GamersGate.com Reviews 

They did a great job recovering my account when my old email died

A good price with no questionable backgrounds, all around great.

game not in account after purchase

Great service and prices!

I was on holiday and bought a few games, and realised some of them couldn't be activated in my home country. I contacted customer service and Michael got back to me pretty much instantly - literally within a few minutes - and refunded those purchases. Not only that, he gave me advice on how to check if games could be redeemed as well

Incredible customer service, cannot be faulted. And for the games that could be activated, they were by far the best price I could find

I have been in contact with the support for a couple of weeks now. The email responses seem to be auto generated or ai generated. Always the same excuses and completely useless suggestions that do not match the problem I have at all.
To be a little more specific: from the beginning the problem was that the installer of the gane did not run at all. I provided several screenshots to prove that. Nevertheless there were several suggestions regarding the drive or the folder where the gane is installed. There is no way a human being has read the problem report to provide these suggestions. That is why I assume the are auto generated … or produced by a rather untrained ai.

Support replied in literally 4 Minutes (emailed them at 22:35, got a reply 22:39) because Outlook is blocking their messages from arriving to my inbox and junk folder. They swapped to a Gmail address they asked me for and everything worked perfectly fine. Avoid using Outlook with their services, Gmail should be good to go!

Worst customer service ever. Not complying to EU laws. Better prices available elsewhere for 99% of their catalog. As an old gamer with more than 500 games in my steam account, this is one of the very few shops I'll never return to.

Great service. And was quick to deliver. I got nothing to complain about. Would definitely buy future deals. It's actually the first website of this type that I found a really good deal in and actually worked.

Reasonable prices, frequent promos, good support. Serious, no-nonsense, site.

Worst customer service ever. Not complying to EU laws. Better prices available elsewhere for 99% of their catalog. As an old gamer with more than 5K games in my steam account, this is one of the very few shops I'll never return to.

Gamersgate allowed me to make a purchase without creating an account, then refused to send me a password (or let me reset my password) to create an account with that email... which they then required for me to access my purchase. Effectively they took my money then refused to give me my product. Steer clear - no "sale" is worth it if you don't get what you paid for.

Both keys and download manager worked.
A problem with the download manager was resolved by changing the firewall, so five stars.

Cheap games, but twice in a row now, im flagged for manual review and have to wait for my keys, what do you guys need to flag me as legit once and for all? i have been a customer since 2017

Bought 2 copies of subnautica, then had to wait for a staff review ? So we had to wait for an hour (or more) to get our keys, + the need to login to get the keys after the purchase... We got the key, but won't be using this site again to buy keys.

A little clunky experience with needing to create an account to reveal steam key AFTER purchase, but otherwise got exactly what I was looking for.

Your order has been selected for manual review.

This means that a member of our staff is now going through your order to check if everything is alright. It usually doesn't take long, but in exceptional cases, such as a holiday, a personal emergency, an alien abduction or a witchcraft session gone wrong, it may take up to 24 hours.

I bought from them multiple times. They are the original of key sellers who started it all. Other sites now dominate the market. Oh gee, I wonder why? Might be because of this kind of crap they pull. There site has hardly anything good ever. Their user interface is inferior to every other site. This site deserves to fail..

Don't even reply to my review with your pathetic apologies. I saw on other reviews you talk about trying to manage dealing with stolen CC and key resellers. Why is this other people's problem?

Want some advice? Put some effort into your website. It is ugly. The UI is garbage. Quit messing around your customers and that money you might potentially lose won't hurt so much because you are makign a lot more. But honestly, flagging me for a review over a $10 key contradicts what you said in other reviews on here. If I was trying to resell keys, wouldn't I be purchasing a lot more than a single $10 CAD key? A little common sense goes a long way, but the fact your site is still stuck in the stone age shows how little effort or common sense you have..

Even your emails go to trash mail. I guess that explains everything

Cheap games and great customer service

I have used Gamersgate sporadically since 2013 and have never had a bad experience with them.
I recently bought some cheap Steam games on there but by my own mistake I did not notice they were actually DRM FREE (not Steam keys).

Michael on the service was very helpful and gave me a refund. He also gave me some helpful info about where to look if the game is a Steam key or DRM free on the website.

Good stuff!

A legit, decent PC games store that has good deals that I trust. Games for many other services (Ubisoft, Steam, Rockstar), some are even DRM-free. You even get coupons for your next purchases!

You can check that they work with many publishers (check "Information" at the bottom of the page) and keys actually come from them.

Support times are good, I contacted them to add a DLC tag to the DLC (∀kashicbox Vol.2, bought it but it asked for the main game activation on Steam ∀kashicforce, but looks like still haven't been tagged as a DLC lol, I don't mind it since I got it on like 50% sale) and got a response in a good time frame.

Would like to see DRM-free games in "My Games" library to be separate from the ones that are with DRM (or at least sorting by platform in "My Games").

Wanted to expand on the review before someone's first purchase, sometimes when you buy something, it's under "manual review", don't panic it takes a couple of minutes (from 5 to 45) which is inconvenient first time, but after many purchases I rarely had any problem (I'm using the same purchase information).
Mostly happens when I buy in two batches when I see more good deals, but missed some first time.

You can always try to contact support (that's how it went first time when I wanted to buy "Unreal Deal" Pack for me and my friends), got answer in 10 minutes and I got my keys, but may differ if you live in another time zone (since I'm from Europe).

They will happily charge your credit card, but you won't be able to actually access the games immediately because "your order has been flagged for manual review"