Attention to detail and good service combined with reasonable prices.All in all a good experience. Just to add this on - I bought a guitar tge week BEFORE they went under.Sam, tge guitar guy did a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fanastic quick reliable service. I order a few things (pedalboard, strymon deco, strymon Ojai, in the last week or so. The Deco had a faulty power supply, the staff remedied immediately and sent out a... See more
GAK Brighton, website very good, great selection of musical gear, order process was easy, delivery was on time. I have visited GAK Brighton it is amazing , staff are helpful Marshall FX amp is nic... See more
It was easy to place an order online. I called the staff to query something before i placed the order and the guy who answered the phone was really helpful and patient. The piano arrived ontime and in... See more
Company details
Written by the company
Welcoming and unpretentious, GAK exists to support and partner with the music lovers and learners community, bringing Brighton music culture to its customers and providing competitively priced, high quality instruments to beginners, seasoned players and professional musicians, in-store and online.
Contact info
76-81 North Road, BN1 1YD, Brighton, United Kingdom
- 01273 665 400
- mail@gak.co.uk
- www.gak.co.uk
4.8
Excellent
67K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service!
17 March 2025
Unprompted review
Reply from GAK Music Emporium
I'm really sorry to hear about this, Sebastian! I've sent you a request for more info so we take a closer look at this for you!
Kind regards,
Dan
GAK.co.uk
I have good experiences
I have good experiences. I had a problem with my guitar and they helped to resolve it. Quick delivery, very good and helpful work ethic and willingness to communicate promptly. Special thanks to Aoibhín.
20 March 2025
Unprompted review
Excellent customer service.The best…
Excellent customer service.The best price I could find with the guitar I wanted in stock ready to ship and my guitar was delivered before the stated time free of charge!
Other music stores are following in the wake of GAK. Don't waste time go direct to GAK...you will not be disappointed!
13 March 2025
Very good prices and products
Very good prices and products, very fast shipping, recommended.
11 March 2025
Great service from ordering to delivery…
Great service from ordering to delivery and great value for money,not the first time ordering with gak and won't be the last
13 March 2025
Excellent range of products
Excellent range of products, very good prices, quick delivery and helpful after sales
13 March 2025
Good service from gak music co item…
Good service from gak music co item arrived next day as promised
12 March 2025
Excellent service.
Excellent service.. Staff very professional and helpful 10 out of 10,...
12 March 2025
Expected better
Delivery was prompt but packaging pretty battered. Thrown over the gate by the DHL driver. Guitar had received nothing close to a set up which I'd expect from a seller like Amazon but not from a music shop. After tuning it was utterly unplayable. Luckily, I could adjust the truss rod and set the action/intonation but if it had been bought by a new player they may have reallt struggled with it and given up. Disappointed with the service.
10 March 2025
Reply from GAK Music Emporium
I'm so sorry to hear about this, Marc! I've passed this feedback over to our DHL account manager. I know couriers tend to be in a hurry, but there is zero excuse for lobbing parcels over gates. I'm sorry the bass didn't play very well out of the box! I'll drop you a quick email now just to follow up on this. Apologies for the hassle!
Kind regards,
Dan
GAK.co.uk
five star experience
delivered on time, guitar is stunning, with case and packaging to give maximum protection.
Buying process online was quick and easy.
All round five star experience.
10 March 2025
Very fast delivery.
10 March 2025
fantastic guitar and really well…
fantastic guitar and really well packed, Always kept updated with the delivery time and date. Will use them again with no hesitation.
12 March 2025
Kept me informed all the way through…
Kept me informed all the way through from order to delivery
10 March 2025
The strings were delivered on time excellent strings for a excellent bass player 🎶🎵🤣
The strings were delivered on time
12 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.