The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
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Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 90% of negative reviews
Typically replies within 48 hours
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Very quick delivery.it looks as though it might be a little complex. However, we'll see. Very smart finish on wood.to build
Very quick delivery
16 October 2024
Reply from Furn-On
Hi Rachel,
Thank you for your kind review!
We're delighted to hear that you were pleased with the quick delivery. We always work to provide a prompt service, and it's great to know we met your expectations.
Furn-On Customer Services
FIRST CLASS COMPANY
I cannot say enough good things about this company.
I had an issue with a Julian Bowen product bought from Furn-On. They responded immediately to my email, courteously and professionally, organised a replacement and were as I said First Class with Customer Service. I would not hesitate in using this company again or recommending them to my friends and family. Well done Furn-On
Sylvia Millar
9 October 2024
Unprompted review
Reply from Furn-On
Hi Sylvia,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that our team was able to resolve the issue with your product promptly and professionally.
If there's anything else you need, please don't hesitate to get in touch!
Furn-On Customer Services
Excellent service and quality.
I was so pleased with my flat-pack purchase, firstly with the initial ordering and delivery service and then the actual quality of the product (Lamp Table), at a very reasonable price.
Even though it was a challenge to me personally, due to very bad arthritis in my hands, I managed to complete the assembly task to perfection. Excellent quality and would highly recommend Furn-on. Thank you!
4 October 2024
Reply from Furn-On
Hi Val,
Thanks for your kind words. We’re happy to hear you managed to get your lamp table put together without too much difficulty.
Anything more we can help with in future, do get in touch.
Furn-On Customer Services
Efficient and reliable
Efficient and reliable I was kept informed throughout the purchase and delivery
25 September 2024
Reply from Furn-On
Hi Carol,
Thank you for taking the time to share your feedback. We’re pleased to hear that the steps we have taken to ensure our customers are kept up to date were helpful.
We hope you enjoy your new look bedroom.
Furn-On Customer Services
Fantastic raspberry accent chair
We ordered the raspberry accent chair on the 23rd of September, 2 days later its arrived, it's absolutely beautiful, we were a bit hesitant because of how inexpensive it was, we are so happy it's great
25 September 2024
Unprompted review
Reply from Furn-On
Hi Simon,
Thank you for the review its great that you are so pleased with your new accent chair and that we offered it at a competitive price for you.
Furn-On Customer Services.
Comfortable piece of furniture.
The delivery men were polite and helpful. The recliner was easy to assemble and is comfortable so all good.
23 September 2024
Reply from Furn-On
Hi Irena,
Thank you for your review we are delighted that you are so pleased with your new reclining armchair and that the delivery team were so helpful.
Furn-On Customer Services
Reply from Furn-On
Hi Clive,
Thank you for sharing that both your new furniture and the service received were worthy of 5 Stars.
Furn-On Customer Services.
Quality furniture at excellent prices
Quality furniture at excellent prices. Kept informed from start to end of ordering and delivery process.
13 September 2024
Reply from Furn-On
Hi Christine,
Thank you for sharing that we offered excellent value for money and great communication on your recent order.
Furn-On Customer Services.
Good coms
Good coms. Delivery on time. Pity the couriers damage the packaging. Its a miracle the goods were not damaged. No fault of Furn-on
4 September 2024
Reply from Furn-On
Hi Gordon,
Its great to hear that you found we offered great communication to you with delivery carried out in the advertised lead time.
We are sorry to hear that the delivery courier damaged the outer packaging but its great to hear that it did its job in protecting the item inside throughout the delivery journey to you.
Furn-On Customer Services.
Great service.
Great service.
Order delivered on time. So happy with our table. Great quality.
4 September 2024
Reply from Furn-On
Hi David,
Thank you for your review and sharing that delivery was made to you within the advertised lead time. We are pleased to hear that you are so happy with your new Dining Table.
Furn-On Customer Services.
Quality product.
Never used this company before but liked the look of the furniture, price was good so, go for it. Ordering was ok, acknowledgement of order and confirmation of delivery was really good and delivery was quick. On opening the very well packed unit I had ordered it was obvious how well made it was. I am really pleased with my purchase and will buy from Furn-On again. Thank you
28 August 2024
Reply from Furn-On
Hi Alan,
Thank you for taking the time to leave a review. We're delighted to hear everything went smoothly with your order and you found everything straightforward with your order processing.
We look forward to being able to help you in future.
Furn-On Customer Services
Casablanca furniture
2nd time iv ordered from Furn -On ...quick delivery within 5 days. Ordered Casablanca unit to match the sideboard..beautiful furniture alot cheaper than other outlets/shops. Very impressed with this company.
28 August 2024
Reply from Furn-On
Hi Michelle,
Its great to hear that your were so happy with your initial order from us that you placed a second order to add to your Casablanca collection.
We are pleased that you have found we offer great value for money without compromising on service and hope to see you shopping with us again in the future.
Furn-On Customer Services.
Only thing I would say delivery time on…
Only thing I would say delivery time on site is not right takes extra 2 day delivery team was. A1 2man team would buy again from then
23 August 2024
Reply from Furn-On
Hi Martin,
Thank you for your review I have checked on your order and apologise as I can see we did take 3 working days for delivery to you rather than the usual 1-2 working days on this occasion.
Its great to hear however that the 2 man delivery team did a fantastic job delivering to you.
Furn-On Customer Services.
Reply from Furn-On
Hi,
Its wonderful to hear that you found your new telephone stand to be of excellent quality and that delivery was carried out to you professionally.
Furn-On Customer Services.
Reply from Furn-On
Hi Greer,
Thank you for your review and letting us know the ordering process was straight forwards with quick delivery to you.
Furn-On Customer Services.
Kitchen trolley cabinet
Arrived within days of ordering. Good quality at a great price compared to other stores prices.
7 August 2024
Reply from Furn-On
Hi Victoria,
Its wonderful to hear that you found us to be competitively priced and that delivery on your new furniture was completed swiftly to you.
Furn-On Customer Services.
Reply from Furn-On
Hi,
Thank you for your review and sharing that the process from ordering to delivery was seamless.
Furn-On Customer Services.
Great delivery love the tables🌝
7 August 2024
Reply from Furn-On
Hi Adele,
Its great to hear that you are so happy with your new tables and that delivery to you was a smooth process.
Furn-On Customer Services.
Reply from Furn-On
Hi Jo,
Thank you for your review and letting us know you found delivery to be excellent and worthy of 5 stars.
Furn-On Customer Services.
Delivery on time good service
Delivery on time
Good service
Will buy from Furn-On again
I would recommend this company
7 August 2024
Reply from Furn-On
Hi Alan,
Thank you for your recommendation its wonderful that you would look to purchase from us again in the future.
Furn-On Customer Services.
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