Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more
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I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more
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Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more
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I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more
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Company details
About Fullrate A/S
Information provided by various external sources
TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK
Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.
OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER
For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.FULLRATE KUNDESERVICE
Få svar på dine spørgsmål her
Ring til Kundeservice på 32 15 45 00
Skriv til Kundeservice på kundeservice@fullrate.dk
Vores kundeservice er åben mandag til fredag 08.00-16.00
FULLRATE SUPPORT
Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.
Ring til Support på 32 15 45 00
Skriv til Support på Support@fullrate.dk
Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00
OM FULLRATE
Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit.
Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.
Contact info
Telegade 2, bygn. 4, 2630, Taastrup, Denmark
- 32 15 45 00
- kundeservice@fullrate.dk
- www.fullrate.dk
3.0
Average
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No instructions in english
I'm a satisfied custumer of Fullrate internet, but one thing, thats driving me crazy is, that everything is just for danish customers. No manuals in english.
26 January 2016
Unprompted review
Reply from Fullrate A/S
Hej Anne-Marie
We are glad to hear that you are satisfied with our internet services.
It is correct that we do not offer manuls in english, but we do offer support on the phone in english, where we can help our customers with the installation or any questions they may have.
I hope that if you have any questions, you contact us on 32 15 45 00 or support@fullrate.dk
Kind regards,
Navid,
Fullrate A/S
I'm very pleased:)
I think the service is straight forward and easy .. Seriously I'm please come compared with the big services I have tried
23 November 2015
Unprompted review
Reply from Fullrate A/S
Hi Seedy
Thank you for your review and we are happy to hear that you are satisfied with our services.
We hope that you also in the future will have the same experience at Fullrate.
Kind regards,
Navid,
Fullrate A/S
Bad customer service
When calling to cancel my subscription without knowing danish law on giving a month's notice before cancelling, I was met with a shaming attituted on not knowing the law and that I should learn that "that's how it is in Denmark!". Made me feel awful.
This is an emotional rating and should be treated as so.
28 September 2015
Unprompted review
Reply from Fullrate A/S
Hi Gelu
I am sorry to hear about your experience with our customer service.
When you signed up, you also gave your accept, for the terms of contract, which our advisors referrer to and not the danish law, which I think is a misunderstanding.
Never the less, we urge our advisors to have a open mind and in the dialog have sober tone, because it otherwise would prevent the conversation, to find a solution.
Kind regards,
Navid,
Fullrate A/S
For en gamer.. dårligt..
as a gamer, that is literally sitting under 50 cm from the router, i have never had a worse connection than with fullrate.. I often lose connection.. not to the router.. but to the internet.. i've once used 56k dial-up modem before.. although it wasen't fast.. but i didn't lose connection at all.. if you want a consistent connection at the speed that you are paying for.. look somewhere else..
23 August 2015
Unprompted review
Reply from Fullrate A/S
Hi Denny
I assume that you are using the Wifi connection, to connect to the internet, which is based on the distance you write in the review at Trustpilot.dk
We would always recommend all our consumers who which to use the Broadband to play games, to use a wired connection.
The Wifi connection is not recommened because of the many variables which can distrub the connection and therefore "disconnect" the connection between the computer and the router.
A wifi connection is very unstable compared to a wired connection. This is beacuse of all the interference, which pulls the line out of sync and makes the the package loss numbers grow larger.
I would recommend you to contact our technicial support on 32 15 45 00, so we can have a look and have a dialog regarding the type og installations we would recommend to you.
Kind regards,
Navid,
Fullrate A/S
worst TV and internet connection, worst customer service
in my new house the cables were copper cables so all companies told me they can deliver up to 10Mb/s internet connection. I used Fullrate TV and internet for 6 months since they promised to deliver an internet connection up to 12 Mb/s which at the end turned out to be around 6 Mb/s!!!!!!!!! TV was even worse as disconnection happened almost on a daily basis. Now I am changing my provider to TDC and since I am ending my contract with Fullrate I have to send their facilities back and I have to pay for the shipment !!!!!!!!!!!!!!!!!!!!! just wow!!!!! do not waste your money and time with Fullrate.
TDC agreed to install fibernet in the house for FREE which was done yesterday (YouSee asked for 10000 kr. for the installation and Fulltrate simply does not have this technology). In two weeks 50Mb/s internet and full package HDTV for 750 kr. per month :)
19 August 2015
Unprompted review
Reply from Fullrate A/S
Hi Hamid
I am sorry to read about your experience as a customer at Fullrate.
I am not able find you in our system with the information given from Trustpilot, so I can't read your case history and what contact there have been with our Technical Support, whom I assume you have talked with about your problems.
But I am sorry to hear your time as a customer has been of the negative kind and I hope that you are happy with your new provider and I hope that they meet your needs.
Best regards
Peter,
Fullrate A/S
Worst internet provider ever.
You charge for the speed that you are not able to deliver to the specific location. You put the blame on the customer to check connection speed all the time... i just wanted to tell you that YOU are the service provider, and YOU should be able to maintain its quality, not the customer. Your support is arogant and does not help at all. Shame!
22 July 2015
Unprompted review
Reply from Fullrate A/S
Hi Damian
I am sorry to hear that you have had a bad experience at our Support department.
Regarding the Speed test, it is not possible for us to check the speed automatically. This is because that the Internet is provided through our partner TDC which maintains the connection for us. In order for us to get the current speed, we will need to send a request manually to the central, which then tells us the current speed.
If your connection, suddenly do not work, or if you turn of the router, both sceneries will have same result for us, that there is no connection. We have a lot of customer, who turn off the power when they are leaving home.
If you experience any problems or your broadband speed is lower than expected, we urge you to make contact with our Support, so we can have a look at the problem. As a customer, you also have a responsibility to report a fault or/and error to your service provider.
If you still experience fault, I recommend you call our technical support on 32 15 45 00.
Kind regards,
Navid,
Fullrate A/S
Customer support phone hours suck
Customer support on the phone is only available from 9:00 - 17:00 and only on weekdays. Typically the time that people are at work - I have a problem with the speed and apparently - as the mail support says - I have to call up and be at home at that time. Not so easy for working people!
(How about having support available on weekends too?)
11 July 2015
Unprompted review
Reply from Fullrate A/S
Hi Martin
Fullrate is a company that delivers cheap broadband. If we were opened on weekends, this would make our products more expensive, and we are not interested in that.
We monitor our network 24/7, so we can discover general errors.
Before we can try to localize an error, customers have to be home, so our supporters have the option to go through several tests and scenarios.
Kind regards
Mark,
Fullrate A/S
1,5 month of no internet
I've been fighting with them for 1,5 month to finally get internet, bad service, long queues in the call center and no apologize. they also didn't agree (to propose it would be way to far for their service) a month free internet, as I didn't have it but I had to pay for it! Of course it wasn't their fault, service told me "no, I don't say it's your fault, but it's not ours either".
Burn.
In the end it works, but I wouldn't recommend this company to anyone.
22 April 2015
Unprompted review
Reply from Fullrate A/S
Hi Crowell
I can’t find you in our system based on the informationer you have used on Trustpilot, so I can’t say anything in general about your case.
However, if you wish us to have another look into your case, I would advise you to send a mail to support@fullrate.dk, where you can explain your case and request a second opinion.
Best regards
Peter,
Fullrate A/S
disappointing
Lot of troubles with this company.. In periods internet went on and off living its own life. As I contacted fullrate they either said nothing was wrong or sent me new equipment (respons and delivery of this equipment was fast! kudos!) but the problems were never really solved. I'm no internet expert so I never check the speed of the connection etc.. one time my friend did it cause he felt the internet was super slow and the speed was only 1/5 of what I paid for and was promised. So... if you're going with fullrate (I don't recommend it) you've got to keep them in a short leash and check intenet speed on a regular basis!
All the best
27 February 2015
Unprompted review
Reply from Fullrate A/S
Hi Sebastian
Thank you for your feedback - I'm sorry to read about your unhappy experience. We should be able to fix this kind of problems and find a solution.
I couldn't find your customer number with the written informations but if you like us to have a look at your internet connection again, you're more than welcome to write your informations at trustpilot@fullrate.dk
Please include a copy of this post as well and we will get back to you in 3-5 working days.
Best regards,
Mette,
Fullrate A/S
pathetic company
I forgot to update my new credit card details and Fullrate were so clever they sent me a reminder on Wednesday and then 100 kr of rykkegebyr on Sunday, both during vinterferie. That's really great customers relations considering I've been with them since 2008 and this was the first time the payment was late.
25 February 2015
Unprompted review
Reply from Fullrate A/S
Hi Michele
I am sorry to hear, that you had a bad experience at Fullrate.
I can see that one of our employees from Customer service, has removed the late payment fee (rykkergebyr). Therefore you will not be charged the 100 kr. as previously stated in the email.
I would like to state, that we also have sent advisement, before we charged the 100 kr in late payment fee.
We have sent 3 email were we remind you of the invoice for this month, first email is regarding that the invoice is ready on Mit Fullrate, which we sent the 03/02/2015, where as we state it will be withdrawn from your account on the 11/02/2015.
On the 11/02/2015, we were not able to withdraw the money, because of the bank refused our payment inquiry. Then we advised in our email sent on 11/02/2015 (Betalingspåmindelse), that you should change your card details within 4 days. On the fourth day, we were not able to withdraw the payment, which result in why we charge you for late payment fee of 100 kr.
This said, I would like to remind you that if you receive a new card from your bank, it is important to update the details on Mit Fullrate. Otherwise we will not be able to withdraw the outstanding invoice.
In case you have any question, please do not hesitate to contact our Customer service at 32 15 45 00.
Kind regards,
Navid,
Fullrate A/S
Inconsistent internet speeds
I have been using their service for 2 years which was generally providing, but in the last two months bandwidth speeds are fluctuating a lot topped by frequent down times of the network.
I am thinking about switching service.
20 February 2015
Unprompted review
Reply from Fullrate A/S
Hi Alex
I have looked into to customer number, and can see that you haven't been in contact with our technical support, which is an important thing to do, when you experience this fluctuation which you refer to.
I would suggest that you contact our support, so we can take a look at your connection and find a solution.
best regards
Peter,
Fullrate A/S
Good network connection
Never had any problems with it, everything works as it suppose to be.
16 February 2015
Unprompted review
Reply from Fullrate A/S
Hi Regina
Thank you for your kind feedback.
Have a nice day.
Best regards,
Mette,
Fullrate A/S
Reply from Fullrate A/S
Hej Jan
Det er vi meget glade for at høre.
Venlig hilsen
Navid,
Fullrate A/S
Cheap and informative
Probably the cheapest and still with a good service. I am always well informed about my data usage.
1 January 2015
Unprompted review
Reply from Fullrate A/S
Hi Yasen
Thank you for the review and for taking the time to write it. I am happy to read about your good experience with our product.
Best regards
Peter,
Fullrate A/S
Top support vedr. defekt router. Hurtig og effektivt
For lang ventetid på support telefonen, men supporten helt i top.
29 December 2014
Unprompted review
Very good service for a very good price
I have been with Fullrate for a year now and I am more than happy with the service, the price it comes at and the support. They have also recently added 4G which makes it even better. Thanks for the great job.
25 December 2014
Unprompted review
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