Furniture Village - RFC North East Reviews 

3,679
•
TrustScore 5 out of 5

4.9

Unit 1 Princes Park, Princes Way, NE11 0NF Gateshead, US

•

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely brilliant service from Steve and Kev delivering my new bed from Furniture Village. They were both really friendly, polite and professional from start to finish. They took gre... See more

Rated 5 out of 5 stars

Good service for dining room chairs from the York store. Waited 8 weeks for delivery. Delivery drivers Dan and Shaun arrived on time. Was very professional, asked if they needed to put over shoes on... See more

Rated 5 out of 5 stars

The staff were very helpful when purchasing my furniture. The delivery team were great (Dan). They built my furniture for me without any problems. I have since noticed a mark on my sideboard which I h... See more

Rated 4 out of 5 stars

Delivery service was very good. Kept informed throughout. Delivery guys (Kev&Steve) were great, very polite. Only one minor drawback - we contacted Furniture Village soon after purchasing our sofa to... See more


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  • Unit 1 Princes Park, Princes Way, NE11 0NF, Gateshead, United States

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,679)

61,523 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient

Delivery was on time, very efficient. Bedsettee taken upstairs and unpacked and assembled. Great service

1 October 2026
Unprompted review
Rated 5 out of 5 stars

The staff were very helpful when…

The staff were very helpful when purchasing my furniture. The delivery team were great (Dan). They built my furniture for me without any problems. I have since noticed a mark on my sideboard which I have complained about. It has taken a couple of weeks to sort but a replacement has been ordered

25 September 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

Furniture village was excellent throughout this experience shopping with them, could not fault anything, we'll differently be shopping there again if i need anything, also I well be recommending them to everyone.
The delivery went well, two great lads they have in Kev and steve they are a assist to the company, outstanding

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Just had delivery this morning and what…

Just had delivery this morning and what excellent guys they were Andy & Paul very cheerful and happy which can be unusual the way some customers can be as worked I. Retail all my working life. But they’re a credit to your company as is the lass at the delivery centre as well in Durham. Just before delivery this morning I thought I should have ordered the five year warranty when u ordered online as haven’t been in a store it was all done online. Anyway again she was excellent nothing a problem yes I can sort that out for you she clearly knew who I was from my mobile number in your system so she said that’s all sorted the documents will be sent to me and the cleaning kit will be posted. So the entire process has been fantastic. I guess you must have excellent in house training as every single person I spoke to were the same very happy and cheerful and nothing a problem at all. So well done Furniture World as Arnie said I be back as people buy people and as long as you have the right product at the right price it’s a no brainer. The wife’s away and after seeing the chairs against the old table I have a feeling we might be ordering a table to go with the six chairs from you. My fault trying to save money lol. But 10 out of 10 for everyone.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Good service for dining room chairs

Good service for dining room chairs from the York store. Waited 8 weeks for delivery. Delivery drivers Dan and Shaun arrived on time. Was very professional, asked if they needed to put over shoes on which I said yes as we had new carpet down. They assembled the chairs and took all the rubbish away.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kev and Steve provided a friendly and professional service when they delivered our sofa. Took care and took their shoes off without being asked which pleased my wife very much.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Overall good experience

Easy to order. Great communication re delivery and friendly professional service from Kev and Steve. Products as expected.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Dan and Shaun delivered my furniture…

Dan and Shaun delivered my furniture exactly on time. Both were very friendly and very quick. Even asked if they should remove their shoes. Items were put exactly where I wanted. The furniture arrived securely covered up. Thank you Furniture Village, and a thank you to Rosie at the Metro Centre who served me and was very helpful and patient

29 September 2026
Unprompted review

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