Furniture Village - Ipswich Reviews 

Excellent customer service, no pressure just lots of very useful information.
We were lucky to be served by Keith Shepherd as he had a wealth of knowledge about the range we selected. Keith explained about the ordering process, manufacture & delivery. Exceeded our expectations and we would highly recommend furniture Village!

We had two really nice men delivered our suite

Alan Townsend was our sales assistant, he was extremely helpful, helped us fully explore our options, explained all the t and cs, demonstrated the sofa bed to us, showed us the colour swatches, explained how the Care Plan worked, even the other assistants came over for a chat, and made our experience at Furniture Village a delightful one! Thank you, cannot wait to see our sofa bed!

We would just like to say a big thank you to Rachael at the Ipswich branch for helping us to choose a new settee .chair and footstool. She was very helpful with the items that we wanted and gave us a fantastic service.it was a pleasure to meet her .we will definitely use this store again

We were mattress shopping - a dreaded job! Always overwhelming. But not this time. Our Sales Consultant (Rachael Burrows) encouraged us to try all options to see what suited us, whilst enjoying a Capuccino!

She was so knowledgable and helped us whittle down the selection until we were left with two options to decide between.

She was so patient when we needed to go away to have a think.

Once our decision was made we returned to store and she very efficiently placed our order.

An excellent, friendly service from start to finish - thank you Rachael!

The friendliness and patience of the staff

The member of staff who served me was polite and helpful. He was knowledgeable about the product and easy to talk to.

Keith was informative and helpful, he made the whole process flow smoothly. I will definitely shop here again with service that superb!

We bought a sofa bed from Keith Shepherd at the Ipswich branch. He was very knowledgeable and extremely helpful, taking his time to make sure the purchase suited our needs. We ended up with a great deal that will be delivered very soon. We will be back to see him again!

I have visited many furniture showrooms, but I have found that furniture village is the best in uk. I visited the showroom in ipswich, and the staff there is a remarkable and very accommodating. I highly recommend them.

Chris Hunt was very helpful, made the whole experience really good.

I contacted Furniture Village Sales and Aftercare team needing support for a seating issue on a sofa I had purchased back in 2022. To be honest I wasn't expecting a great deal but I was pleasantly surprised by the positive and sympathetic responses shown equally by Keith Shepherd and Amber . I now await a visit from their Furniture repairs team to view and discuss . Well done Furniture Village ...a great company with huge consumer appeal and a name to be trusted in my book ....Bravo.

Great customer service at Ipswich, our salesperson Shane was very polite and a great help in choosing our new sofa. Ensured we left happy with our purchase and answered any questions that we had, would definitely recommend.

Very knowledgeable about product

Listened to my needs, gave good advice regarding power to sofa.

Not at all pushy, very pleasant to deal with.

Great experience with Chris
I’ve been in a few times trying to decide.
Always very helpful and honest.
Took my hubby in today and finally purchased our table.
Thank you Chris for all your help 😊

Lovely friendly helpful staff a great experience

Chris Hunt! He was amazing. We bought a table and chairs from him back in April and went back to furniture village simply because we really liked his approach and feels trustworthy and knowledgable. This time round we bought a bed.

Staff were helpful

Rachel Burrows was so patient with us as we kept changing our minds! She was very helpful and honest. Great experience, thank you

Abu listened well, was very polite and reassured me the subject of my call was being dealt with promptly and efficiently. He was very kind and professional