The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Everything came out lovely.
24 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Just don’t….
I ordered a bouquet for my wife on our anniversary. I requested the order to be delivered on the anniversary date which as two days out. The flowers didn’t show up. I learned that there was an “exception” and the order would be delivered one day late. The day came and went without a delivery. I called FTD to see what the problem was.
* I was told there is no FTD florist in my area. So why did they accept the order?
*. I requested a full refund and said that I’d find flowers elsewhere.
* The customer service person said she’d give me a 50% discount and the flowers would be delivered tomorrow. Why could they deliver them tomorrow if they couldn’t deliver them yesterday because there is no florist in my area?
* I had to keep repeating myself over and over. I believe it was a language barrier. Either that or she just wasn’t listening.
* “I can understand your frustration.” I sincerely doubt it.
4 May 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Flowers were delivered 2 days ahead of…
Flowers were delivered 2 days ahead of scheduled date, totally ruined the surprise of her birthday.
22 April 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that your flowers were delivered earlier than scheduled and understand how this disrupted the surprise planned for her birthday. We know how important timing is for special occasions, and we regret the disappointment this caused.
We appreciate you bringing this to our attention and thank you for allowing us the opportunity to address and resolve the issue.
Everything was quick and easy
21 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Quick, easy on time
Quick, easy and on time delivery of beautiful flowers and chocolate.
24 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Recipients were absolutely delighted!
Beautiful flowers gave the recipients true joy! 🥰❤️❤️❤️
22 April 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
Reply from FTD
We appreciate your review and appreciate you taking the time.
If I could I would rate a 0
If I could I would rate a 0.
I ordered 18 rosed for my wife. It was our 44th wedding anniversary. When they were not delivered I was told they would come the next day and that didn't happen. When I called a 2nd time I was told that the florist could fulfill the order and I wouldn't get any roses. Terrible service!
1 May 2026
Reply from FTD
Thank you for sharing your experience with us. We sincerely apologize for the disappointment caused by the missed delivery, especially for such a meaningful occasion as your 44th wedding anniversary. We understand how upsetting this must have been and regret that we fell short during such an important moment.
We truly appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the issue. Your feedback is invaluable and helps us work toward improving our service and reliability.
The flowers and arrangement was…so beautiful
The flowers and arrangement were beautiful. She loved them and shared a photo. Thank you
24 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Easy to order
Easy to order, can do it for next day delivery. Arrangement was very well done.
30 April 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
FTD could not fulfill the order to the…
FTD could not fulfill the order to the zip code requested. They promised a full refund, which never came through. On my fourth attempt with talking to customer service they said they would only refund me 50% of the order they could not fulfill. that refund also never came through. THEY ARE THE ABSOLUTE WORST. DONT WASTE YOUR TIME
23 April 2026
Unprompted review
Reply from FTD
Thank you for sharing your experience with us. We sincerely apologize for the frustration caused by the inability to fulfill your order to the requested zip code and for the issues you encountered with receiving the refund.
We truly appreciate you bringing this matter to our attention and for allowing us the opportunity to address and resolve the issue.
Damaged Roses and Wrong Greeting Text
The stems on 6 of the 50 roses were damaged near the top and they started drooping within a day. And, the birthday greeting came as all question marks rather than the text I typed in on the site.
25 April 2026
Reply from FTD
We sincerely apologize that several of the rose stems were damaged and began drooping so quickly, and for the issue with the birthday message not displaying correctly. We understand how disappointing this must have been, especially when ordering flowers for a special occasion. Your feedback is valuable and helps us improve both our product quality and order accuracy. Thank you again for reaching out and for giving us the chance to make things right.
FTD always ships Quality Flowers
FTD always ships the most beautiful flowers and the recipients have been so thrilled. The delivery was timely.
30 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
Thank you for taking the time to review your experience with our service.
The vase in the picture that I ordered…
The vase in the picture that I ordered from, was not the same vase that was delivered.
1 May 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that the vase delivered did not match the one shown in the product image. While substitutions may occasionally be necessary due to availability, we understand how important these details are and regret any disappointment this may have caused. Thank you again for giving us the chance to make things right.
My mother's birthday flowers arrived on…
My mother's birthday flowers arrived on time and she loved them!
24 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
PERFECT!!!
The delivery and the product were ON POINT!!! Thank You So Very Much!! Recipient was extremely Happy.
22 April 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us.
Flowers arrived on time and they were…
Flowers arrived on time and they were beautifully arranged.
27 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Timely delivery...
25 April 2026
Reply from FTD
Thank you for taking the time to share your feedback with us. We’re happy to hear that your order was delivered in a timely manner and appreciate you choosing us. Your support means a great deal, and we look forward to assisting you again in the future.
DO NOT USE THIS COMPANY it’s a scam
DO NOT USE THIS COMPANY it’s a scam. I tried to order flowers for my sister’s birthday and they were never delivered. They offered to still send them or give me a gift card. I said go ahead and send them despite it being well past her birthday. I actually received an email saying they were delivered and they had not been delivered. HUGE SCAM!!!! Stay away from this company!
2 May 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
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