Frontpoint Reviews 12,784

Representative helped me remove the old sensors that were having issues and made sure the new ones were working properly. I couldn't ask for more. Thank You!

She was patient and kind. I’m 77 years old and not very computer savvy. She calmed me down and assured me we could do this together! She was right! Everything was up and running within a half hour or less. The circuit breaker outlet my hub was plugged in to failed and my hub lost power.

Positive results. Individual that assisted me was very knowledgeable and patient.

If I have any questions or problems with the equipment Frontpoint customer support help me out and I'm grateful have to have this service

Always polite and solve any issues and provide helpful education. Always ask if the customer is satisfied with results and opportunity to ask questions

Someone always answers the phone and stays with me to solve any issue

Your support staff is very helpful and ready to spend time helping customers. They always sent an e-mail for direct feedback. However, I found it the response to my e-mails to be lacking. Hence, the four star rating.

Customer service representative was knowledgeable, helpful and friendly.

Company used to be great, but lately they don't seem to care about customers and told me to leave.

As a technology company, they could make the experience better. My battery has been low on my keypad, but I can't change it. I get notifications that it's low and beeps, but frontpoint for some reason makes me call in to request a new keypad instead of sending me one.

Also they notified me that in 2 days my rates would go up, out of the blue. When I called in to cancel they told me I had to wait 30 days to cancel even though they could notify me about pricing increases in 2 days. Seems like a one sided relationship that I no longer need to be in

Needed assistance in changing batteries on a door sensor. Rep was very knowledgeable and helpful. Not sure of exact date but was December 2024.

Great system for my needs. Great customer support.

Stay away from this company. Their customer service is shady. They make it EXTREMELY difficult to cancel to dissuade people from canceling. They also do not follow through on what they say they'll do.

Kenny G did fantastic job assisting me with a setup issue. Very grateful for his help.

I reluctantly signed up for a 5-year contract at $50/mo ($600/year). My initial equipment cost was $318. Had I known then what I know now, I would have never signed up with them. For the last two years, I have been anxiously awaiting the end of the contract so I could switch to Ring Alarm with monitoring services ($200/year), as I have invested quite a bit into Ring security cameras (9 so far). I wanted to integrate my house alarm/monitoring with my security cameras.

I called Frontpoint in October (the last month of the contract) to notify them that I'll be canceling my service. The female rep I spoke with (Arionia Fowler) was not friendly at all. It sounded like she was pissed that I was canceling. She was quite rude. She reminded me that I was contractually obligated to cancel 30 days prior to the end of the contract, or else they'll have to charge me for another month. I did not know this, so she condescendingly stated where in the contract it stated as such. I laughed it off and said no problem, enjoy the extra $50. I was just glad to be rid of them. And get this, to cancel service with them, they have to email you, where you respond to this email confirming that you'd like to cancel. Ridiculous!

I asked to confirm that the equipment I own would work without the monitoring service, and she said, "yes". At no time did she say I wouldn't have access to their app anymore.

A week or so after the cancellation, I noticed I no longer could access the Frontpoint app. I primarily only used it to lock/unlock my front door and sometimes bypass some sensors. I was hoping that after canceling the monitoring service, I could at least be able lock/unlock my doors as I decided that I'd keep the Frontpoint system installed and use it in addition to my new Ring Alarm system. Nothing wrong with redundancy!

Anywho, I just got off the phone with Frontpoint where Freddie confirmed that the app is not available if I'm not paying the monthly monitoring service. I asked him to repeat this, as I found it to be absurd! I couldn't stop laughing. The $50/mo that I paid for the last 5 years ($3000 in total) should've been primarily for live 24/7 monitoring, not a fricken app!

Freddie's friendly attitude quickly changed to condescending rudeness. He repeated several times that the app was a service as well. It sounded as if though he were shocked at why I wouldn't agree that the app was worth $50/mo.

At 1st, I was planning on replacing the Frontpoint system. Then it dawned on me, why not use both Frontpoint AND my new Ring Alarm system w/monitoring at only $200/year. Especially since I had already spent so much on the Frontpoint equipment (1 Hub, 1 Keypad, 1 Smart Door Lock, 2 Motion Sensors & 7 Door/Window Sensors). I also ended up purchasing additional sensors.

So, would I sign up with Frontpoint again? Hell no! Not only are they quite expensive, both hardware and monitoring service, but their customer service is shit!

There are much better companies out there with better hardware/monitoring services and at better pricing!

Frontpoint is a scam. Sure they offer legitimate services, but when you are no longer able to use their services, they charge you an enormous cancellation fee. DO NOT USE THIS COMPANY. There are plenty of options out there that are free and don't require a monthly subscription that is WAYY overpriced

DO NOT USE FRONTPOINT. Use anyone else, and save yourself the headache of dealing with their support.

Support at Frontpoint uses a script meant to waste your time and avoid, at all costs, replacing fault equipment.

We've had a faulty sensor (that likely costs ~$2 to replace) for the past month. Everytime it malfunctions, Frontpoint support has me spend 30+ minutes testing ways to get it to send the correct reading (of 'closed door', instead of 'open door')

If at any point the sensor reading corrects itself (only to break shortly thereafter), support is trained to pretend that everyone is fixed, and to go on business as usual, instead of replacing the faulty equipment.

It took my requesting to cancel the contract and getting the call escalated to the accounts team before I got my $2 sensor replaced.

CORPORATIONS LIKE FRONTPOINT DO NOT CARE ABOUT YOU, OR ME. THEY WILL PROTECT THEIR BOTTOM LINE AT ALL COSTS. THEY MAKE REPLACING EVEN A $2 DOOR SENSOR, CRITICAL TO HOME SECURITY A NIGHTMARE.

Do not use Frontpoint. 👎👎👎

When I contacted Frontpoint regarding a battery replacement due to an extended power outage and the old battery wouldn’t recharge. They responded right away.

Tried contacting about a bill payment . Unable to talk to anyone. DONT LEAVE A MESSAGE TO CALL THEN NOT ANSWER.

My most recent customer service was terrible, the representative did not know how to fix the issue or did not want to take the time to look it up. Usually try are great.

The c s r was very helpful with a technical issue.I had with my doorbell camera. The representative was very patient and spent approximately thirty minutes with me on the phone to resolve my issue. After much troubleshooting, it was determined that the the problem was with the doorbell chime and not the front point equipment. I have always received nothing but professional and courteous help from front point.