So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
Rented a trailer multiple times already. Very convenient and well-priced. Only had an issue once, which was resolved well by their customer service.
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Super easy to rent😃
13 July 2026
Unprompted review
Works like a charm!
13 July 2026
Unprompted review
Not just simple and convenient
Not just simple and convenient, their customer service is absolutely spot on. Quick, helpful and friendly. Thanks!
13 July 2026
Unprompted review
Faulty trailer.
The trailer I was given had a faulty electrical adapter and could not be connected. I returned the trailer but could not get the working one parked next to the faulty without a charge for "extra hours"... After 30 minutes this was resolved.
13 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We're sorry to hear about the issue with the electrical adapter and the inconvenience it caused. We understand that this was frustrating, especially when you had to spend extra time getting access to another trailer.
We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our service.
Best regards
Freetrailer
Yet another perfect experience
Yet another perfect experience. Smooth and perfect quality as always with freetrailer
12 July 2026
Unprompted review
Easy to book and collect
Easy to book and collect. The trailer was in good condition and everything worked.
12 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Agustin,
Thank you for your review.
We're delighted to hear that you found our service easy and smooth, and that the trailer was clean and ready to use. Providing a convenient and reliable experience is exactly what we strive for.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Easy handling
10 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Steffi,
Thank you for your review.
We're happy to hear that you found our service easy to use. Providing a simple and hassle free rental experience is one of our top priorities, and we're glad we could deliver.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Really easy to use through the app
10 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Melanie,
Thank you for your review.
We're delighted to hear that you found our app really easy to use. Providing a simple and convenient rental experience is exactly what we aim for, and we're pleased that the app made the process smooth for you.
We hope to see you again soon.
Best regards,
Freetrailer
Easy to use app and trailer guide is…
Easy to use app and trailer guide is great.
10 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jacob,
Thank you for your review.
We're delighted to hear that you found our app easy to use and that the trailer guide was helpful. We work hard to make every step of the rental process as simple and straightforward as possible, so it's great to know that it made a difference.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
So increadibly smooth!
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed it… Will definitely use this service again!
10 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Lotta,
Thank you for your review.
We're delighted to hear that you had such a smooth experience with Freetrailer. It's great to know that you found it easy to locate the right trailer, that the instructions in the app made both pickup and return simple, and that extending your rental by an extra hour was quick and convenient when your plans changed. We're especially pleased to hear that you'll be using our service again.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Great Process and easy to handle
10 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michael,
Thank you for your review.
We're delighted to hear that you found the rental process easy and straightforward. Making trailer rental simple and convenient is exactly what we strive for, and we're glad you had a great experience.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
All perfect
All perfect. Nice booking system. Clean & new. And the greatest: It was really for free (max. 3 hours for free).
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Twain,
Thank you for your review.
We're delighted to hear that everything went perfectly and that you were happy with the booking system and the condition of the trailer. It's especially great to know that you were able to take advantage of our free rental option for up to 3 hours.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
very easy to use
very easy to use, return and get help for issues. would recommend
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Astrid,
Thank you for your review.
We're delighted to hear that you found our service very easy to use and that both the return process and the support you received met your expectations. It's especially great to know that you would recommend Freetrailer to others, it truly means a lot to us.
We hope to see you again soon.
Best regards,
Freetrailer
Great!
Bluetooth lock was acting up slightly otherwise everything was perfect!
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Vaster,
Thank you for your review.
We're delighted to hear that you had a great experience overall. We're sorry to hear that the Bluetooth lock was acting up slightly, but we're pleased that everything else worked perfectly.
We appreciate you bringing this to our attention, as it helps us improve our service.
We hope to see you again soon.
Best regards,
Freetrailer
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