Free Spin Reviews 

278
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Customer support specifically from FLORA was fantastic! Pleasant, knowledgeable, patient and all around nice! Thank you so much FLORA!

Company replied

Rated 3 out of 5 stars

Im still waiting on my redemption. They're relatively slow compared to other casinos. I had to send my info twice and keep on them. They say it's otw now. I will update and add another star if it land... See more

Company replied

Rated 4 out of 5 stars

The site has a great variety of games of all kinds. The customer service is amazing, super fast at responding and very helpful with explaining things.. The only thing I don't like is their daily bonus... See more

Company replied

Rated 2 out of 5 stars

It’s possible to do well on this casino, but when you do they have a ridiculously long list of items they want you To submit in order to receive pay out. Bank cards, state identification ,bank stateme... See more

Company replied

Company details

  1. Casino
  2. also in
  3. Online Casino or Bookmaker

Written by the company

FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.


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You should know

3.7

Average

TrustScore 3.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(278)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Free Spin is my go to platform

Free Spin is my go to platform. Always added new games. I love playing free spin. Customer service is awesome! They response to my email very quickly.

19 September 2026
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Reply from Free Spin

Hello Kizzy,

Thank you for your feedback!

If you have any inquiries, please don't hesitate to reach out to our support team; they're available 24/7!

Rated 4 out of 5 stars

I love the free games everyday

I love the free games everyday. And they have some great slot games

19 September 2026
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Reply from Free Spin

Hello Tysha,

Thank you for your feedback!

If you need assistance, please don't hesitate to reach out; our team is available 24/7!

Rated 5 out of 5 stars

Nothing

App is very fun

15 September 2026
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Reply from Free Spin

Hello Blur,

Thank you for your feedback!

If you need assistance, please don't hesitate to reach out, our team is available 24/7!

Rated 4 out of 5 stars

Still waiting to see how it góes..

Still waiting to see how it góes... Still to soon to give aan honest opion

13 September 2026
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Reply from Free Spin

Hello Richard,

Thank you so much for your feedback - this is exactly what helps us grow and improve.

For further assistance, please don't hesitate to reach out to our live chat team or to email us at support@freespin.com , we are always here for you!

Rated 1 out of 5 stars

If they had negative 5 Stars that's…

If they had negative 5 Stars that's what I would give... first of all total scam, I played 3 different games in which each games I got where you would go into the bonus round and all of a sudden a message would appear stating "your last game was interrupted you can finish now" but never allowed me to go into the bonus rounds, this happened on the three different games which I found to be sooo weird. I contacted customer service supposedly they were going to get it fixed and I'm assuming "fixed" to where I'm able to get into my bonus rounds but checking this morning they completely wiped everything out!!! LUCKILY I took screenshot!!! I'm staying away from this scam of a game!!!

14 September 2026
Unprompted review
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Reply from Free Spin

Hello Rosa,

Thank you for your feedback!

We're sorry this experience hasn't met your expectations, and we'd like to look into it further to understand what went wrong. We've located your account, and the appropriate team will be in touch shortly.

Rated 5 out of 5 stars

Great game

I'd recommend to all of my friends. Fair gaming site I have no complaints at all.

11 September 2026
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Reply from Free Spin

Hello Dorian,

Thank you for your feedback, we're very happy to hear!

If you need any type of assistance - please don't hesitate to reach out. Our support team is available 24/7!

Rated 1 out of 5 stars

ANYONE WHO IS A SERIOUS PLAYER, STAY AWAY!!

FIRST EVER REVIEW OF ANY SWEEPSTAKES CASINO, POSTING BECAUSE MY EXPERIENCE WAS SO BAD, RIDICULOUS & INSANE.

HOPEFULLY WILL
LISTEN AND INSTEAD OF WASTING 3 HOURS OF LIFE WAY I DID 1ST TIME ON SITE GIVING IT A TRY, WHICH WAS ALMOST ENTIRELY SPENT ON CHAT WITH CUSTOMER SERVICE TRYING TO DEAL SOME OF THE WEIRDEST SHADY THINGS EVER ON SP CASINO, WILL SPEND 3 HOURS SOMEWHERE ELSE!

Try to keep this short and sweet as possible, wish I could post the screen shots of my last chat with team supervisor. Will update and include youtube link with the screenshots included as well as a more indepth review on one of the worst customer service experiences ever

Went to test out and see if was decent, reputable and worth spending money. Always test before large deposit. At first couldnt find any games I usually play, enjoy and know well, which help me compare & get a good feel almost immediately how casino might operate. In search found a top option, 3oaks games, but could play cause of error and connection message. Let CS know with no answer or idea why. I went tried a couple others I play, different platforms, and they wouldnt work either, so check a bunch to see issues. ONLY ONE I COULD PLAY WAS THERE OWN DICELAB PLATFORM GAMES,INTERESTING!!

However after doing a search, I found Voltage Blitz Rapid, another game I play often, which worked, game play was decent, return rate was ok and it worked fine no glitches or lags. So, after playing for 15 mins, bought $10 welcome pack stay logged in and connected with intention of continuing to play same slot games Voltage. This where gets so shady, when I went back to lobby & search for game, same way located it before, it wasnt coming up only 1 game, a DIcelabs game. I tried to search it by all 3 word, which got me other games in search, all Dicelabs, but no Voltage. I went to history to see if showed i played and sure enough it shows all spins. Then went to try and find under categories, searching for a while cause they make it hard to find anything else but Dicelabs. After a while search entire site, couldnt find it literally disappeared.

So, I went back to CS to let then know this new issues, still no response or clue why others were giving me error message, which i received no response with chat being disconnected by them. I waited played a Dicelab game with absolutely luck, which i suspected and was worried about cause all these issues, respsonse from CS, along with layout of site and fact its so hard to actually find other games besides Dicelabs, which arent and actually accessible to play.

Eventually went back to chat to see what was going on trying to be patient. Finally after 4th attempt, team supervisor Nina responded, hahaha,it was special and let me know all it need to know. Her answer was to go the EXCLUDES GAMES category, to see if they work. Obviously all Dicelabs games their platform games, which i did to humor her cause I knew the worked. This was my worry, because this was basically all did or said, point me to those slots and to enjoy. She also kept saying all the other games should work,until she slipped up and said we'll some platforms on our site restrict players with no reason why they do, or asking me a single question to find out if I meet any of those restrictions.

She had absolutely no answer for how a slot game could disappeared, Voltage, especially since i informed her clear cache and did all proper checks on my cell. I know how search functions work, not possible in 3 mins based upon staying logged in & connected form game to disappeared from search and site, without someone doing something, especially when all the other games beside one i was playing were still coming up.

I've never done review, cause never seen this type of insanity and shady which Im about to explain got crazier. I did play exclusive Dicelabs slots again between chat 3 and last chat to see if my assumption was correct, or maybe they will boost my chances on win for inconvenience. Over 100 spins, multiple games, $10 and my assumption was correct, A TOTAL CASH RETURN BACK NOT PROFIT WHAT I RECEIVED BACK FROM ALL THOSE SPINS $.02.. Lol, chance Dicelabs slots use random # gen, in my opinion 0%

Finally part, at end of my hour long chat with TeaM Super Nina, I simply asked for my $ back, 3 hours of patients and nonsense had run its course so asked for my $10 to be refunded and will be on my way. Her response, classic, requesting a refund will violate our player agreement & rules, and your account will be banned. Hilarious, she is threatening me after I spent 3 hour trying to be a paying quality Customer who deposits alot every year playing. Then she said my refund request of $10 whole dollars had to be sent to the appropriate person for review and to be signed off.. Again Hilarious, isnt she the Team Supervisor??? She cant authorized a $10 refund! Well I was done will update with link

13 September 2026
Unprompted review
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Reply from Free Spin

Hi Beige,

Thank you for providing your feedback!

We're very sorry to hear you had such a negative experience on our website, that's not the experience we want for our customers.

That said, we'd like to look into this case further, but we were unable to locate your account using the credentials provided. This is why we've requested some additional information from you.

Rated 3 out of 5 stars

I love the games

I love the games. But, the free SC coins are not often and very small amounts. Great customer service experiences.

11 September 2026
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Reply from Free Spin

Hi Tiamara,

Thank you so much for your feedback - this is exactly what helps us grow and improve.

For further assistance, please don't hesitate to reach out to our live chat team or your personal host, we are always here for you!

Rated 5 out of 5 stars

Fast redemtions

20 July 2026
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Reply from Free Spin

Hello Jeffrey,

Thank you for your wonderful feedback!

If you ever need assistance - please do not hesitate to reach out, our support team is available 24/7!

Rated 5 out of 5 stars

Great fast customer service and fun…

Great fast customer service and fun games for sweeps coins and quick money!

10 September 2026
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Reply from Free Spin

Hello Dakota,

We appreciate you taking your time to share your feedback!

If you ever need any assistance, don't hesitate to reach out, our support team is available 24/7!

Rated 2 out of 5 stars

Waiting on an $800 redemption

*Updated review* Still have not received my money, will not return to this platform because of this. So many faster payout options on other sites. Waiting on an $800 redemption. Will update star rating if I receive my money soon. Platform is fun but I’m tired of playing on sites that don’t offer instant payouts.

7 September 2026
Unprompted review
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Reply from Free Spin

Hello Chloe,

Thank you for your feedback, it is truly appreciated.

We take such concerns very seriously, so we would like to look into this right away, which is why we have requested the information.

In the meantime, please do not hesitate to reach out to our support team through Live Chat or email, at support@freespin.com. We are available 24/7!

Rated 4 out of 5 stars

Well the welcome offer was inciting but…

Well the welcome offer was inciting but it is definitely difficult to get a decent win but I will say that the customer service is top notch

8 September 2026
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Reply from Free Spin

Hello,

Thank you for your feedback!

Regarding the wins, we'd like to highlight that both the frequency and size of game outcomes are generally influenced by RTP (Return to Player), if you need high RTP game suggestions - don't hesitate to reach out!

Thanks for choosing us!

Rated 2 out of 5 stars

Redemption takes FOREVER

It’s a legit casino, customer service team is on point but the redemption process takes entirely way too long and it’s because of that reason alone that I’m giving it a 2 star review having to wait a week or longer for your winnings to hit your bank account is really frustrating especially when other sites are instant or same day payouts at least, fix that issue and it would be a top notch gaming site

2 September 2026
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Reply from Free Spin

Hello Shanda,

Thanks for the feedback!

We've reviewed your case and can confirm that your redemption is on its way and currently within the estimated timeframe shared by our Payments team, so it should reach your bank account soon.

That said, if it experiences any delays or issues, please don't hesitate to reach out to our support team, and we'll be happy to assist right away.

Thank you for your patience!

Rated 5 out of 5 stars

Its a great site with a huge selection…

Its a great site with a huge selection of games and the customer service is the best around.

7 September 2026
Unprompted review
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Reply from Free Spin

Hello Anthony,

Thank you for your feedback.

If you need anything else - remember, we're always here for you!

Rated 1 out of 5 stars

They hold up the verification process…

They hold up the verification process if you actually “win” anything. It’s a scam walk away from this one!

6 September 2026
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Reply from Free Spin

Hello John,

Thank you for your feedback, it's truly appreciated!

We've reviewed your case and noticed that not all of the required KYC documents were submitted initially, which is what has caused a delay in the verification process. However, we're happy to let you know that your KYC has now been approved.

We'd also like to highlight that submitting all required KYC documents at the time of your redemption request plays a crucial role in ensuring a safe and secure redemption process.

Thank you for your feedback!

Rated 5 out of 5 stars

The money baby

The money baby

6 September 2026
Unprompted review
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Reply from Free Spin

Hello Kay,

Glad to hear you've had positive experience with us so far, we hope to keep up to your expectations!

Rated 4 out of 5 stars

Customer service is excellent

Customer service is excellent

5 September 2026
Unprompted review
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Reply from Free Spin

Hello Darrell,

Thank you for your kind words!

If you need assistance, remember, we're always here for you!

Rated 5 out of 5 stars

This is my number one place to play

This is my number one place to play! They have the very best games, amazing perks and wonderful customer service people!

5 September 2026
Unprompted review
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Reply from Free Spin

Hi again, Heather!

Thank you for your feedback, it is greatly appreciated.

Rated 3 out of 5 stars

Just signed up and I like the games…

Just signed up and I like the games Just wish the game would provide with real free SC enough to actually play

4 September 2026
Unprompted review
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Reply from Free Spin

Hi Tiarka,

Thank you for your feedback - it's truly appreciated!

If you need any assistance, don't hesitate to reach out. Our support team would be happy to help!

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