Got a copy of a pre-owned standard version of the game as they didn't have the special edition of it in-stock even though it was in display.
Company replied
Location
Switch locationc/o Sports Direct, Southernhay, SS14 1AZ Basildon, GB
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There is no process to log a complaint- I went to the Basildon branch & the shop assistant manager jolie sold myself a product which wasn’t as described upon inspection. She offered me a refund which... See more
Company replied
The fact that I could actually find what I was looking for for once at game. Just recently it's been hard to find exactly what I'm looking for in game but on this occasion I really did find something... See more
They're were very helpful with my purchase and they're know they're gaming knowledge
Company details
About GAME - Basildon
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Southernhay, SS14 1AZ, Basildon, United Kingdom
4.1
Great
13 reviews
Hasn’t replied to negative reviews
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Got a copy of a pre-owned standard version of the game as they didn't have the special edition of it in-stock even though it was in display.
2 January 2024
Reply from GAME - Basildon
Hi Stuart,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
A friendly and polite and knowledgeable…
A friendly and polite and knowledgeable person.
16 December 2023
Helping me out
10 November 2023
Friendly
Friendly, helpful staff. Item I got was in good condition and what I went in for.
16 November 2023
Very friendly and helpful
28 September 2023
Great staff and very helpful..
8 July 2023
There is no process to log a complaint-…
There is no process to log a complaint- I went to the Basildon branch & the shop assistant manager jolie sold myself a product which wasn’t as described upon inspection. She offered me a refund which I accepted but it ended up being refunded onto a gift card which I did not request for. She refused to issue me a full refund & refused to allow me to spend the money on the gift card on the day. Overall a very poor service & she was very rude.
17 August 2023
Reply from GAME - Basildon
Hi James,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Good deals
They're were very helpful with my purchase and they're know they're gaming knowledge
30 July 2023
Good service
21 July 2023
The fact that I could actually find…
The fact that I could actually find what I was looking for for once at game. Just recently it's been hard to find exactly what I'm looking for in game but on this occasion I really did find something straight away at Basildon store which was very surprising. This is how all game stores should be.
8 May 2023
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