Freshpair Reviews 

I purchased four bras which I originally purchased from a brick & mortar store. The exact brand, the exact model. The bras from Freshpair were made from very lightweight fabric and were basically worthless. They were some obvious knock-off! After speaking with Freshpair customer (service), I was issued a gift card because they refused to refund my money. I am a reasonable person, so I gave them a second chance. I ordered an adult small bathing suit for my son with the gift card and again...the quality of the fabric was very poor. Andrew is a very fit 27-year-old rock climber and usually wears small but this clearly resembled a youth large. I called Freshpair, spoke with customer (service) and requested a refund. The rep assured I would receive a refund. I did not. I received another Freshpair gift card. Horrible company, horrible customer service. I fear there is nothing to buy from Freshpair since they sell subpar quality clothing! This is a very poor way to do business...whichis why I will continue to purchase from Amazon!

Ordered a discontinued bra and received it fast. The item was packaged correctly in a box with no crushing and still in manufacturers plastic bag.

Like what other reviewers mentioned, company sells defective underwear. I ordered pump underwear and I realized pump actually sells them at same price and even lower during discount. My email to them went unanswered even my Instagram message got no response. I noticed the waist band is clearly very loose. Both items I ordered were m size but one seems like an L or XL. Do not buy from them.

I have 8 pairs, 2 I purchased from a department store and the rest from fresh pair.com and slowly 1 by 1 all that I bought from fresh pair are falling apart. It is not do to washing or drying because my wife follows the directions and eases them separately after the first pair shredded. It is the entire back side of these and I am sad because I like them.

Ordered something and package ended up being delivered to the wrong address, the customer service was terrible and clearly just automated. Did absolutely nothing for me in the end and I am out what I payed. DO NOT SHOP WITH THEM!!!!

Worst online retailer ever. Worst customer service and time consuming is a another bonus..

Had a package lost in the mail. When I contacted Freshpair about it, they told me my package was likely being held by customs, and to contact customs. Except I knew for a fact that it wasn't being held by customs, as my tracking number showed it was already cleared through customs.

Worst customer service. Do not shop here!

I ordered a bra on 3-6-2019 and have yet to recieve it. It has been charged to my credit card. I also have seen since, that the bra I paid 32.40 for is being sold for as little as 12. and some cents. I am very unhappy with your service and you can cancel my order. The order number is #7465488941165. I will be watching my card statement to make sure you have credited my account. I order on line frequently and have never experinced such poor service.

A recent order from Freshpair left me terribly disappointed. Two of the four items ordered were mislabeled for the size. I emailed BOTH Freshpair and Joe Snyder about the issue, but NEITHER responded to my inquiry. I have about a dozen of these underwear in my drawer from Freshpair and other sellers, so I think I should know how they are supposed to fit. But these two? Right label! Wrong size! Too small!!

Good luck trying to return product that does not fit.

This company sells defective underwear. Trust the reviews and do not support them. It takes roughly 2 weeks for your item to arrive and when it does, it's defective in some way. There is obviously no quality control prior to dispatch.

I tried to buy underwear twice and after placing the order I always received my order partially because they never had the item, but it was available online. Customer service never responding on my ask why they can’t shipping my order fully;(

I ordered 2 bras, one from amazon and the 2nd one, came from freshpair.com. had I known that I would not have placed the order. Both bras were returned because they were too big, and Amazon credited my account right away. Freshpair says the item was covered in dirt, so they wont refund my money or send the bra back to me. I have submitted a complaint to the BBB

The worst online buying experience I have EVER had, and I have shopped online for just about everything I own.

I ordered a single bra in my size and selected the “US” sizing option and paid. A couple of weeks later, I received my bra in UK sizing. Here’s the response from customer service...
“Our team will be glad to provide you with the prepaid return label so that the item can be returned to us without any cost. If this is something that will work for you, it will be great if you can share an image of the item, although, it will still work if this will be not available; this is just so we can show to the manufacturer and avoid this from happening again.”

Soooo...I sent them a picture to help them figure out what happened...AND...

“You may change the sizing option on the item page, to accurately choose the correct sizing, but it shall be delivered to UK sizing.”

And no return label was sent. I have NEVER experienced this kind of poor customer service from ANY online retailer. Especially when buying lingerie, you should not have options for people to change things (US sizing), when it’s not even an option to begin with. Then, send the incorrect UK size, and expect the customer to be responsible to pay for the return shipping. It doesn’t make any sense, and it’s a horrible business practice.

Can not ship anything on time. 14 day and still waiting for something that was supposed to be shipped in 4 to 5 days. And I even paid more for faster shipping.

I tried to buy a short twice and after placing the order I was waiting and waiting. they never had the item, but it was available online.

I guess, seeing all reviews here about Freshpair.com I am not surprised why their service, or even the attitude of the people who work their is horrendous. NEEDLESS TO SAY. Do NOT shop here.

I had a problem on their website when I was placing my order, I emailed them immediately and received reply to wait 24 hours which I did and I placed my order and it came in wrong. I called today and the representative was very rude and kept speaking to my like I was a 2 yr old and kept saying my name over and over again, very annoying... She told me I would have to pay to send the order back and I asked to speak to a Manager and she told me they are unable to transfer me to one that but she would gladly pass my number to him . It is now the end of the day and I have not received a call back. I am very disappointed with Freshpair

I had ordered two sets of underwear from Freshpair. When I received the package, both packages were the wrong size. I called customer service. They asked me to take photos of the labels and send the photos to them. When I did this, they sent me a return postage label. I put both packages into the same mailer in which they had been sent and sent them back. A week later, I got an email that said that they were refunding only half the money, claiming that I had returned only one of the two packages (I sent both to them, but had no way to prove it).

So, I am out half the cost with no merchandise. It is a great way for Freshpair to make a large margin -- charging money but providing NO merchandise. Beware.