Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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Review summary
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Reviews shaping this summary
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
Company replied
Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Abosolute joke of a company,after…
Abosolute joke of a company,after 13days still had no confirmation of a delivery date,to compensate this they offered to assemble my sofa and take away the packaging (fit feet and take away rubbish) I cancelled the order as if this is what I’m dealing with god forbid what would be ahead!
29 May 2026
Unprompted review
Great customer service
Great customer service, speedy delivery and the sofa was incredibly nice 😍
20 May 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you received great customer service and that your delivery was quick and efficient. It’s fantastic to know that you’re so pleased with the quality and appearance of your new sofa.
We really appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa and all the comfort it brings for many years to come!
Professional service throughout
Professional service throughout. Good comms. Great price. Nice delivery chaps. My sorrento 3 seater reclining sofa looks classy. Comfy, plush and great for lounging, reclining. Very satisfied!
29 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with us from start to finish. It’s great to know that our communication, service, pricing, and delivery all met your expectations.
We're especially pleased that you’re loving your Sorrento 3 seater reclining sofa and that you’re enjoying the classy look, comfort, and plush feel it brings to your home. We’ll also be sure to pass your kind comments on to our delivery team.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy many relaxing moments on your new sofa for years to come!
Great sofas
Thank you. The whole experience was fantastic from start to finish. Sofas are very comfortable and even my teenagers approve and spent time in the living room with us for the first time in ages.
27 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that your experience with Furniture Direct Online was fantastic from start to finish. It’s amazing to know that you’re enjoying the comfort of your new sofas — and even better that they have brought the whole family together again!
Hearing that your teenagers are choosing to spend more time in the living room is the ultimate compliment. We’re so pleased that your new sofas have helped create a more comfortable and welcoming space in your home.
Thank you for choosing Furniture Direct Online and for sharing your lovely feedback. We hope you and your family enjoy many happy moments together on your new sofas for years to come!
Customer service was great
Customer service was great. Because the sofa was out of stock and did not arrive by time they said it would, they gave me a partial refund. It turned up a couple days later. The sofa is great quality, really comfy. I absolutely love it. Would highly recommend to anyone.
26 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with the customer service you received and that our team was able to help make things right when there was a delay with your order. We always aim to look after our customers and keep them informed throughout the process.
We're thrilled that you’re now enjoying your new sofa and that you’re impressed with the quality and comfort. It’s wonderful to hear that you love it and would recommend us to others.
Thank you for your understanding, patience, and for choosing Furniture Direct Online. We hope you enjoy many comfortable moments on your new sofa for years to come!
2 & 3 sofa set
Ordered a 2 and 3 seater grey recliner sofa set! Absolutely beautiful set, packaged carefully and delivered with care, very happy with my new furniture!
27 May 2026
Unprompted review
I’m delighted with our sofa’s
I’m delighted with our sofa’s, ordered on a whim after spotting somthing similar in a charity shop window. A quick google search led me to this great company, brilliant prices and the sofas are good quality and very comfortable, so pleased with my purchase. Delivery only 6 working days too, all in all great service .
26 May 2026
Unprompted review
The sofa we chose was an excellent…
The sofa we chose was an excellent price and the timescale between buying and delivery was really quick aswell , would really recommend furniture direct online , and will use again in the future
22 May 2026
Unprompted review
Recommended
Amazing company. We ordered our new sofa on the Thursday which was then delivered for free on the Saturday. Really good product and customer experience
23 May 2026
Unprompted review
From the ordering to delivery
From the ordering to delivery. Service was excellent 👍. I also asked for old sofa collection which was done promptly!
14 May 2026
Good service and prompt
Good service and prompt. Didn’t really like delivery company though. He stood over my husband until he did trust pilot review and looking at his phone to see what he was writing
14 May 2026
Truly worth it
Kept in the picture from order to delivery. Turn around 4 days amazing.
Quality for £700 is outstanding
100% recommended and will definitely order again
9 May 2026
Delivered on schedule
13 May 2026
Amazing service from start to finish
Amazing service from start to finish. Sofa came within 2 days, the delivery men were polite and helpful. Tracking was accurate on the day of delivery. Sofa was packaged really well, to a professional standard. Communication on the WhatsApp business account was polite and professional. No missing parts or damages. I’m so happy with my purchase, the family love it and also had loads of friends enquiring about it so I have pointed them in this direction, as I highly recommend. Thanks again!!
22 May 2026
Unprompted review
All ran smoothly then I was told I…
All ran smoothly then I was told I would have to wait a couple weeks for the chair Then to be told once I received my sofa I would have to wait up to 6 weeks for the chair
7 May 2026
Easy to order,great communication,very…
Easy to order,great communication,very quick delivery,great delivery guys,very good quality sofas at a great price so happy with our new sofa's.
21 May 2026
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, the sofa is beautiful and comfy, smooth delivery and so easy to put tigeyhrr
21 May 2026
Unprompted review
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