We had been looking for a while at ladder shelves and decided that, although they were a bit more expensive, the Futon Company had the ones that appealed most. We were not disappointed! Apart from o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Upon moving into our new house, we were slightly taken aback by how pricey reasonably good quality furniture can be nowadays. We went to Norwich one day and stumbled upon the little Futon store —... See more
Company replied
Having already bought a Futon sofa bed for our 'Chillroom' which doubles up for visitors. We attempted to move our old sofa into our recently bought bungalow, unfortunately the old sofa wouldn't pass... See more
Company replied
Delivery was quick and the product was well packed. Took about an hour to assemble (by two elderly people) and all the fittings are very good quality. The unit itself is a great space saving piece of... See more
Company details
Written by the company
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Contact info
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, United Kingdom
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Stool - really poor quality
Ordered a stool, arrived on time but really poor quality. The wood was rough in places, generally wasn't finished well and we had to pay to return it for a refund!
29 July 2026
Reply from Futon Company
Dear Julie,
Thank you for sharing your review. Please accept our sincerest apologies for the miscommunication. We will be sure your return is handled as expected.
Kind regards,
Prisca
Clear precise details about items to…
Clear precise details about items to purchase and easy to navigate website.
29 July 2026
Reply from Futon Company
Thank you for taking the time to leave us a great review.
Kind regards,
Prisca
Nice stuff, nice people and service!
29 July 2026
Reply from Futon Company
Thank you Sil for your 5 star review.
All the best,
Prisca
Excellent customer service we left the…
Excellent customer service we left the store
very satisfied and will visit again soon.
And Olly was exceptionally helpful and friendly
28 July 2026
Reply from Futon Company
Dear Chrisanthi,
Your kind words have left a smile on our faces - we look forward to assisting you in the near future.
Kind regards,
Prisca
I am very satisfied with the nest of…
I am very satisfied with the nest of tables I purchased in Norwich and surprised and pleased at the low cost for delivery to South Wales.
This is not the first purchased from The Futon Company I've made I can recommend this company and it's merchandise whole heartedly.
28 July 2026
Reply from Futon Company
Hey Brian,
We appreciate your continued support and hope the Nest of Tables look great.
Kind regards,
Prisca
Great products and fast delivery
Great products and fast delivery. One of the only providers of tatami mats in the UK, and they are good quality.
29 January 2026
Reply from Futon Company
Thank you Samuel for your great review.
Kind regards,
Prisca
Ordered by phone in store and it…
Ordered by phone in store and it couldnt have been simpler , quick and seamless delivery , excellent quality product and great aftersales care
27 July 2026
Reply from Futon Company
Thank you Terry for sharing your Futon Company shopping experience!
All the best,
Prisca
Bamboo shoe tower with mirror.
Very helpful member of staff in Bristol store when I went to see item of interest (bamboo shoe tower with mirror)..they ordered product for collection from another store (Solihull) where they were similarly helpful when I went to get it.
Now assembled and in use and am pleased with look, function & quality.
20 July 2026
Reply from Futon Company
Dear Mr C,
We are pleased the store staff were able to make your shopping experience better. Hope the Suratto Shoe Tower looks great.
Kind regards,
Prisca
Reply from Futon Company
Hey Jo,
Glad the Sauterne Snooze Day Bed caught your eye.
Kind regards,
Prisca
Amazing purchase
From choosing the product to delivering the product was a great experience. 2 staff in their store (Tottenham Court Road branch) was really helpful and amazing. Thanks so much!!
20 July 2026
Reply from Futon Company
Hi Mikaela,
Many thanks for sharing your brilliant shopping experience. We hope the Mirage Bed Frame + side table look fab.
Kind regards,
Prisca
Great plant stand
I've used this piece as a plant stand in my bathroom. It looks great and was easy to assemble. I've bought a number of items from the Futon Company and always been pleased with them.
24 July 2026
Reply from Futon Company
Dear Diana,
Many thanks for sharing your kind words with us.
Kind regards,
Prisca
Very pleasant shopping experience.
Very pleasant shopping experience.
Lovely products and very good quality.
Very useful discounts now and again.
Staff are friendly and helpful.
19 July 2026
Reply from Futon Company
We are pleased all went well - thank you for shopping with us and taking the time to leave us a great 5 star review.
Best wishes,
Prisca
Stick to IKEA
Very disappointed with the quality of the two items we bought. One had wood effect paper on the legs to make it 'appear' to be wood, bolts that wouldn't screw into the wood (plywood) and all parts were different shades. The other item was marginly better but wouldn't have paid more than £10 for either. Customer Services weren't helpful either when they eventually replied! Everything looks nice in the shop/brochure but in reality IKEA furniture is much much better quality. Won't be buying from again.
19 July 2026
Reply from Futon Company
Dear Customer,
Thank you for your feedback. We are sorry to learn this - our Customer Service Team reached out however we have not yet heard back from you. We would like to opportunity to resolve this.
We look forward to hearing from you soon.
Best wishes,
Prisca
wonderful bed
wonderful bed! I was able to purchase at the sale as they offered to hold it in storage until our moving date.That was very helpful!
26 July 2026
Reply from Futon Company
We are pleased all went well - thank you for shopping with us and taking the time to leave us a great 5 star review.
Best wishes,
Prisca
Reply from Futon Company
We are pleased all went well - thank you for shopping with us and taking the time to leave us a great 5 star review.
Best wishes,
Prisca
Useful desk
Arrived on time. Went together with ease. Pleased with the attractive result. It is not cumbersome.
1 August 2026
Reply from Futon Company
We are pleased all went well - thank you for shopping with us and taking the time to leave us a great 5 star review.
Best wishes,
Prisca
Poor customer service
The order was not delivered with the complete set of dowels. I phoned the main 0345 number and was misled and sent to a branch to collect dowels; when I arrived that they were not available. For the sake of refunding me for a few dowels they were more focussed on who gave me the incorrect instructions on their 0345. The customer service was shockingly poor with little thought for the customer experience which could have been easily resolved.
Hence, I had to order dowels from Amazon, which I informed them of and requested a refund. Again no response was provided. I will not be buying from this organisation again
24 July 2026
Unprompted review
Reply from Futon Company
Dear Mrs Mahmood,
We sincerely apologise for any confusion caused. Please contact us directly via help@futoncompany.co.uk to ensure this is resolve expeditiously.
Best wishes,
Prisca
Everything was easy from ordering to…
Everything was easy from ordering to communication about delivery, delivery arrived as advised was helpful and efficient, box beds are fab
17 July 2026
Reply from Futon Company
We are pleased all went well - thank you for shopping with us and taking the time to leave us a great 5 star review.
Best wishes,
Prisca
Well made and unique pieces
Well made and unique pieces. It's great to see that the quality of old is still there.
Delivered on time and we'll packaged.
24 July 2026
Reply from Futon Company
Dear Vix,
Your feedback is much appreciated - glad you love the products in our range.
Kind regards,
Prisca
Reply from Futon Company
Thank you Michael for taking the time to leave us a fantastic review.
Kind regards,
Prisca
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