The GamesmenReviews 

509
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders within a few days, sometimes even the next day. Many appreciate the excellent product variety and competitive pricing, frequently finding items on sale or at the best price compared to other retailers. The service is often described as professional and reliable, with orders processed quickly and products arriving in perfect condition due to careful packaging. However, some customers also noted issues with product condition upon arrival, mentioning stains on a gaming chair or damage to collectible items due to inadequate packaging. A few other people also felt that the company's pricing was too high for certain items or experienced delays with pre-ordered products.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting a wide variety of items, including... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and speedy... See more

Price

Users describe positive interactions with price, frequently highlighting good, great, and excellent pricing,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopped with Gamesmen several times and have never had an issue. Always quick to post. There's usually only up to one working day wait between order and postage - there's a "skip the queue" pay extra... See more

Rated 5 out of 5 stars

Quick shipping, notified of packing, ready to ship, shipped and arrived. I've dealt with The Gamesmen since 1984 with my Commodore 64 and haven't looked back. Always a pleasure to deal with. The T... See more

Rated 5 out of 5 stars

These Guys are amazing i am just going to put it out there if you need or see anything you want on there website get it. I put my order in and it was processed within minutes and out for delivery not... See more

Rated 5 out of 5 stars

These guys snd gals are simply the best ever. I am not one to give reviews of any kind. But the professional service received from this company is had prompted me to leave this review. Timely delivery... See more


Company details

  1. Video Game Store
  2. Children's Toys Store
  3. Game Store
  4. Toy Store

Information provided by various external sources

Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888. Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more... The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(509)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So helpful, above and beyond

I'd noticed a product on the website that my young child would really love, it was the last one and only available in store. After checking it over a pretty long period, I reached out and asked if it could be made available for online and the staff were so happy to help. They had it transferred from store to online fulfilment and let me knoe the exact steps to purchase. The whole process from me reaching out and having it transferred to having it in my hands via AusPost took only 3 days. Theyre always so friendly and fast.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping!
Maybe it was because I lived pretty close in NSW but once it was shipped it came the next day.
Absolutely would buy again (I already put down a preorder a month ago for another figure 🤣)
Cheers guys!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Got what I paid for

The package showed up in great condition and didn't take much time to show up. Will definitely be getting more of my Star Wars Black Series Collection from here.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

1989 Joker. I love purple! 💜

I preordered a McFarlane's Toy from the Gamesmen. In this case it was a highly awaited Jack Nicolson 'Joker' from 1989 Batman. Most collectors online a.k.a the U.S prefer the purple version💜 as opposed the an orange Platinum chase 🧡. After a few anxious weeks Gamesmen shipped my toy. I was nervous! While the 🧡 Joker is very nice, I was delighted to get the common 💜 one. Good price, speedy post and good packing. Thankyou times 1000to The Gamesmen.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Energizer Everest 1100…

I ordered the Energizer Everest 1100 Generator to keep my 373 litre fridge and upright freezer charged and it worked ! It kept them both charging for 5hrs which is all I needed , there was still 6hrs left on the generator to use , I was so pleased , it took me a while to work out that you have to switch on the AC button TWICE to activate the generator once the fridge was plugged in , and then wait approx 20mins for the watts to go down to about 8watts and then add the other plug from the upright freezer , our electric meters got changed over in our building and took 4 hours so this was ideal for a replacement of energy , so reliable , what a great help this was , and The Gamesmen were not only helpful and knowledgeable with this Energizer Everest , they also offer delivery within 2 days either through a courier or Australia Post , and it was also on a sale so I'm very happy with this experience all round , thankyou very much ☆☆☆☆☆

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Silent Hill 2 ps5

Always a pleasure and you know you're getting what you paid for. Great prices, fantastic selection of games. Wonderful store/company. Would recommend 100%

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient.

I ordered a present for my niece through The Gamesmen. Check out was super easy, and there was a great sale on. Within the day it the order had been packed, and within two days it was on the doorstep! So fast and efficient - thanks so much The Gamesmen!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE, ESPECIALLY FOR GIFTS. I bought an official Nintendo licensed collectible item as a gift. I paid extra for shipping and The Gamemen chose to ship it in a box that was too small. Despite photo evidence showing that they intentionally bent and damaged the official retail packaging to force it inside, they refused to offer even a $5 partial refund. When contacted for a partial refund, this games/toys/collectibles retailer shockingly claimed that they "do not consider the packaging as part of the figure" (their words verbatim). Very poor practice for items meant as gifts. Order number: 08-14593-66095

11 May 2026
Unprompted review
Rated 1 out of 5 stars

I've been waiting 4 weeks to receive my package , but they claim it's been delivered 😡😡

I ordered several items from The Gamesmen as gifts as they seemed to have a good reputation . I'm so disappointed !! I was emailed that my package had been delivered , instead it's totally disappeared . Both The Gamesmen and Australia Post claim it has been delivered , their only "evidence" is a photo of the label and a fake signature. DON'T ORDER FROM THEM !!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

It was easy to do on line and offered to dispatch the same day and was delivered the next day prompt service and prompt delivery on time fantastic customer service

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Pre-ordered something to arrive in February—still not shipped :(

I pre-ordered a figure of Smart Falcon from Umamusume: Pretty Derby at the end of January and was told it would arrive in early February. I then got told it was delayed and would arrive in March. The figure still hadn’t even shipped by the end of March, so I emailed customer service, and was told it would arrive in April. April is nearly over, and still no updates.

I don’t know if this is an issue with The Gamesmen or the manufacturer, but I’ve had a rough experience.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Was looking for a product sold out everywhere so I rang them - they told me to email them and they would let me know when it was in - which they did! I ordered one and it arrived today - very fast. Very happy with The Gamesmen highly recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent range, very fast service. Ordered and delivered within 24 hours. Products arrived well packaged and in perfect condition.

26 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look