Funjet Reviews 66

I am a travel agent. I have lost so many clients and spent countless hours on the phone. ALG is the supplier for Funjet, Apple and Travel Impressions. They are ABSOLUTELY AWFUL. On so many booking I have logged over 40 hours on customer service calls for multi booking/group booking. They transfer you after hours on hold, they can't answer things. NONE OF THESE SUPPLIERS WILL HELP YOU! STAY AWAY FROM THEM! THEY ARE NOT WORTH DEALING WITH! AS AN AGENT OR A PERSON BOOKING WITH THEM, WATCH OUT!! BUYER BEWARE! THEY ARE THE WORST EVER!! I have had countless booking go wrong. They remove coupon codes and discounts. They drop calls ALL THE TIME after hours spent on hold or waiting for answers! HORRIFIC HORRIBLE STAY AWAY FROM THEM DO NOT RISK TRAVELING OR FLYING THROUGH ANY OF THEM! They do not care about their customers at all. They will be your worst nightmare if something that is out of your control goes wrong or you need help with any part of your package!

I was totally ripped off by this company a few years back. I wonder if their policies are still the same. Booked a trip, arrived 15 minutes before the scheduled time. Was told they sold my seats because I was late. Had taken the same trip the year before arrived literally at take off time and had no problems. But this time they were of no help. I had the entire family standing there just extremely disappointed that the vacation we had been planning for months was not going to happen. Then the ticket folks told me they had another flight leaving in an hour and if there was a late show we could possibly have their tickets but of course we would have to pay a fee for the service. Sure enough when the hour was up they called me to the ticket counter and told me they had a no show and for $250 we could have their seats. I of course paid so the family trip would happen. We were sitting waiting for the plane to start boarding and I see ths family walk up to the ticket counter and the father said pretty much all the same things I had said an hour earlier that they were technically not late that there was 15 minutes before boarding. Same deal was made again for a later flight for this family. What a total scam this company is running, especially since because of storms the flight we were waiting on was delayed an hour. I liked the deals I originally had gotten from this company before this but have never used them again. It is a sleazy company.

The customer service of this company is next to nothing all they are money hungry and have no regard for human safety. There is an active travel warning for Cancun or at least there was 1 day ago and they are saying i do not qualify for a refund. And offered no other solutions to help this is not my first problem with company and i should have taken the warning the first time. I will not be booking with funjet in the future if my issue is not resolved. I have always been a huge advocate for this company and recommend it to many friends and family but if they crave money over insuring the protection of human lives than this is a company i can not support

WORST COMPANY EVER. DO NOT BOOK WITH FUNJET. COMPLETE RUN AROUND. WAS BOOKED WITH A GROUP BUT HAD TO CANCEL MY RESERVATION WELL WITH IN THE CANCELLATION PERIOD. THEY REFUSED TO CANCEL MY RESERVATION. WHEN I ASKED TO SPEAK TO A SUPERVISOR THEY JUST PUT ME ON HOLD I HAVE REACHED OUT TO THE ATTORNEY GENERAL AND WILL BE FILING A LAW SUIT AGAINST THEM

They refuse to delete my account and personal information associated with it. I only created an account to look up a reservation. I did not book directly with Funjet, but used a travel agent. I clearly verified my identity with name, email, phone. They refuse deletion without a reservation number I don’t have. I escalated this to BBB and MN Attorney General. I am requesting account deletion and personal data removal.

Worst experience ever. They are deceptive in their practices. Their prices are significantly higher than other travel sites or booking through the resorts directly. Booked resort and flights separately/ months apart then it was put as a package without my knowledge or consent. Tried to cancel just the room and I was told I cannot have to cancel everything. These people are trying to unnecessarily stress a bride. I don't want a travel credit I have insurance. I want all my money paid back and I will NEVER BOOK WITH FUNJET. Customer service representative Juillet M refused to answer the direct question that Daniella F. the supervisor refused to speak to this consumer on 5/15/25 at 21:06.
Several of my guest have already canceled their reservations through them because of the price gouging. This has been the worst experience ever. If any of my guest that did keep their reservations have an issue, I will be filing a class action lawsuit. Based on the 178 other negative reviews we have enough for a case.

Would give zero stars if I could. Terrible company, complete scam. I was forced to book through them for a wedding at a resort. First of all, it was almost $1500 more to book through them than directly with the resort. I bought travel protection. Due to a life-threatening medical condition that came up, I was advised by my doctor not to travel, and wow - the run-around I received in trying to cancel my (protected) reservation was insane. I provided letters from my physician and everything I could think of and they would not issue a refund. I kept getting transferred around with no one able to actually help me. Scam. Eventually, I had to just call my credit card and dispute the charge. DO NOT EVER USE FUNJET. They are not even accredited by the Better Business Bureau!

I paid any extra $500 on my trip and still haven't recieve a refund. Everytime I call they just transfer me around then hang up on me. They have been saying my bank and I have got my bank and them on the line and they can't give me any real info on my $500.

Funjet booked an aircredit for myself and my family with United for $2961. My stage 4 cancer required chemo, radiation, and a stem cell transplant from Northwestern University in Chicago. I supplied documentation to Funjet and they denied me. Then I went to United and they granted the reimbursement but credited Funjet since they were the ones that booked it from my original payment. Have been on ph with Funjet 5 hrs multiple times and supplied them proof of United reimbursement and Dr notes. They are now saying they need to call the Hospital to verify my treatment happened. They are unethical and anyone and everyone should NOT use this company. They prey on sick people!

Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room. Still waiting for response. Apparently this happened to a few people at the same time in our community. Still no word. Not impressed. Be very careful with these people. Customer service is dead....

The worst! I repeat the WORST! TRIED to fix a trip since Dec 2023..JANELLE PICKETT. They suck. I asked to remove 1 persons airfare.....an act of CONGRESS, still til this date nothing. The company...FUNJET TRAVEL...MORE LIKE BUYER BEWARE!

Fun jet is the worst company. Customer service is suck. They are scam. The flight was canceled. Airline refund $496 to Fun jet as a booking agency. Fun jet only refund $198 to customer . They keep the rest of refund. They denied they didn’t receive it even the airline send them many emails to confirm. DO NOT do any business with this name Fun Jet. They are Scammer.

We booked our vacation through Funjet who booked through American Airlines. Our first flight was delayed causing us to miss our connecting flight by 3 minutes. My husband and I ran through the airport to the gate after an attendant told us if we hurry we might make it. We were put on the next available flight with 4 seats which happened to be the next day,the last flight to Jamaica. We completely missed our first 24 hours on the resort. After filing a complaint with the airline, they need itemized bills from our vacation at the resort. I have been trying to get the information needed. I have filed multiple complaints with the aftertravel@funjet without any response. Very poor customer service. Talked with a representative who says they have emailed me with information to get what I need- no email!!

I booked a group flight on American Airlines through funjet and a name needed to be changed. Funjet was going to charge me the entire airfare to change the ticket, even though I had trip insurance. I called American and got it changed for $50. Funjet customer service is horrible and inconvenient to use. They will do anything they can to charge more money, Never again will I go thru them, I’m going straight to the carrier or through a legit travel agency.

I have reached out to customer service several times and received a final response that I cannot change thru funjet without losing the amount paid for the tickets. I called AA and paid an extra 50 to have the name changed.

We book our Christmas new year vacation, and we had all inclusive hotel where we stayed at. We had so much fun, we enjoyed our stay. The flight was fine, the food at the hotel was incredibly delicious. Funjet took care everything for us, we didn't have to worry about anything. Thank you!
Surely, we'll book with them again.

OMG, we were totally overpriced for our trip from Washington DC to Liberia, Costa Rica. The price was so high, we thought, because it was going to be "LUXURY".... it so was not. FYI, our so-called agents were with the EVERYTHING IRIE TRAVEL in Baltimore. There were 3 of us. The room was tiny - maybe 300 sf. There were only 2 small full sized beds (though they advertised queen size) so one of us slept on a cot all 4 nights. No privacy. The toilet door was see through - yes you could see right through to see someone sitting on the toilet. The all-inclusive resort – DREAMS - (even though very nice people working there) was totally low budget. Food was below average and drinks were abysmal. Not to mention all of the “perks” we were insured because we were “preferred” were totally misrepresented.
We were so taken aback we did a little research. We contacted the DREAMS website to see what the room rates were and found out the HIGHEST price room was $800 and then we got on Orbitz to check out the flight prices. Even when entering dates to fly 2 days in advance the price was less than 500. So, do the math: 800 x 4 nights = 3200; and airfare 500x3 =1500 and we're charging the highest giving them the benefit of the doubt. Anyway, the highest price should have been about $4700. We included a 20% fee for them - $940 so total being about $5640. We paid DOUBLE that price. To add insult to injury when contacting FUNJET to get an itemization they gave us the runaround of course and offered NOTHING in the way of why we paid such a high price.
Further investigating (called several numbers cause I wanted to feel better about being bilked) I found out that they Funjet/ALG vacations buy seats on airline and dates at the hotels and then assign whatever price they want. Our seats were like 2 seats up from the last row on the plane btw. They were so bad I wounded up paying extra money to upgrade.

My vacation was planned through another agency who used Funjet Travel to arrange. (I didn't realize Vacation Inspirations used another agency -- I thought they were the travel agent.). Funjet arranged my flight at the worse fare, and it was an economy flight and did not book my seats. It took WEEKS to change. Finally Vacation Inspirations got in touch with them, and of course I got the worse seats on the plane. I NEVER was able to reach someone at Funjet. The one time I did, after holding more than 45 minutes, she said she was not the right person and put me back on hold. They are terrible.

Only 1 star and I have not begun my vacation. Going for my brothers wedding in September and when we checked flight changes found that my last name is incorrect. I was told I had to cancel and rebook the entire trip for my portion which will be an additional $1830 on top of the $3474 already paid. I am not sure how this happened when my name has been the same for 30 years my mother completed the booking online. I pleaded to the agents to change it and the answer has been no! I purchased the travel insurance and if rebooked would have to repurchase that as well. I called Delta and they are willing to make the change if Funjet will add a remark to the system giving Delta permission to do so. Called again the answer was no only option is to rebook. Mistakes happen but not according to Funjet. Vacation ruined unless I find more money that I do not have truly will never use this company again!
UPDATE EVENTS OF TODAY:
FUNJET HAS REMOVED MY RESERVATION FROM MY ONLINE ACCOUNT
Spoke with customer service I have 1 option cancel and rebook
Trip booked in June rates have changed dramatically I am so distrustful in this company there are no words to describe what I am feeling!
The response to this review is a joke! HOW DO THEY JUSTIFY REMOVING MY RESERVATION! The stress alone has been horrific
Please read before booking its a money grab customer care is non existent

I will never use them again. We booked a group vacation (10 of us). We was suppose to get double beds, as I was sharing a room with another female. They put us in a room with a king size bed and a damn pullout sofa. All the money I paid I shouldn't have had to sleep in the same bed with someone nor sleep on a damn pullout sofa. Their dumbass reply was we aren't guaranteed double beds. What kind of crap is that. We should be guaranteed what we booked after paying OUR money. It was suppose to be a kid free resort, it was so many damn kids I thought I was at an elementary school. I requested some money back, they talking bout $100 credit. THATS BULL...I WILL NEVER USE THEM AGAIN

GARBAGE COMPANY! DO NOT BOOK WITH FUNJET!
We used a travel agent called TravelMation and they use Funjet for all inclusive packages and many other venders. We booked a trip through the travel agent/Funjet to Punta Cana DR and stayed at Be Live Collection Adults Only VIP. To our surprise this resort was closing its doors in 10 days and got bought out by the Hyatt! It was dirty, run down and the staff was awful! We were treated like crap at the front desk and when I asked a question the worker said to me “LIKE I SAID”! 😡. The room was run down! Our view was weeds and a fence with construction wrap on it. Remote’s didn’t work,safe didn’t work,bath didn’t work and the shower 🚿 fixture was falling off the wall. The hallways were not lit up and dark! Very unsafe! Elevator’s didn’t work! The roof damage was so bad and leaked everywhere that the smell of sewage from the leaks and god knows what else was enough to make you sick! The only swim up bar they had smelled like a porta potty 🚽!!! All employees there said they spoke no English and we could barely get any service! The food was disgusting and the all the drinks were a joke! Nothing was included like it should be in a all inclusive. You had to pay for all beers 🍻 except one draft beer. The bar liquor were watered down! I lost 4 pounds on this trip! My husband and I spent 4k on this trip and the first 3 days we spent trying figure out what to do or how to get service! Funjet sells packages for resorts that are definitely not what they say they are and I cannot believe how awful this was! Do not use Funjet! They will rip you off and lie to get your money!