Gamesplanet Reviews 726

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and quick problem-solving abilities. Many people highlight the exceptional customer service, noting fast response times and clear communication, which often leads to swift resolutions for various issues, including game key activations and regional restrictions. However, some customers also noted issues with product delivery and content not downloading, leading to dissatisfaction. A few people mentioned difficulties with refunds for games that had technical problems or were unusable, expressing concerns about the company's handling of these specific situations.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the quick, helpful, and... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the speed of replies,... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the service, citing quick refunds... See more

Website

People report ambiguous experiences with the website. Some customers praise the site, highlighting great... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake when signing up for their service. Id bought something and couldnt get my email to confirm because Id made a typo. I sent a support request and maybe 7 hours later, the next morning e... See more

Rated 5 out of 5 stars

Whenever I see people complain about this site, I remember that some countries have iq as low as 47. If you are even the slightest bit competent you will have no problem here. I personally saved 71... See more

Rated 5 out of 5 stars

I registered an account using a temp email and never bothered to check I could recieve emails from it, turned out I couldn't but I had already bought a game and needed to confirm my email. Shot an... See more

Rated 5 out of 5 stars

Successfully purchased and redeemed Crimson Desert Deluxe Edition, excellent service. K4G, on the other hand, is an absolute joke. Avoid it like COVID, unreliable, frustrating, dodgy and not worth... See more


Company details

  1. Video Game Store

Written by the company

Gamesplanet is powered by Metaboli. We are a PC games digital distribution company based in Europe (Paris, France and Dusseldorf, Germany). On Gamesplanet.com you can buy and download over 3000 PC and Mac games from the best pubishers from ANY country in the world. We make a point of providing games at the best price. New releases, pre-orders, back-catalogue: you get the best deals for your games.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

726 reviews

5-star
4-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Got CoD MW and had severe performance…

Got CoD MW and had severe performance issues, unplayable. Emailed customer support twice and spoke to Craig. He was incredibly patient and once we established it was an issue with my laptop he continued to suggest solutions.

Eventually I repasted and cleaned out my fans and everything is working smoothly.

Buying the game was quick and activation was intuitive
Customer support was helpful attentive, persistent and quick.

Good stuff

9 November 2019
Unprompted review
Rated 5 out of 5 stars

Okay +++

Okay, so i just bought Cod:Modern Warfare.
"Key" was ready instantly after payment was successful.
All i had to do was to confirm my email, and then login to my battle.net
through gamesplanet and then my game was ready to get installed.
+FAST
+EASY
+TRUSTWORTHY
Don't hesitate, they're the best.

8 November 2019
Unprompted review
Rated 5 out of 5 stars

Gameplanet has a very interesting way…

Gameplanet has a very interesting way of giving you games on blizzard. Instead of giving you a key they ask for a connection to your account to do it which was a little bit sketchy at first...But rest assured these guys are legit and official (1st time I've ever used them) so in my opinion I'd say trust them :)

25 October 2019
Unprompted review
Rated 5 out of 5 stars

AMAZING

Super easy, secure, and amazing! Definitely won't be the last order. Thanks Gamesplanet <3

25 October 2019
Unprompted review
Rated 5 out of 5 stars

Great support

I had a problem with my account after I purchased a game and I contacted support, I got it fixed in less than 3 minutes , very recomendable .Will buy again , great prices too.

21 October 2019
Unprompted review
Rated 5 out of 5 stars

GTA V KEY TRUSTWORTHY 100%

I bought a GTA V KEY from them. At first it was invalid, than i sent them an email to see whats the issue with that key. The reply was simple. Try to use the key with the Rockstar Launcher. It seems there s been some issues with the browser so by using the Launcher your key will work perfectly FINE !!

3 October 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied

Very quick, key enabled in couple of minutes, good discount. Thank you for good service (I would compare this to instant gaming -> very reliable)

5 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent support from Gamesplanet

Excellent support from Gamesplanet, thanks Craig :)If you are going to buy a game online, at the end it's the same game you can buy it anywhere so instead buy it from somewhere with good responsive support :)

17 June 2019
Unprompted review
Rated 5 out of 5 stars

Great site, really fast and easy!

I just bought Destiny 2: Forsaken here. It had the cheapest price I could find and it had tons of payment options. I used PayPal. When I received the code there was an auto-redeem button, which immediately forwarded me to the activation page. All in all really easy and fast!

27 April 2019
Unprompted review
Rated 5 out of 5 stars

Great experience so far

Bought multiple games so far, and always had a great experience. No hassle, no hidden fees, and some of the sales are really good. Well organised account is a positive in my book as well.

7 April 2019
Unprompted review
Rated 5 out of 5 stars

Totally Recomended

Been refunded by contacting gamesplanet's facebook page for being unsatisfied with a game. Fast and efficient. I will buy again and again from gamesplanet.
Totally recomended :)

30 November 2018
Unprompted review
Rated 5 out of 5 stars

Their Service was just perfect

I bought a key, got the email saying that it's being reviewed and I could contact them to speed up the process. Now, I thought I'd have to send them proofs like paypal transaction and "blah blah" which would take a while but no . Just the order number and it was really fast. ( It's Saturday at 9:30am in UK) I get a response 7 minutes after I sent an email saying that I was willing to send them everything they needed to speed the process up. Not only their prices are amazing, their Support is actually human, useful and really fast. First time I ever get a key from them, and I'm sure that it won't be the last. I recommend everyone using their services if your favorite website doesn't have the key you want in stock, or you are just trying to find a new one with better prices.

17 November 2018
Unprompted review

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