Furniture well displayed, with room to move around, as I'm disabled with a stick. I browsed without being pressured by sales staff, and when I eventually needed information, the salesman (George?) had... See more
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The staff were not pushy in any way and gave us time to browse, but when we wanted advice and information they were knowledgeable. Philip was especially good, and unfortunately I can’t remember the ma... See more
This to compliment the service we received from Philip your salesman he is the most charming and humorous person we have met the attention we received was superb keep him your employ as long as you ca... See more
Phillip has been absolutely amazing throughout our time at Furniture Village, not only funny but professional, kind and caring too. I look Forward to going back there soon .
Company details
Contact info
Fairacres 41, OX14 1TP, Abingdon, Oxfordshire, United Kingdom
- 0800 804 8879
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Philip was polite
Philip was polite, friendly, knowledgeable and spent the time to answer all my questions clearly. A pleasure to do business with him.
The salesperson
The friendly professional service given…
The friendly professional service given to by Ryan Barrett at the Abingdon store was excellent, just good advice which helped shape our thinking on the best sofa set for us. Well done Ryan
Very professional service
Very professional service, from the point of choosing to delivery and installation. From the things to improve - a bit more advanced communication close to delivery time would be great.
So friendly
So friendly. Didn't push sale,gave us plenty of time to choose.Nice atmosphere, staff all seemed happy and friendly.
Gave good information about products we wanted.Lovely coffee and cookie helped
Carl was very helpful
Carl was very helpful, explained everything in a very relaxed but professional way.
…trip to buy bedroom furniture
Excellent sales assistant Matt Basden who was very helpful and polite
Not too good to start with
Not too good to start with. Salesperson didn't have a clue! Spoke with the sales manager (Simon i think) who was extremely helpful and accomodating. Also the salesperson who went through our order, payment, delivery etc was most helpful and polite! Have been buying from there since the store opened.
I visited furniture village 2 days back…
I visited furniture village 2 days back and was really impressed. The staff was really professional, they let me see all the stuff freely, didn't pushed me to buy, but I bought a sofa, its looking really great in our house and its quality is also impressive
The sales executive that I dealt with…
The sales executive that I dealt with at the Abingdon branch was excellent, very friendly and helpful. I would give him 10 out of 10 for customer services. I can't comment on delivery yet as I have ordered bespoke furniture. I would rate my experience so far as excellent and would consider further purchase from this store.
May use AI-assist with repliesRead more
Monza Chair Vintage grey (dining chairs)
We purchased a 6 seater dining table and chairs ,chairs are Monza chairs vintage grey, it was over 4 years ago but paid over £2000 for it. The chairs are completely worn on every corner of back of chairs. Bearing in mind we have only 2 people living in our home and the chairs are hardly used, I believe this fabric to be totally inferior. I telephoned customer service today to be told frames of Chairs have a 20 year guarantee but fabric only 2 years. I would have expected any purchase from your company to last more than 4 years.

Reply from Furniture Village - Abingdon
Kind and knowledgeable staff.
The staff were really knowledgeable and pleased to talk to us, with absolutely no pushing to get a sale. Everyone seemed really happy to be there, and the allowed us plenty of space to look around and find what we liked.
Great customer service from Natalie…
Great customer service from Natalie today, who took time to look through my issues and resolve them. I have consistently had good customer support from Furniture Village
We ordered a bed and it took 6 months…
We ordered a bed and it took 6 months to complete

Reply from Furniture Village - Abingdon
Greeted by a lovely Lady
Greeted by a lovely Lady, but not harassed, able to walk around uninterrupted. Made our choice, ordered, paid all with ease and politeness. This was a returning visit bought from them before always treated well and with respect. Would recommend them.
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