GAME Reviews 

34,591
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with product quality, frequently noting items arrived damaged, unsealed, or in poor condition despite being sold as new. Customers reported issues like broken components, crushed packaging, and missing parts, suggesting the company does not prioritize goods dispatched. While some customers appreciated competitive pricing and reported prompt delivery, others faced considerable issues. Many encountered significant delivery delays, especially for pre-ordered items, often citing problems with couriers like Evri. Reviewers also mentioned difficulties with gift vouchers and occasionally received incorrect items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with many expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Order

Users describe ambiguous interactions with order, with many reviewers expressing significant dissatisfaction,... See more

Price

People report ambiguous experiences with price, with some customers praising good prices, great customer... See more

Quality

Clients share negative opinions on quality, with many reviewers consistently reporting issues with damaged... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 3 out of 5 stars

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,591)

626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Since GAME was taken over by Sports Direct

Since GAME was taken over by Sports Direct the service has been an absolute joke. Sports Direct have always been a cheap and useless company, but now GAME has become the same.

I have been going to game for as long as I can remember and unfortunately, now that all the independent GAME stores have closed, I won't be buying from them. Received poorly packed products since the take over and before it was always secure and well packaged.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Broken Promise

Really wish you hadn't chosen Evri to diliver my copy of Halo combat evolved. I've just received an email from them stating that I'm unlikely to receive it anytime soon and upto no later than 9pm tomorrow! Having paid £4.95 for delivery I would have expected it to arrive on launch day as promised by yourselves.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought games in clearance

Bought games in clearance. Most fine but sent me a second hand opened (and scratched) game within them which is not what I bought. £5 to return it and game was £3.

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Incorrect game

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

damaged items

my items were packaged in a plastic shipping bag and came severly damaged. i would not have ordered these items if i knew they were going to come in this condition

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not i REPEAT DO..NOT!!!!!buy…

Do not i REPEAT DO..NOT!!!!!buy anything from this horrible crappy company. I bought four games online advertised as new ....got them delivered,one was new,the rest were second hand. Got onto customer support and they are as much help as a chocolate fire guard. Nothing sorted so stuck with second hand games ..boxes they came in damaged and cracked. If i wanted second hand trash I would go to cex...Game is the most disgusting and horrible company needs gone altogether. Administration again to get away with their debts. What an absolute s##thole of a company ...please for the love of God...everyone stop buying from them ...let them be gone!!!!!!!!!

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Hiya I would of given you five but…

Hiya I would of given you five but yesterday I received the parcel from you and it had a pop in it and the blocks was broken open as a collector that is not good but games yes everything else I’ve love

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Console gift cards

They always follow through with gift cards for consoles usually within 30min which isn't always the fastest way but it always reliable and that's why I keep using Game!

19 July 2026
Unprompted review
Rated 2 out of 5 stars

Is it new if not sealed?

Didn’t expect my new game to be out of seal and scuffed on the actual case. But I guess that was beneficial because the discs was rattling around inside.

20 July 2026
Unprompted review
Rated 3 out of 5 stars

Pokemon

Hard to know when the pokemon card drops, staff won't tell you when they are in stocks. When it is in stocks, there already a long queue outside the store.

13 June 2026
Unprompted review

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