Furniture Village - Abingdon Reviews 

1,080
•
TrustScore 5 out of 5

4.8

Fairacres 41, OX14 1TP Abingdon, Oxfordshire, GB

•

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Rated 5 out of 5 stars

Furniture well displayed, with room to move around, as I'm disabled with a stick. I browsed without being pressured by sales staff, and when I eventually needed information, the salesman (George?) had... See more

Rated 5 out of 5 stars

The staff were not pushy in any way and gave us time to browse, but when we wanted advice and information they were knowledgeable. Philip was especially good, and unfortunately I can’t remember the ma... See more

Rated 5 out of 5 stars

This to compliment the service we received from Philip your salesman he is the most charming and humorous person we have met the attention we received was superb keep him your employ as long as you ca... See more

Rated 5 out of 5 stars

Phillip has been absolutely amazing throughout our time at Furniture Village, not only funny but professional, kind and caring too. I look Forward to going back there soon .


Company details


Contact info

  • Fairacres 41, OX14 1TP, Abingdon, Oxfordshire, United Kingdom

  • 0800 804 8879

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,080)

62,404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Philip was polite

Philip was polite, friendly, knowledgeable and spent the time to answer all my questions clearly. A pleasure to do business with him.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, from the point of choosing to delivery and installation. From the things to improve - a bit more advanced communication close to delivery time would be great.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

So friendly

So friendly. Didn't push sale,gave us plenty of time to choose.Nice atmosphere, staff all seemed happy and friendly.
Gave good information about products we wanted.Lovely coffee and cookie helped

19 July 2026
Unprompted review
Rated 4 out of 5 stars

Not too good to start with

Not too good to start with. Salesperson didn't have a clue! Spoke with the sales manager (Simon i think) who was extremely helpful and accomodating. Also the salesperson who went through our order, payment, delivery etc was most helpful and polite! Have been buying from there since the store opened.

14 July 2026
Rated 5 out of 5 stars

I visited furniture village 2 days back…

I visited furniture village 2 days back and was really impressed. The staff was really professional, they let me see all the stuff freely, didn't pushed me to buy, but I bought a sofa, its looking really great in our house and its quality is also impressive

12 July 2026
Unprompted review
Rated 5 out of 5 stars

The sales executive that I dealt with…

The sales executive that I dealt with at the Abingdon branch was excellent, very friendly and helpful. I would give him 10 out of 10 for customer services. I can't comment on delivery yet as I have ordered bespoke furniture. I would rate my experience so far as excellent and would consider further purchase from this store.

13 July 2026
Rated 1 out of 5 stars

Monza Chair Vintage grey (dining chairs)

We purchased a 6 seater dining table and chairs ,chairs are Monza chairs vintage grey, it was over 4 years ago but paid over £2000 for it. The chairs are completely worn on every corner of back of chairs. Bearing in mind we have only 2 people living in our home and the chairs are hardly used, I believe this fabric to be totally inferior. I telephoned customer service today to be told frames of Chairs have a 20 year guarantee but fabric only 2 years. I would have expected any purchase from your company to last more than 4 years.

12 July 2026
Unprompted review
Furniture Village - Abingdon logo

Reply from Furniture Village - Abingdon

Good Afternoon, I am truly sorry to hear about the issues you've experienced with the fabric on your dining chairs and your disappointment with their longevity. I understand your frustration, especially given the limited use and the price paid. Please send a copy of your review, order number, full name, and billing address to myexperience@furniturevillage.co.uk so we can investigate this further for you. Many thanks, Martin

Rated 5 out of 5 stars

Kind and knowledgeable staff.

The staff were really knowledgeable and pleased to talk to us, with absolutely no pushing to get a sale. Everyone seemed really happy to be there, and the allowed us plenty of space to look around and find what we liked.

5 July 2026
Unprompted review
Rated 2 out of 5 stars

We ordered a bed and it took 6 months…

We ordered a bed and it took 6 months to complete

13 January 2026
Unprompted review
Furniture Village - Abingdon logo

Reply from Furniture Village - Abingdon

Good afternoon, We are sorry to hear about your experience and appreciate your feedback. While delivery lead times are estimated, we would like to look into what has happened with your order.

If you would like us to investigate further, please email your order number, full name and billing address to myexperience@furniturevillage.co.uk and our team will review this for you.

Best Wishes,

Nahid

Rated 5 out of 5 stars

Greeted by a lovely Lady

Greeted by a lovely Lady, but not harassed, able to walk around uninterrupted. Made our choice, ordered, paid all with ease and politeness. This was a returning visit bought from them before always treated well and with respect. Would recommend them.

23 June 2026
Unprompted review

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