Furniture Village - Leicester Reviews 

3,313
TrustScore 5 out of 5

4.8

Fosse Park South, LE19 1UT Leicester, England, GB


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Rated 5 out of 5 stars

We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into m... See more

Rated 5 out of 5 stars

Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too.... See more

Rated 5 out of 5 stars

Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my... See more

Rated 5 out of 5 stars

We had a very good experience purchasing a sofa and other furniture from the Leicester branch. We have been looking to replace our sofa for quite a while and have visited quite a few stores. We were... See more


Company details


Contact info

  • Fosse Park South, LE19 1UT, Leicester, England, United Kingdom

  • 0116 497 2120

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,313)

64,898 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and Clear

Easy, clear and thorough explanation of the process. Was served by Sales Consultant Manish. Would recommend 👍

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my next furniture purchase. Thank you and well done, 5 stars easily awarded.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

We have just bought an absolutely…

We have just bought an absolutely beautiful dining table from Furniture Village, and we couldn’t be happier with both the table and the experience we had in store.

A special thank you to Shak, who was fantastic from start to finish. He took the time to really listen to what we were looking for, talked us through the different options without ever making us feel pressured, and helped us think about all the important details that you don’t necessarily consider when you first fall in love with a piece of furniture.

What could have simply been a shopping trip became a genuinely enjoyable and memorable experience. Shak was knowledgeable, patient, approachable and clearly cared about helping us make the right choice rather than simply making a sale.

The table is going to be such an incredible addition to our new home, and we are already imagining it filled with family and friends when we host Christmas this year. It feels like so much more than just a piece of furniture. It’s going to be at the heart of our home and part of many memories to come.

Thank you, Shak, for making the whole experience so special. Furniture Village should be very proud to have someone like you representing them.

12 September 2026
Rated 5 out of 5 stars

Great customer service from Ash

Great customer service from Ash, in no way pushy, extremely helpful, gave some good advice and tips. Would definitely visit again for any future furniture needs.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience at Furniture Village

We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into making any decisions. Shak helped us to choose suitable sofas that suited our budget and gave us lots of options on features - we also choose beds, which again Shak took time to explain our options with bed frames, mattresses and headboards. Overall, it was a really pleasant experience and we look forward to having the furniture delivered!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Sofa shopping

Mo was advising us and was very knowledgeable and friendly. He listened to what we were looking after and was very helpful .

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Shak at the…

Great customer service from Shak at the furniture village in Leicester. He was very friendly and helpful without being pushy so we completed our order with him and will be returning for any future purchases with him. Thank you Shak!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

We found that there was a wide variety of sofas and chairs to select from at competitive prices.
We were also grateful for Mo’s help in answering our various questions before making a final decision for what was a significant financial and medium to long commitment.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Shak for his exceptional…

Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too. Once again, he went above and beyond and provided excellent customer service. We still have a whole new home to refurbish so will definitely be back to visit Shak as we make progress on the big purchases for our home. Thank you!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

A great shopping experience

We had a very good experience purchasing a sofa and other furniture from the Leicester branch. We have been looking to replace our sofa for quite a while and have visited quite a few stores. We were impressed that we were left to browse, but there was someone around once we needed help. Mo was very approachable, knowledgable and friendly, offering us a drink on both of our visits. He processed our order efficiently once we had decided on all the options available.
We look forward to receiving our new furniture in due course.

6 September 2026
Unprompted review

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