Allowing you to browse without any hassle but being on call for any assistance you might require . The staff are very friendly and helpful not too pushy but rather helpful listening to your questions... See more
Location
Switch locationWill Adams Way, ME8 6BY Gillingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly welcome when entering the store. Good knowledge of stock as took us to the item looking for. Offered tea and cookie while we were looking at sofa. Good manner with us as we talked through... See more
Today I was met and served by a gentleman called Tim. Tim was interested in what I was looking for and explained where I could find the different options. I was quite indecisive but Tim took his time... See more
Darhys Nugent at furniture village gillingham store was unbelievably friendly and helped us to make the choices in regard to our sofas and dining set. He went above and beyond, even carrying different... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery men were awful
The delivery men were awful. The one that did most of the assembly of the table has scratched the metal legs of the table with an Allen key. All he was oncerned with was my wife and I leaving him a five star review as if he received a certain number he would get a day off work ! He almost bullied my wife and I into scanning his business card q r code there and then and pressing the five stars, we didn't do it. Then when the delivery men left we found a large number of discarded cable ties from packaging nd at least 10 Allen keys from assembly just dumped on the driveway. Not impressed with th service and probable won't shop with Furniture Village again
Paul who just sold us a 2 seater…
Paul who just sold us a 2 seater electric recliner and chair was absolutely reassuring and very helpful on information we asked definately shop there again
The experience was really nice as I was great.
The experience on Gillingham (Darhys Nvyat – Sales Consultant) was really nice as I was served quickly and profesional.I did not wait too long.
The Staff were very helpful
The Staff were very helpful. They showed all options for our new Sofa. The purchase was quick and easy and the delivery was ahead of schedule. Probably the most comfortable and practical sofa and recliner i have ever sat on. Thanks you Furniture Village.
Didn’t feel pressured
Didn’t feel pressured. Was left to look round the store but help was there when I needed it. Support was provided by friendly and knowledgeable staff member Darhys.
Clive (Hollis) made our purchase…
Clive (Hollis) made our purchase experience really easy at the Gillingham store yesterday. He gave us good advice and suggestions. Really helpful, he never put us under pressure and we felt he understood our needs. It was a pleasure to deal with him.
Great service by Tom Rich at…
Great service by Tom Rich at Gillingham. Thanks you for all your help.
Clive was exceptionally helpful…
Clive was exceptionally helpful friendly and professional. Went above and beyond to help me get the perfect sofa for my available space.
Thank you would recommend Furniture Village for quality and affordable prices.
Salespeople were both efficient and…
Salespeople were both efficient and helpful. Good selection of products
I’m a returning customer and we were…
I’m a returning customer and we were very looked after by Gino at Gillingham. Didn’t quite get the deal we wanted because the store Manger said no! I would like to see Furniture Village reward its returning loyal customers a bit more. That would mean a lot to me as a customer with a sales background.
Helpful staff who don’t pressurise customers
Darhys gave help when needed without pushing for a sale. Gave the best deal available at the time.
The lady I spoke to asana was a great…
The lady I spoke to asana was a great help she sorted things out for me and very polite I would definitely recommend her to help with any issues
Quick and excellent service as always
Quick and excellent service as always
Alif was very helpful when making our purchase no complaints at all.
Very good service
Very good service, everything was explained bout care of the sofa.
Darhys was amazing
Darhys was amazing, he helped me and my partner to decide which sofa was best for us. Talking us through which fabric would be best, the current offers available and gave us all the information needed when purchasing our sofa. Thank you!
Thanks to Clive Hollis for assisting…
Thanks to Clive Hollis for assisting and helping me purchase the 2 x 2 leather power recliner sofas and storage footstool! With his years of he experience he explained everything I needed to know and with the £50 off for every £500 spent gave me £300 discount! This made me happy to know I could then afford to take out the insurance protection which included accidental damage cover ! Now looking forward to have them delivered
Clive is the man!!
Clive served my wife and I in the Gillingham branch and he helped us get our first sofa. He was kind and patient with us and didn't rush or pressure us into anything.
We are very happy with our purchase and very grateful for all the help Clive gave us ☺️
Darhys was great he’s couldn’t do…
Darhys was great he’s couldn’t do enough for us we got a settee in a different style and colour Furniture Village informed us a week before delivery and a text the day before times of delivery Cliff and Gaz delivered them and were friendly and professional Good experience all the way
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







