Furniture Village - Gillingham Reviews 

2,671
•
TrustScore 4.5 out of 5

4.7

Will Adams Way, ME8 6BY Gillingham, GB

•

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Rated 5 out of 5 stars

Allowing you to browse without any hassle but being on call for any assistance you might require . The staff are very friendly and helpful not too pushy but rather helpful listening to your questions... See more

Rated 5 out of 5 stars

Friendly welcome when entering the store. Good knowledge of stock as took us to the item looking for. Offered tea and cookie while we were looking at sofa. Good manner with us as we talked through... See more

Rated 5 out of 5 stars

Today I was met and served by a gentleman called Tim. Tim was interested in what I was looking for and explained where I could find the different options. I was quite indecisive but Tim took his time... See more

Rated 5 out of 5 stars

Darhys Nugent at furniture village gillingham store was unbelievably friendly and helped us to make the choices in regard to our sofas and dining set. He went above and beyond, even carrying different... See more


Company details


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  • Will Adams Way, ME8 6BY, Gillingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,671)

64,346 reviews in the last 12 months

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Rated 3 out of 5 stars

The delivery men were awful

The delivery men were awful. The one that did most of the assembly of the table has scratched the metal legs of the table with an Allen key. All he was oncerned with was my wife and I leaving him a five star review as if he received a certain number he would get a day off work ! He almost bullied my wife and I into scanning his business card q r code there and then and pressing the five stars, we didn't do it. Then when the delivery men left we found a large number of discarded cable ties from packaging nd at least 10 Allen keys from assembly just dumped on the driveway. Not impressed with th service and probable won't shop with Furniture Village again

24 September 2026
Unprompted review
Rated 5 out of 5 stars

The Staff were very helpful

The Staff were very helpful. They showed all options for our new Sofa. The purchase was quick and easy and the delivery was ahead of schedule. Probably the most comfortable and practical sofa and recliner i have ever sat on. Thanks you Furniture Village.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t feel pressured

Didn’t feel pressured. Was left to look round the store but help was there when I needed it. Support was provided by friendly and knowledgeable staff member Darhys.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Clive (Hollis) made our purchase…

Clive (Hollis) made our purchase experience really easy at the Gillingham store yesterday. He gave us good advice and suggestions. Really helpful, he never put us under pressure and we felt he understood our needs. It was a pleasure to deal with him.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Clive was exceptionally helpful…

Clive was exceptionally helpful friendly and professional. Went above and beyond to help me get the perfect sofa for my available space.
Thank you would recommend Furniture Village for quality and affordable prices.

4 October 2026
Rated 5 out of 5 stars

I’m a returning customer and we were…

I’m a returning customer and we were very looked after by Gino at Gillingham. Didn’t quite get the deal we wanted because the store Manger said no! I would like to see Furniture Village reward its returning loyal customers a bit more. That would mean a lot to me as a customer with a sales background.

3 October 2026
Rated 5 out of 5 stars

Darhys was amazing

Darhys was amazing, he helped me and my partner to decide which sofa was best for us. Talking us through which fabric would be best, the current offers available and gave us all the information needed when purchasing our sofa. Thank you!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Clive Hollis for assisting…

Thanks to Clive Hollis for assisting and helping me purchase the 2 x 2 leather power recliner sofas and storage footstool! With his years of he experience he explained everything I needed to know and with the £50 off for every £500 spent gave me £300 discount! This made me happy to know I could then afford to take out the insurance protection which included accidental damage cover ! Now looking forward to have them delivered

27 September 2026
Rated 5 out of 5 stars

Clive is the man!!

Clive served my wife and I in the Gillingham branch and he helped us get our first sofa. He was kind and patient with us and didn't rush or pressure us into anything.

We are very happy with our purchase and very grateful for all the help Clive gave us ☺️

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Darhys was great he’s couldn’t do…

Darhys was great he’s couldn’t do enough for us we got a settee in a different style and colour Furniture Village informed us a week before delivery and a text the day before times of delivery Cliff and Gaz delivered them and were friendly and professional Good experience all the way

25 September 2026
Unprompted review

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