Freeola & GetDotted Reviews 372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the service for being friendly, quick, and budget-friendly, often highlighting the knowledgeable support staff. People appreciate the efficiency of installations and the professionalism of engineers, noting that everything is left neat and tidy. Reviewers also value the quick response times and helpful explanations received, feeling that the company is genuinely on their side. However, some customers were dissatisfied with service outages, particularly regarding email and website hosting, which caused significant business interruption and inconvenience. These individuals reported issues with vague status updates and a lack of clear information on service restoration. A few other people also felt that the website builder was awful and that the company's transparency regarding service limitations, especially for "free" offerings, was lacking.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the excellent, friendly, quick, and... See more

Website

Consumers find website experiences to be ambiguous. Some reviewers report significant issues with domain... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had... See more

Company replied

Rated 5 out of 5 stars

I use Freeola for my domains and my Broadband and wouldn't go back to anyone else for either. I've never had any problem lsnwothbusage and most importantly their customer service is second to one.... See more

Rated 5 out of 5 stars

Freeola has hosted two sites for me for very many years. Always extremely reliable. On the very few times I've had to ask for help - usually when it wasn't even their problem, they've been very quick... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very Satisfied

Have been with Freeola from their very beginnings.
From buying a number of domain names and running a few websites.
Customer service has been superb, and patient when dealing with computer luddites like me!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Superlative customer support

After upgrading my broadband I was not getting the connection rate that I expected. The very helpful assistant at FreeOla talked me through the necessary steps, and arranged for an Engineer to check my line.

A couple of days later and I had an engineer fit a new master socket, free of charge of course, and now I'm getting the rate I'm paying for.

Customer Support from FreeOla has always been superlative on the few occasions I have needed it over the last 20 years. Bravo.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service, highly recommended!

I have been a Freeola customer for over 20 years and throughout had always a positive experience. Fast, reliable broadband and a really good offer for domain names and hosting. Support staff are very knowledgeable and friendly. Highly recommended!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Reliable service and excellent Customer support

I have been with Freeeol a for 15 years. Using their broadband and Domain hosting facilities.

They provide me with a reliable service and, if there is a problem, REAL people I can talk to on the phone.

The service and the excellent Customer service is what keeps me with Freeola.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I've been associated with for a good…

I've been associated with for a good ten years
I started by using their FREE email addresses. Then when I needed a domain name, it was obvious that I would use FREEOLA as they have supported me, whenever, I believed I had a problem. AW

6 August 2023
Unprompted review
Rated 5 out of 5 stars

I have always found Freeola incredibly…

I have always found Freeola incredibly helpful and responsive. I’ve been with them for many years and not had many reasons to have to contact them for help as it’s always been smooth running. Would definitely recommend them

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I've been with them for many years

I've been with them for many years, with internet privision and two web sites. Cost and reliability always first class. Very seldom had needto contact them, but when I have they've always quikly given accurate and helpful answers in a friendly way.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service provider

After absolutely shocking service from our last provider we decided to change to freeola, wow, what a difference, from explaining the process of moving and checking up on us every step of the way .All the phone operators are knowledgeable, no being passed around from department to department, so happy with our service now.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Tremendous service

I have been with freeola for almost 20 years and I have found them to be fantastic. The service which includes web site hosting, email and broadband have always been super reliable and the really, really big thing is the customer service and technical back up, which I have used many times, is second to none they are incrediblt helpful.

6 August 2024
Unprompted review

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