Alex is very knowledgeable, polite, friendly and unobtrusive which makes me feel comfortable as I don’t like to be followed by sales people Alex was spot on 👏🏻👏🏻 Great product at a great price... See more
Location
Switch locationLakeside Retail Park, Weston Avenue, RM20 3ZA Thurrock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience in Furniture Village shop in Thurrock was quite amazing. Paula, approached us with a big smile on her face and asked if she could help us. We then told her that we wanted to buy a mattr... See more
Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the t... See more
We had a great customer service at Furniture Village in Thurrock, kindly assisted by Tan. We only went to buy sofas but ended up replacing our old dining table chairs matching sideboard. Tan calmly ex... See more
Company details
Contact info
Lakeside Retail Park, Weston Avenue, RM20 3ZA, Thurrock, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful service in store
Very helpful service in store. Delicious cookies too! Good communication re delivery and polite helpful delivery men
22 July 2026
Ali Mohammed is the most wonderful…
Ali Mohammed is the most wonderful sales man nothing was too much trouble and I wanted another Sofa piece which I now know was the Kenzo. Thank you so much we will be back for other furniture
22 July 2026
Very friendly and helpful staff
This review is on the shopping experience. Very helpful and friendly staff. Gave us plenty of time to look around but were always available to answer questions. Mohammed was very helpful and dealt with us professionally, and we have ordered a sofa and 2 chairs. We are returning customers as they were so good when we bought 8 dining room chairs. Recommend Furniture Village!
21 July 2026
Unprompted review
Jon was a great help selecting the sofa…
Jon was a great help selecting the sofa that met all our requirements
20 July 2026
Unprompted review
Great Service
19 July 2026
Unprompted review
The staff customer ethos was very good…
The staff customer ethos was very good and helpful. Thanks
18 July 2026
Tan advised us very professionally
Tan advised us very professionally, made sure he understood my needs and thanks again for a lovely visit. Looking forward to get my new bed
18 July 2026
Unprompted review
Tan was really helpful today
Tan was really helpful today. He entertained our 20 month old and kept him occupied with cookies! He helped when we needed but was not pushy!
18 July 2026
Unprompted review
Laura was lovely and helpful not at all…
Laura was lovely and helpful not at all pushy a good shopping experience
18 July 2026
Tan was friendly
Tan was friendly, helpful and knowledgeable and not pushy for a sale which we appreciated. Thanks Tan!
18 July 2026
Unprompted review
Excellent friendly service and Mohammad…
Excellent friendly service and Mohammad found us exactly what we were looking for and gave us good advice.
14 July 2026
Unprompted review
The sales man Muhammad was very helpful…
The sales man Muhammad was very helpful giving us options as the particular table & chairs i liked was not on display very good service thank you
13 July 2026
Unprompted review
Excellent
Served by Tan at Thurrock, excellent customer service and explained the whole process really well. Happy with everything and looking forward to our furniture.
13 July 2026
Unprompted review
Alex went above and beyond to help us…
Alex went above and beyond to help us with finding what we was looking for
12 July 2026
We have just ordered our table and…
We have just ordered our table and chairs today with Tan. Tan has great customer service and always makes us feel welcome. We ordered our TV unit with him a while ago and he always provides excellent customer service. Thank you so much Tan!
12 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.