The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Reviews shaping this summary
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
Company replied
Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 90% of negative reviews
Typically replies within 48 hours
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Very good purchase
Very good purchase, slight issue with the delivery but more on the delivery company
21 July 2025
Reply from Furn-On
Hi Sara,
Thank you so much for your kind review!
We're thrilled to hear you're happy with your purchase. We're sorry to hear there was a hiccup with the delivery and appreciate your understanding.
Furn-On Customer Services
Dining table
I ordered a dining table but infortunately the delivery company only delivered the legs. I contacted Furn-on and Emma was fantastic, she was onto this straight away and kept me updated. The table top was delivered 2 days later and we are really pleased with it. Thanks Emma for all your help and providing A+ customer service.
18 July 2025
Unprompted review
Reply from Furn-On
Thank you so much for your kind 5-star review!
We're really sorry to hear there was an issue with your initial delivery, but we're absolutely delighted that Emma was able to step in and resolve this quickly for you.
We truly appreciate your patience and are thrilled to hear that you're pleased with your new dining table. We’ll be sure to pass on your thanks.
Furn-On Customer Services
Reply from Furn-On
Hi Manoj,
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear you're happy with both our service and your new product.
Furn-On Customer Services
Best price I found for the item
Best price I found for the item, which is available is several other places. Stunning delivery time. Recommend.
13 July 2025
Reply from Furn-On
Thank you so much for your fantastic 5-star review, Fiona!
We're delighted to hear you found the best price with us and were pleased with our speedy delivery.
Thanks again for choosing Furn-On, and we hope to welcome you back soon!
Furn-On Customer Services
Reply from Furn-On
Hi Sandra,
Thank you so much for your 5-star review!
We're delighted to hear that you found the ordering process easy, delivery punctual, and the quality up to standard. Your feedback means a lot and we hope to help you again soon!
Thanks again
Furn-On Customer Services
Great pizza and serv
One of the best pizza in London, proper Neapolitan, I’m from Naples myself so I can confirm! Big portions, plenty of topping on the base. Tasty antipasti, lovely atmosphere and even the music is good. And then the service: very friendly and helpful, the lovely waitress with an Australian accent, even though she’s not Australian (!), was really attentive. My son (who is 2yo) loved her very much! Even the pizzaiolo was nice and friendly. We will definitely return.
19 May 2025
Unprompted review
Reply from Furn-On
Hi Francesco,
Thanks so much for the 5-star review — although we think this one might have been meant for your favourite restaurant rather than ourselves at Furn-On, we’re more about furniture than pizza.
That said, your review made us hungry and very happy!
Furn-On Customer Services
Still no refund
Although staff were apologetic, I purchased a nest of tables on line and when they arrived were of poor quality. I immediately rejected them and contacted the company to collect them. It took almost a month to arrange collection, in spite of much chasing on my part. These were collected a week ago and still no refund. Only given one star as the lady on the phone was so nice and apologetic!
3 May 2025
Unprompted review
Reply from Furn-On
Hi Steve,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. While we're pleased to know our team member was courteous and apologetic, we completely understand your frustration regarding the delays in collection and refund. This is certainly not the standard of service we strive to deliver.
As you're aware, the delay was due to our supplier's mishandling of the collection process. We've since addressed this with them directly to ensure it doesn’t happen again in future return cases.
Your refund was processed nearly a week ago, as communicated, and typically takes 3–5 working days to appear in your account. We understand your concern, but at the time you reached out, it had only been three working days — still within the normal processing window, which is unfortunately outside of our control.
We truly appreciate your patience and once again, sincerely apologize for the inconvenience caused.
Thank you
Furn-On Customer Services
Happy with service…
Was able to forward book a nominated delivery day, which was really useful. Driver turned up on time and was polite and friendly.
28 April 2025
Reply from Furn-On
Hi Brenda,
Thank you so much for your kind review!
We're thrilled to hear that booking a specific delivery day worked well for you and that your delivery went smoothly.
We hope you enjoy your new furniture.
Furn-On Customer Services
All good
All good. Excellent prices and item just as was advertised. Delivery nice and easy.
Would recommend
28 April 2025
Reply from Furn-On
Hi Geoffrey,
Thank you so much for your kind words! We're pleased to hear you were happy with the price, product, and delivery experience.
Your recommendation means a lot to us.
Thanks again
Furn-On Customer Services
Reply from Furn-On
Hi Louise,
Thank you so much for the 5-star review! We're delighted to hear you were happy with the speed of delivery and the quality of the furniture.
Enjoy your new Lamp Table !
Furn-On Customer Services
High hopes - total disappointment.
High hopes, but…order placed 27th Feb. Item received in what only can be described as a woeful state (damp, damaged and disgusting), repackaged and returned….and as I sit here 43 days later you still have my money (and only because I checked did you bother to tell me).
Refund please. Thank you.
27 February 2025
Unprompted review
Reply from Furn-On
Hi Mark,
We’re very sorry to hear about your experience and for the delay in processing your refund. We completely understand how frustrating this must have been, and we appreciate you bringing it to our attention.
As soon as you contacted us earlier today, we took immediate action to issue your refund. Your order was dispatched directly from our supplier, and we’ve already been in touch with them to address the unacceptable condition in which the item arrived.
We sincerely apologise for the inconvenience and for not resolving this sooner.
Furn-On Customer Services
Furn-On a truly first class company
From my initial phone call regarding availability to delivery the experience was superb. The suite of furniture was of excellent quality and exactly as described and I will definitely be recommending Furn-On to friends and family. A Special thanks to Emma in Customer Services who dealt with the delivery date. Very pleased shopper.
8 April 2025
Unprompted review
Reply from Furn-On
Hi Haydn,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that your experience, from the first phone call to delivery, was superb. It’s great to know the furniture met your expectations and that Emma in Customer Services was able to assist you so well with your delivery. We shall ensure we share your feedback with her.
Your kind words and recommendation mean a lot to us and we look forward to helping you (or your friends and family) again in the future.
Furn-On Customer Services
I love my new sofa…
I originally purchased a sofa with another company who couldn’t fulfil the order, when I came across Furn-on who were having a spring sale and offering free delivery.
My sofa arrived today, the original one I wanted and I couldn’t be happier. Ordered on the 3rd April and arrived on the 7th, you can’t get much better than that!!
Communication was good and the delivery driver was very polite and super helpful. Modular sofas are definitely the way forward!!
Thank you Furn-on for a great consumer experience.
7 April 2025
Unprompted review
Reply from Furn-On
Hi Laura,
Thank you so much for your fantastic 5-star review!
We're delighted that you found exactly what you were looking for, and even better that it arrived so quickly and smoothly!
It’s great to hear that your experience, from ordering to delivery, was such a positive one. We have passed on your kind words on to the delivery team as well.
Enjoy your new modular sofa and thank you again for choosing Furn-On.
Furn-On Customer Services
Item damaged when contacting company…
Item damaged when contacting company via email not very responsive on getting back to you over a week now and situation has not been resolved .. Company got back to me part that was broken has been sent to myself and now ok thank you
2 April 2025
Reply from Furn-On
Hi Kerry,
Thank you for taking the time to share your feedback regarding your recent order.
Having reviewed the timeline, we’d like to clarify a few points. Our records show that your order was delivered on 31/03/25. You first reported an issue with a damaged part on Thursday, 03/04/25, at 3:55 PM. Between Thursday afternoon and Friday morning, we sent four emails to identify the specific part you needed.
As of today (08/04/25), we’re pleased to confirm that the replacement part has been dispatched.
We genuinely value all customer feedback as it helps us to continually improve. That said, we do believe we’ve been responsive throughout and that the matter has been active for two working days, rather than the week referenced.
Thank you again for your feedback and understanding.
Furn-On Customer Services
Refund .....dont be silly!
Received a damage console , spoke to manufacturers , who apologised , offered to collect and refund Furn - On. I emailed Furn-On that I had been told to inform them.
Furn -on were having none of it , certainly not a refund.
Asked irrelevant questions like did you make the unit , and were informed it was damaged and marked.
We sent photos...No refund!
I approached the manufacturer who confirmed they had refunded Furn-on .
So Furn-on now have my money and the refunded unit ....In my book this is appalling practice.
1 April 2025
Unprompted review
Reply from Furn-On
Hi Jay,
Thank you for sharing your feedback.
Having reviewed your order, we can see that you had an item delivered as expected. Contact was subsequently made with the manufacturer of the item and not ourselves as a retailer who sold the product to you, with a request to return the product.
Once we were made aware of this, we had sought to acquire some information regarding the order however we can see you declined to respond to the enquiries. The result of this lack of engagement has prevented ourselves from assisting with your request for refund, particularly given the product has not been returned to ourselves.
Should you be able to provide additional details pertaining to your refund request, we will be better positioned to offer further assistance.
Thank you
Furn-On Customer Services
Terrible and waste of time
Ordered a TV unit and it said it was in stock and delivery in 10 days. Nearly 3 weeks and no sign of delivery. Just messed around and lied too. Requested refund today. Absolute shambles
4 April 2025
Unprompted review
Reply from Furn-On
Hi Miss Scott,
Thank you for your feedback.
We are sorry to learn that you are disappointed with your order. We were let down by our courier managing delivery to you. After switching delivery to another delivery method, this too failed to deliver your order as expected. We can only apologise for the delay encountered with both services.
While we understand that this situation may be both disappointing and frustrating, a thorough review of all communications confirms that no false or misleading information was provided to you at any point.
If you feel there is anything further we can do to help, please get in contact.
Thank you
Furn-On Customer Services
Great delivery service
Great delivery service . Really happy with the quality of chairs and how well they arrived would recommend
19 March 2025
Reply from Furn-On
Thank you for your fantastic review!
We're delighted to hear you're happy with our delivery service and the quality of your chairs.
If you ever need anything else, we’re here to help.
Enjoy your new chairs!
Furn-On Customer Services
Happy days
Great quality product delivered in agreed time great communication would highly recommend thank you
23 March 2025
Reply from Furn-On
Thank you Matthew!
We are delighted to hear you’re happy with your new Bench and our service.
If you ever need anything else, we’re here to help.
Enjoy your new furniture!
Furn-On Customer Services
Highly recommend this company
Just superb, really friendly service around the delivery, super efficient… would really recommend them.
23 March 2025
Reply from Furn-On
Thank you so much, Pimmy!
We're thrilled to hear you had a superb experience with us, it means a lot to know we hit the mark.
We appreciate your recommendation.
Furn-On Customer Services
Nice quality furniture at a fair price
Nice quality furniture at a fair price
Good communication and delivery information.
Would recommend
14 March 2025
Reply from Furn-On
Thank you Dorothy!
We're glad you're happy with the quality and value of our furniture.
It is also wonderful to hear that our communication and delivery updates met your expectations.
Thanks again
Furn-On Customer Services
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