Found the employee, who I believe is the manager(tall fella) to persistent to promote, extras. As a sales my myself I understand the importance of this but after a customer states multiple times that... See more
Company replied
Location
Switch locationc/o Sports Direct, Unit MS03, Foyleside Shopping Centre, BT48 6AP Londonderry/Derry, GB
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See what reviewers are saying
I was given a delivery date and then on the day I received an email from them at lunch time to say they couldn’t deliver that day. They delivered the next day but had cancelled plans for the origina... See more
Company replied
Didn't have the console I was looking for, and it took 20 mins to get the attention of the employee as they seemed to have other jobs at the same time.. Atrocious service, wouldn't recommend it to any... See more
Company replied
The man who served me was very helpful informative about the game I was purchasing for my son. Sports direct Derry City
Company details
About GAME - Derry
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Unit MS03, Foyleside Shopping Centre, BT48 6AP, Londonderry/Derry, United Kingdom
4.0
Great
12 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Friendly staff easy to book
15 June 2024
Great staff
13 December 2023
Horrendous
Didn't have the console I was looking for, and it took 20 mins to get the attention of the employee as they seemed to have other jobs at the same time.. Atrocious service, wouldn't recommend it to anyone
17 November 2023
Reply from GAME - Derry
Hi,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Angel
Customer service
Cashier was nice and friendly Helped me…
Cashier was nice and friendly Helped me sign up for the rewards programme and was overall very helpful.
21 September 2023
So good
The staff at game are so nice and friendly. They really go out of your way to make sure you have everything you need and want.
23 July 2023
The cashier was so helpful and very kind
21 July 2023
Fantastic customer service
The man who served me was very helpful informative about the game I was purchasing for my son. Sports direct Derry City
7 June 2023
Delivery changed on day of expected delivery
I was given a delivery date and then on the day I received an email from them at lunch time to say they couldn’t deliver that day. They delivered the next day but had cancelled plans for the original delivery and they waited so late in the day to inform me of problem.
I won’t use their website again.
5 May 2023
Reply from GAME - Derry
Hi Emmett,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
Everything was quick and easy and the…
Everything was quick and easy and the Customer Service was great.
11 May 2023
Customer service skills
Found the employee, who I believe is the manager(tall fella) to persistent to promote, extras. As a sales my myself I understand the importance of this but after a customer states multiple times that there fine with what they have he continued to push. Very off putting service. I would like to note that I've also had great experiences with other staff in this store, especially the guy who normally works the game centre.
10 May 2023
Reply from GAME - Derry
Hi There,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
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