Furniture Village - Worcester Reviews 

Charlie Norman was very knowledgeable & likeable explaining the different mattresses so we could understand our options. I would suggest he is a huge asset to the business not pushing the sale at any stage creating a very relaxing atmosphere.

As a consumer, who phoned before, to say that I was coming to the Worcester Store, my experience, was nothing short of superb.
And I mean, superb.
I was met by James, the most helpful, honest, and openly transparent, member of the sales team.
Who showed a complete understanding with my situation, and guided me through all the GPlan options, with a human flare for care, rather than the 'quick buck' sale style.
James, you are a True Star, and a huge credit to Furniture Village.
So, I thank you very much.
And I left a thoroughly satisfied consumer.
Thank you.

We were pleased with the choice and quality of the product. The service from point of order to the final delivery was as expected.

Giorgia made choosing our sofas a delight. So helpful and knowledgeable about fabrics and the type of sofa best suited to our home and needs. Thank you

James made our experience really great he knew what he was talking about.

Great showroom first class service from ricardo well done

Have been looking for a lounge suite for some months and have visited several well known stores. JH was friendly, articulate and patient. He took his time and was not pushy at all. The most important thing for me is that he stayed with me and did not point to a row of lounge suites and say they are over there, call me if you need me. JH made suggestions as to what could be done to get the measurements I require and was also most helpful about the colours rushing off to see if he could find a peach cushion that I hoped to match with the baby blue I had chosen.
It was a very pleasant shopping experience, very relaxed and we had time to chat.
A lounge suite from a shop is a first for me and I am very pleased I went to Furniture Village. I have what I wanted and received the best customer service I have had in a shop for years. Thank you very, very much.

Giorgia was so helpful, cheerful and efficient. She showed a lot of patience whilst we were trying to make up our minds when deciding what to purchase .
She shared a lot of helpful experienced advice , it was a pleasure to have such knowledgeable information given by a friendly assistant.

Sale staff could answer any questions and put our minds at rest. Happy to use again

Furniture village Worcester made the whole experience of buying a new sofa easy with there Friendly, knowledgeable and helpful service. 5 stars to sales consultant Rob Jones.

We had a great shopping experience Emma was more than helpful and very knowledgeable. She competently placed our order and explained every step of the process to us. Thank you Emma

I would like to mention that I received excellent service from Furniture Village. The staff was very professional and attended to my needs very well. I would especially like to mention Natalie and Ricardo Barbosa.

The place is so accessible and it is spacious for those who uses disability gadgets and also for those struggling to walk longer , the staffs are all helpful and the processing is so organised and swiftly taking everything into consideration…all in all it’s great shopping for me which is always a no nonsense shopper .. all in all, everything runs smoothly .. hope the delivery services will be the same swiftness as today as I live with assisted oxygen and living with a physically disabled husband , we neede help all throughout the process of installing the item and discarding all the rubbish that goes with the furniture.. my appreciation to the entire team is very much acknowledged thank you..🥰

Giorgia was really helpful when choosing our new dining table. Everything was fully explained and we were very happy with our experience

Charlie was professional, knowledgeable and very patient. We did not feel pressurised.
A very good experience with a huge range of sofas to choose from.

Advisor was very good. Knew her stuff but not pushy.

We liked the layout of the store.
Good selection of stock at different price points.
We were shopping for a mattress and James, who served us, was excellent. He had good interpersonal skills and was knowledgeable.

Great range on show to suit all styles, very knowledgeable, helpful and friendly staff

Emma was excellent. Great sales consultant
Very helpful . No pressure sales which I admire.

Kush listened, noted & acted upon the information I supplied.
If the process of replacing the damaged goods is as efficient & productive as dealing with Kush & Ollie ( at the Worcester Branch), then it will go someway to repairing the bad experience & lack of communication I have experienced with my shopping experience at Furniture Village.