Furniture Village - Ipswich Reviews 

I contacted Furniture Village sales and Aftercare team needing support for a seating issue on a sofa I had purchased back in 2022. To be honest I wasn't expecting a great deal but I was pleasantly surprised by the positive and sympathetic responses . I now await a visit from their Furniture repairs team to view and discuss . Well done Furniture Village ...a great company with huge consumer appeal and a name to be trusted in my book ....Bravo.

Great customer service at Ipswich, our salesperson Shane was very polite and a great help in choosing our new sofa. Ensured we left happy with our purchase and answered any questions that we had, would definitely recommend.

Very knowledgeable about product

Listened to my needs, gave good advice regarding power to sofa.

Not at all pushy, very pleasant to deal with.

Great experience with Chris
I’ve been in a few times trying to decide.
Always very helpful and honest.
Took my hubby in today and finally purchased our table.
Thank you Chris for all your help 😊

Lovely friendly helpful staff a great experience

Chris Hunt! He was amazing. We bought a table and chairs from him back in April and went back to furniture village simply because we really liked his approach and feels trustworthy and knowledgable. This time round we bought a bed.

Staff were helpful

Rachel Burrows was so patient with us as we kept changing our minds! She was very helpful and honest. Great experience, thank you

Abu listened well, was very polite and reassured me the subject of my call was being dealt with promptly and efficiently. He was very kind and professional

Customer aftersales service is terible, It took several weeks and multiple phone calls to arrange for the exchange of a faulty chair, when the replacement finally arrived it was worse than the original and I had to go through the same process again, when the next replacement finally arrived it was not the same and I discovered that the manufacturer had been changed, by this time I had had enough of Furniture Village staff incompetence so returned the whole set of 6 dining chairs for a refund which I eventually recieved after much more effort on my part. I have not got the time or inclanation to write the whole sorry story but I can say without doubt that I will not be shopping with them again.

The service at your shop was exceptional, we already knew what we wanted to purchase, member of staff was very welcoming, very professional. Couldn't be more happier to shop at your store, and you have a wonderful choice of furniture. Many thanks

Good knowledge of product very helpful helped us find just what we were looking for

This has to be the easiest sofa buying experience I've ever had. Special thanks to Rachael who was very knowledgeable and explained everything to us clearly. Can't fault the experience and would recommend.

Chris provided exceptional service throughout, never trying to sell but giving input at the right times.

First time visiting your lovely shop
Had a really lovely experience Keith the sales man explained everything to us and we brought a dinning table and chairs
We will definitely be back
Left feeling very happy
Dee Thomson

Rachel was very helpful and considerate of my additional disability difficulties and so were other staff. Looking forward to receiving my new couch.

We were helped by Chris who was very knowledgeable and helpful. He did not pressure us one bit. Genuinely lovely, helpful and professional man. A refreshingly positive experience. We came away extremely happy with our purchase.

Very good sales manager who answered all questions well and had a neighbourly approach

The store was clean and comfortable when we walked in.
There was plenty of choice on display for us to look at to help us decide what was and wasn't right for us.
We were asked by Chris if we needed any help and when we were ready to sit down and order her was very helpful, professional and friendly to speak to.