I thought it was a scam, took ages to receive communications and felt like a scam. After many email with Mia, the goods finally arrived with quality of materials was excellent and the cut was love... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially ordered and was a little concerned that the pants might not fit properly. Once they arrived they needed some modifications and French Crown was willing to send me a new pair of pants fre... See more
Company replied
Nora is the representative for French that helped with my order. I contacted them and they followed back ensuring the problem was solved. I am more than grateful for their support ,I've been a custome... See more
Company replied
Good morning, I've been a french quarter customer for some years now. I love the style and fit of the items I've gotten so far. Unlike any other online company,when a mistake is made they urgently too... See more
Company replied
Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Below expectations.
Quality control is below expectations. Two out of the three suits I ordered had shoulders sewn unevenly, which is a significant flaw — especially on a formal garment like a tuxedo. The shoulder construction is one of the most important parts of the silhouette, as it affects how the jacket drapes, how symmetrical the posture appears, and how the suit looks in photos.
I was also surprised to see that their tuxedos are designed with belt loops. From a classical black-tie perspective, this is considered a major etiquette mistake, as tuxedo trousers traditionally should not be worn with belts.
That said, they do offer a very wide range of colours and fabrics. Their velvet selection in particular is genuinely impressive. The overall styling could use a touch up to more modern and minimalist style. This could easily have become a go-to brand for me.
Unfortunately, due to the quality control issues mentioned above, I will not be returning as a customer, and I cannot recommend them at this time.
20 May 2026
Unprompted review
Reply from French Crown
Dear Sajeel Hussain,
Thank you for taking the time to share such detailed and thoughtful feedback.
We sincerely apologize that the suits you received did not meet your expectations, especially regarding the uneven shoulder construction. You are absolutely correct that shoulder balance and symmetry are critical elements in the structure and presentation of a formal garment, particularly tuxedos. We understand how disappointing this must have been, especially after investing in multiple pieces.
We also appreciate your honest observations regarding the tuxedo trouser styling and black-tie tailoring standards. Feedback from customers with a strong understanding of garment construction and formalwear etiquette is extremely valuable to us and helps us improve both our design direction and quality standards.
At the same time, we are grateful for your kind words about our color range, fabrics, and velvet collection. It means a lot to know that aspects of our collection stood out positively despite the concerns you experienced.
Your feedback regarding quality control, finishing consistency, and overall styling has been shared with our product development and manufacturing teams for serious review and improvement.
We truly regret that this experience affected your confidence in our brand, but we appreciate the opportunity to learn from your experience and improve moving forward.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Love the fitting and quality of the…
Love the fitting and quality of the product.
24 May 2026
Unprompted review
Reply from French Crown
Dear Kishore KN,
Thank you so much for your kind feedback!
We’re delighted to hear that you loved the fitting and quality of the product. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Site is found genuine,please go through…the official website of French Crown
Site is found genuine,please go through the official website of French Crown
21 May 2026
Unprompted review
Reply from French Crown
Dear Raju,
Thank you so much for your kind feedback and trust in French Crown!
We’re delighted to hear that you found our website genuine and reliable. Your support and recommendation truly mean a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great customer service! 10 out of 10
The quality of the dress shirts are amazing. And the customer service is astounding. I had the smoothest and quickest conversation with Mia, who helped me with an exchange, and my issue was solved really quick. I would totally shop here again. Looking forward to ordering a suit in the future. :)
22 May 2026
Unprompted review
Reply from French Crown
Dear Brandon Morales,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you loved the quality of our dress shirts and had such a smooth experience with our customer service team. It’s especially great to know that Mia was able to assist you quickly and make the exchange process easy and hassle-free.
We’ll be sure to share your kind words with Mia — it will truly make her day!
Your support and trust mean a lot to us, and we’re excited to serve you again in the future, especially when you’re ready for your next suit purchase 😊
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
I bought a suit from French Crown
I bought a suit from French Crown, sadly it didn’t fit as expected, however I was delighted with Mia at French Crown who assisted me in finding out my measurements and she asked for my pictures of me wearing it so that a replacement could be made for me. Aftercare means everything and I am very grateful to have been treated as well as I am being. I can’t wait to receive my new suit and I am sure that this will fit well
22 May 2026
Unprompted review
Reply from French Crown
Dear Vincenté,
Thank you so much for your thoughtful and wonderful feedback!
We’re truly delighted to hear that despite the initial sizing issue, Mia was able to assist you with care and attention to ensure the replacement suit is tailored better for you.
Providing excellent aftercare and making sure our customers feel supported throughout the process is extremely important to us, so your kind words truly mean a lot.
We’ll be sure to share your appreciation with Mia — she will be thrilled to know her support made such a positive impact.
Thank you once again for your trust and patience. We’re confident your new suit will fit beautifully, and we look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Great quality products with even…
Great quality products with even better customer service. I appreciate their timely professionalism and thoughtful communication.
15 May 2026
Unprompted review
Reply from French Crown
Dear David,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’re happy with the quality of our products and even more pleased with the customer service experience you received.
Your appreciation for our professionalism, timely support, and thoughtful communication means a lot to us and encourages us to continue delivering the best possible experience.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
French Crown told me to contact them…
French Crown told me to contact them and they have NEVER replied. Poor quality and VERY POOR customer service.
13 May 2026
Unprompted review
Reply from French Crown
Dear Allen Montgomery,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused.
Not receiving a response after being asked to contact us is certainly not the level of service we aim to provide. We also regret that the product quality did not meet your expectations.
Your concerns regarding both communication and quality are being taken very seriously, and we would genuinely appreciate the opportunity to review your case properly and work towards a resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Service & Quality Concern”
Our senior support team will personally investigate the matter on priority and assist you accordingly.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve our service standards.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
The Customer Service is top-notch
The Customer Service is top-notch! I recently ordered a suit but the pants are too big in the waist, I would’ve been satisfied with an exchange but I was notified that the fabric was out of stock for those pants, I was offered a replacement suit at no additional charge and told to keep the suit that the pants didn’t fit. I’ve ordered several suits and have been pleased with them all. Repeat customer
15 February 2026
Unprompted review
Reply from French Crown
Dear Darrell Moye,
Thank you so much for your wonderful feedback and continued trust in French Crown!
We’re truly delighted to hear that you had such a positive experience with our customer service team and that the replacement solution met your expectations. Customer satisfaction is always our top priority, so it’s great to know that our team was able to assist you smoothly when the original fabric was unavailable.
Your continued support as a repeat customer means a lot to us, and we’re so pleased to hear that you’ve been happy with the suits you’ve ordered from us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Customer Service made sure I was…
Customer Service made sure I was satisfied. I ordered some slacks to go with my suit jacket and the color didn't match, the company offered me a whole new suit no extra charge. very satisfied
14 May 2026
Unprompted review
Reply from French Crown
Dear Scot,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that our customer service team was able to assist you and ensure your satisfaction. We understand how important it is for suit pieces to match perfectly, so we’re glad we could provide a suitable solution for you.
Your satisfaction and support mean a lot to us, and we’re happy to know you had a positive experience with French Crown.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Excellent follow through
Thank you for your follow-up and for taking care of my concern
21 May 2026
Unprompted review
Reply from French Crown
Dear Tony Foster,
Thank you so much for your kind feedback!
We’re delighted to hear that you appreciated our follow-through and that your concern was properly taken care of. Customer satisfaction is always our priority, and your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Very nice garments with modern designs…
Very nice garments with modern designs and fit!
Can totally recommend Veronica as a great seller
21 May 2026
Unprompted review
Reply from French Crown
Dear Bodo Baumgaertner,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you loved the modern designs and fit of our garments. Your recommendation truly means a lot to us.
We’ll also be sure to share your kind words with Veronica — she will be thrilled to know that her support made such a positive impression.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
They are of very poor quality
They are of very poor quality, appear rusty and used, and they do not even qualify for a refund. It is better not to waste your money or time on them. I believed they were premium products, but the quality is worse than Meesho.
1 May 2026
Unprompted review
Reply from French Crown
Dear Rozer,
We’re truly sorry to hear about your experience and sincerely apologize that the products did not meet your expectations.
Receiving items that appeared defective or below the expected quality standard is certainly not the experience we aim to provide. We also understand your disappointment regarding the refund concern and regret that this situation has affected your trust in our brand.
Your feedback regarding product condition, finishing, and overall quality is being taken very seriously and will be shared with our quality control and production teams for immediate review.
We would genuinely appreciate the opportunity to investigate your case further and work towards a proper resolution. Kindly email us at contact@frenchcrown.com with your order details and, if possible, product images along with the subject line:
“Trustpilot Escalation – Quality Concern”
Our senior support team will personally review the matter and assist you on priority.
Thank you for bringing this to our attention. Your feedback helps us improve our products and service standards.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Order Problem
I had an issue with the order and was not happy but then I realized the mistake was mine as I ordered the wrong size. Nora handled it very professionally and I will certainly not be afraid to order again.
20 February 2026
Unprompted review
Reply from French Crown
Dear Andrew Hydorn,
Thank you so much for your honest and thoughtful feedback!
We’re glad to hear that the issue was understood and that Nora was able to assist you professionally throughout the process. Providing supportive and understanding customer service is always our priority.
We’ll be sure to share your kind words with Nora — it will truly mean a lot to her!
Your trust and confidence in ordering from us again are greatly appreciated, and we look forward to serving you in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Disappointed with the Quality and Service
I was really excited to order from this website, but unfortunately my experience was not good. The shirt quality was very disappointing compared to what was shown in the pictures. The fabric felt cheap, and the fitting was not accurate at all.
Delivery also took much longer than expected, and customer service was not very helpful when I tried to contact them about my issue. Overall, the product did not feel worth the price I paid.
I hope the brand improves its quality and customer support in the future.
18 May 2026
Unprompted review
Reply from French Crown
Dear Vidya Rani,
We’re truly sorry to hear that your experience did not meet your expectations and sincerely apologize for the disappointment caused.
We understand how frustrating it must have been to receive a product that did not match the quality, fabric feel, and fitting you were expecting based on the images shown online. We also regret the delay in delivery and the inconvenience you experienced while trying to get assistance from our customer support team.
Your feedback regarding product quality, fitting accuracy, delivery timelines, and customer service is extremely important to us and will be shared with our quality control, production, and support teams for serious review and improvement.
We genuinely appreciate you taking the time to share your experience and your constructive suggestions. We would also like the opportunity to review your case further and work towards a proper resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Quality & Service Concern”
Our senior support team will personally investigate the matter and assist you on priority.
Thank you again for your honest feedback. It helps us improve and serve our customers better.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great selection and excellent customer service
The suit was well made, it fits very well. I recommend French Crown . Great selection for clothing needs, and excellent customer service. They always respond to texts or email
18 May 2026
Unprompted review
Reply from French Crown
Dear L.ionel S.,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you were happy with the fit and quality of the suit and that you had a positive experience with our customer service team.
It’s also wonderful to know that you appreciated our clothing selection and responsive communication through text and email. Your recommendation and support truly mean a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Truly impressed by your "world-class" service
Subject: Truly impressed by your "world-class" service
I wanted to reach out and personally thank you for the absolute masterclass in customer service you’ve provided, as your email suggested to include your name in the review - Nora Smith
I’m still in awe of how your communication skills miraculously improved the moment I opened a PayPal dispute. It’s heartwarming to know that your inbox only starts functioning when your money is actually at risk.
Regarding the original lilac shirt—the one that was apparently designed for a giant rather than a human being—thank you for your "gesture of goodwill" in letting me keep it. Since it was completely useless and you clearly didn't want it back, I’ve ensured it found a permanent home in my trash can.
Then we have the replacement. I love the element of surprise you’ve incorporated into your business model—specifically, the part where you "forgot" to mention that the replacement lilac shirt isn't actually available. It's a bold strategy to offer a resized exchange and then just... not have it.
It’s become very clear that now that you have my money, the "customer" part of "customer service" is optional. And your commitment to the "one email per day" limit is truly inspiring; I didn't realize I was dealing with a company that operated on a 19th-century postal schedule.
I look forward to our next scheduled interaction in 24 hours.
I regret dealing with French Crown.
19 May 2026
Unprompted review
Reply from French Crown
Dear Jaz D,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused throughout this process.
We understand your concerns regarding the communication delays, the sizing issue with the original shirt, and the lack of clarity surrounding the replacement availability. We also regret that your experience gave you the impression that your concerns were only addressed after escalation through PayPal. This is certainly not the experience or level of service we aim to provide to our customers.
Your feedback regarding response timelines, product sizing accuracy, stock communication, and overall handling of the situation has been taken very seriously and will be shared internally with both our customer support and operations teams for immediate review.
We genuinely regret that this experience affected your trust in French Crown, especially after giving us the opportunity to resolve the issue. Customer satisfaction remains extremely important to us, and we appreciate you taking the time to share such detailed feedback.
We would still welcome the opportunity to review your case further and work towards a fair resolution. Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Service & Replacement Concern”
Our senior support team will personally investigate the matter and assist you on priority.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Company meets the expectations as the…
Company meets the expectations as the commitment to deliver the shipment was fulfilled before the stipulated time frame. Material, finishing and quality of the product has not been compromised which strengthens trust to the brand. Customer care support was outstanding specially from one Mr. Rahul who listened to the queries patiently and looked keen to helping in all manner. Thanks Team, F.C.
18 May 2026
Unprompted review
Reply from French Crown
Dear Omprakash Singh,
Thank you so much for your wonderful and detailed feedback!
We’re truly delighted to hear that we were able to meet your expectations through timely delivery, quality craftsmanship, and overall product finishing. Your trust in our brand means a lot to us.
It’s especially rewarding to know that Rahul provided outstanding customer support and assisted you patiently with all your queries. We’ll be sure to share your kind words with him and the entire team — it will truly encourage and motivate everyone.
Thank you once again for your trust and support. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Very happy with the quality and fitting…
Very happy with the quality and fitting of the shirt.
18 May 2026
Unprompted review
Reply from French Crown
Dear Prasanna Kumar Sarangi,
Thank you for your kind feedback!
We’re delighted to hear that you’re very happy with the quality and fitting of the shirt. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Islamu Ddin,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of the product. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
French Crown Service and Products are 5 Star!
I have ordered several items from French Crown including vests, blazers and a suit. Recently, following a visit to India, I ordered a Nehru black stretchable blazer and a grey blazer - the quality is always exceptional! In one case, the Grey blazer was too slim - unlike the other jackets I ordered from French Crown. No problem! Immediately, Mia, the customer service representative, engaged and helped with a replacement. I am even more confident in French Crown! Their quality and service are amazing!
16 May 2026
Unprompted review
Reply from French Crown
Dear Gil,
Thank you so much for your wonderful and detailed feedback!
We’re truly delighted to hear about your continued positive experience with French Crown and that you’ve enjoyed our vests, blazers, suits, and especially the Nehru blazer collection. It means a lot to us that you consistently find our quality exceptional.
We’re also very glad to know that Mia was able to assist you promptly with the blazer replacement and make the process smooth for you. Providing reliable support and ensuring customer satisfaction is always our priority.
Your trust and confidence in French Crown truly mean a lot to us. We’ll be sure to share your kind words with Mia!
We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.