusion around the delivery estimate and the point at which postage was shown. We appreciate this is helpful to know, and we'd encourage anyone wanting to confirm a delivery window for their specific postcode and product to contact our Customer Care team, who can give the most accurate guidance.
We hope you'll be very pleased with your building once it arrives, and please don't hesitate to get in touch if there's anything you need in the meantime.
Have not built building yet as I was…
Have not built building yet as I was waiting for a base to be constructed. Quite a few panels have x's on them obviously rejects due to splits etc.. I don't know if that will affect me yet. I hope to start next week.
25 June 2026
Unprompted review
Reply from Garden Buildings Direct
We hope your base construction goes well and that you're able to make a start next week. Regarding the markings you've mentioned on some of the panels, we'd recommend contacting our Customer Care team with your order reference and a few photographs before you begin assembly, so we can take a look and advise. It's always easier for us to help with any concerns ahead of installation.
We hope you'll be very pleased with your building once it's up, and we're here if you need anything along the way.
Had a good experience the second time…
Had a good experience the second time around with GBD, the first time there website did not work so i could not purchase the shed i needed. I spoke to a young lady who helped sort the problem, after that the only other fault was the delivery driver used racket straps on my metal shed kit and bent one or two panels but only slightly. Everything else has been top notch.
8 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're pleased to hear your second experience went well and that our colleague was able to help you complete your order.
We're sorry to hear about the marks left on a couple of the panels during delivery. If these are causing you any concern, please do contact our Customer Care team with your order reference and a photograph or two, and we'll be happy to take a look for you.
It's great to hear everything else has been top notch, and we hope you enjoy your new shed.
Shocking
Shocking, avoid where possible.
Purchased the Bella summerhouse in April, took 10 weeks to arrive. I took the week off for the delivery and on the day it didn't turn up.. I had to call to be told the driver decided he couldn't fit the lorry up our road. confirmed delivery with smaller van the following day. Time passed, I called to confirm the alredy overdue delivery to be told it wasn't coming as the smaller van wasn't available. Rescheduled again for the following week. I called the "customer service" dept to ask what could be done regarding my wasted time and the delays - was told "we don't do compensation", I asked to speak to a manager - was told none available but I would get a call the same day...I didn't get one.
It finally arrives on the back of a van with tail lift - drivers says - "some of this has to be hand balled, did the office tell you?" - no, they hadn't.
Driver was nice enough though.
Checked parts, many broken slats and a damaged side panel.
Called again to see what could be done, I was told "send pictures" could be 5 days to 5 weeks for a part.
It's nearly built now, it's clearly cheap wood with plenty of knots that fall out. nothing is straight, sanding and cutting required.
Can't be bothered with it, will fix it myself and never order from them again.
Terrible, wish I hadn't been so tight with my budget! Lesson learned!
Update #1 - response below received, emailed today as windows are missing! I will update again with the response I receive.
Update #2 - The parts "have been sent" could take 5-7 days according to email. Totally ignored my request for a conversation about the rest of the damage and poor quality.
23 June 2026
Unprompted review
Reply from Garden Buildings Direct
we're sorry it fell short of the standard we aim for. The delivery difficulties you've described, the rescheduling, and the communication around your order clearly caused real frustration and inconvenience, and that's not the experience we want anyone to have.
We'd genuinely like to put things right where we can. Please contact our Customer Care team directly with your order reference, along with photographs of the damaged slats and side panel, and we'll prioritise getting replacement parts to you as quickly as possible and review the way your order was handled.
We're sorry you've been left feeling this way, and we'd welcome the chance to help bring this to a better conclusion.
The agent made the purchase very easy
The agent made the purchase very easy
22 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear our agent made your purchase nice and easy, and we'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Bad company that do not deliver within…
Bad company that do not deliver within the allocated time frame, do not update your on progress. Ordered amd paid for my cabin May time amd now we are nearly in July. Unimpressed.
23 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear your cabin hasn't arrived within the timeframe you were expecting and that you've not had the updates you'd hoped for. We understand how frustrating that is, and we'd like to look into this for you straight away. Please contact our Customer Care team with your order reference and we'll chase the status of your order and get you a clear update on delivery. We appreciate your patience and want to get this moving for you as quickly as possible.
I ordered log cabin 2 pieces of nearly…
I ordered log cabin 2 pieces of nearly 4 meters long were warped in both directions waiting for replacement parts 3 weeks later
The other pieces a mixture of wood some inter lock others only connect at angle appears to be warped in many areas improvement in quality is needed even if needed to reflect on price as it makes it very difficult to assemble if it looks good then more people would buy product
1 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear you've had difficulty with some of the timber on your log cabin and that you're waiting on replacement parts.
Timber is a natural material and some variation and movement can occur, though we always want our products to arrive in a condition you're happy to work with.
We can see you're already in the process of having parts replaced, and we'd encourage you to stay in touch with our Customer Care team so they can keep this moving and make sure you have everything you need to complete your build.
We appreciate you taking the time to share your thoughts on the product, and your comments are noted.
The green house has arrived and on…
The green house has arrived and on inspection everything is as it should be. Good quality build for the price.
Took a tad longer to arrive, but that is my only criticism
Well done Garden Buildings Direct
21 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear your greenhouse arrived in great condition and that you're pleased with the quality for the price. We've noted your comment on the delivery time, and we're sorry for the slightly longer wait, but it's wonderful to hear it didn't take the shine off. Thank you for the kind words, and we hope you enjoy your new greenhouse for many years to come.
Absolutely shocking - do not buy!!!
Absolutely shocking!!
. Delivery was quick which is the only positive thing I can say about this product/ company.
. Product had a faulty door, given benefit of doubt. I placed an issue on the website and I thought it would be on its way!
. Waited 5 weeks after numerous back and forth phone calls, promised delivery dates still nothing. Two days took off work losing two days pay.
. Replacement arrives and it's the totally wrong part.
. Now still awaiting correct part probably another 5 weeks to wait and a half finished summer house.
. Ask to speak to manager over the phone to be told they only man the emails etc.
All in all customer service shocking/ none existent, delivery of faulty product shocking/ still waiting, overall experience extremely poor. If I could turn back time I would never have ordered from here and this business should not be trading. Honestly paying best part of £1500 to feel like you've been robbed and got nothing from it.
20 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear about the difficulty with your door and the wait for the correct replacement part.
We completely understand how frustrating it is to be left with a half-finished summer house after taking time off for deliveries, and we want to put this right for you. So we can get the correct part sorted quickly, please could you contact us with your order reference and confirm exactly which part is needed, either through your online account or by giving our Customer Care team a call.
We'll do everything we can to resolve this for you as quickly as possible and get your build completed.
The product is as I expected but the…
The product is as I expected but the delivery was almost twice as long as originally stated with email and telephone apologies for the delay but no mention of predicted delivery dates. I only received it once I threatened to cancel my order for a full refund if it wasn't delivered by the end of the week (week 13)
12 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're pleased to hear the product was as you expected, but we're sorry the delivery took considerably longer than originally stated and that you weren't given clearer updates on a predicted delivery date along the way.
We understand how frustrating that is, and it's not the experience we want our customers to have. Your comments on communication are noted and will help us improve how we keep customers informed.
We're glad your order has now arrived, and we hope you enjoy your new building for many years to come.
This company keeps sending me email…
This company keeps sending me email after email. I've blocked them. I've reported them. Yet the email ads keep coming. I'm absolutely beyond angry with this now.
Had reply. See below.
I did all this and I never subscribed to you so I can't unsubscribe!
Just stop spamming me!
19 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear you've been receiving emails you no longer wish to get. You can unsubscribe at any time using the link at the bottom of any of our emails, which will remove you from our mailing list.
If you've done this and they're still arriving, please contact our Customer Care team with your order reference or the email address the messages are going to, and we'll look into it and make sure it's stopped for you. We're sorry for the frustration this has caused.
Prompt service
Prompt service, with constant communication regarding delivery of our cabin.
8 June 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear you received prompt service and that we kept you well informed throughout the delivery of your cabin. We'll be sure to pass your kind words on to the team. We hope you enjoy your new cabin, and we look forward to welcoming you back in the future.
Great shed but not delivery
The driver dropped the shed package on the pathway and left ,no knock at the door phone call nothing I only knew hed been because I looked out of the window and noticed it blocking the path to the front door
12 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're so pleased you're happy with your shed. We're sorry, though, to hear the delivery itself didn't go as smoothly as it should have, and that the package was left without any notice.
We'd like to pass this on so it can be looked into. If you'd like us to take a closer look or there's anything you need as a result, please contact our Customer Care team with your order reference and we'll be happy to help.
Thank you again for the kind words about the shed, and we hope you enjoy it for many years to come.
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear our agent made everything simple and clear for you, and we'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Shambolic, Poor Quality
I would give it less than 1 star if I could.
First of all, three pieces of the delivered shed were covered in black mold and others had some minor damage, they arranged to send out replacements.
It took three weeks to turn up and one of them wasn't even a part for the type of shed I'd ordered!
Didn't deliver on the days they said they would so I wasted annual leave and missed delivery on the days they eventually turned up.
Told them to cancel the order and refund me which they agreed to do. Rather unsurprisingly they didn't turn up on the collection date that I confirmed on their email, so there's another day wasted.
The customer service line is just a glorified tracking service to tell you it's scheduled for pickup/delivery, can't deal with complaints or why things have gone wrong.
Shambles of a company, avoid like the plague.
19 June 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear about the problems with your order and the difficulty arranging both the replacements and the collection.
Missing delivery and collection dates after you'd set aside time is clearly frustrating, and that's not the standard we aim for. We can see a cancellation and refund have been agreed, and we want to make sure that's now completed without further delay.
Please contact our Customer Care team with your order reference and we'll confirm your collection date and ensure your refund is processed promptly. We're sorry your experience fell short, and we'd like to bring this to a proper close for you.
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