Exceptional customer service w/ patience and clarity at the heart of the experience. It's so good to be able to speak to a human being (rare these days!) and every single time I've needed to call in,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cancelled my subscription on the same morning I noticed it had been renewed. Nothing wrong with FreeAgent at all, just had to close the non-functioning company down. I phoned the customer services t... See more
On the rare occasions when I've needed to contact the FreeAgent help desk, it's been time well-spent. Quick to access, good listening & tailored responses delivered in easy-to-understand language... See more
Company replied
Have used FreeAgent since the inception of an ecommerce site. It has worked well including sending docs to HMRC, handling our VAT data when we first registered and changing from flat rate to regular V... See more
Company replied
Company details
- Accounting Software Company
- also in
- Bookkeeping Service
- Payroll Service
- Tax Preparation
- Tax Preparation Service
- Tax Preparation Software
About FreeAgent
Written by the company
Accounting software that helps you thrive
Why choose FreeAgent?
- Manage your business finances with clarity and confidence
- 9/10 small business owners feel more financially confident
- Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
- Work seamlessly with your accountant
Key features and support
- Making Tax Digital compatible
- Self Assessment, VAT, payroll, and expense management
- Professional invoicing and estimates
- UK-based expert support (live chat, email, phone)
Trial and pricing
- Free 30-day trial
- 50% off first 6 months
- No hidden costs or set-up fees
- Unlimited users and projects
Try FreeAgent free
Learn more
View features
Contact info
One Edinburgh Quay, EH3 9QG, Edinburgh, United Kingdom
- Support@FreeAgent.com
- www.freeagent.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent software, outstanding software support
The software is intuitive, reliable and packed with features that genuinely save time.
Every time I've contacted the support team, they've been friendly, knowledgeable and quick to respond.
Excellent software backed by outstanding customer service. I wouldn't hesitate to recommend it.
16 July 2026
Unprompted review
Reply from FreeAgent
Thank you for the review and kind words about our support accountants!
Team FreeAgent
Rental and Sole Trade MTD Accounts
I have both a rental and a sole trader MTD account with FreeAgent and have had call to speak to their helpline on numerous occasions. Each and every time I found the team incredibly professional, helpful and knowledgeable. If only all help lines were as good!
14 July 2026
Unprompted review
Reply from FreeAgent
Thank you for the great review about our support accountants, Adrian!
Team FreeAgent
very useful
I've been using FreeAgent for a while now and I'm very happy with it. It's easy to use, well designed, and makes managing my business finances much simpler. Highly recommended
2 June 2026
Reply from FreeAgent
Thank you for the recommendation, Michael!
Team FreeAgent
This is not straight forward system to…
This is not straight forward system to use
16 July 2026
Unprompted review
Reply from FreeAgent
Hi there,
You will find lots of helpful information and videos on our Getting Started page which should help you get to grips with FreeAgent. Find that here: https://support.freeagent.com/hc/en-gb/p/getting-started?utm_medium=KB&utm_source=Support
And we have various webinars aimed at different business types (sole trader, landlord and limited company) that you're welcome to watch to learn more about how FreeAgent works for businesses like yours.
Our Knowledge Base in general has lots of different guides on how to complete any action with FreeAgent, so I’d recommend checking this out if you’re unsure how to do something in FreeAgent: https://support.freeagent.com/hc/en-gb?kb=
The ’Help’ button in your account is also available 24/7 and you can use this to get in touch with our Support Team.
Hope this helps,
Team FreeAgent
Best people in the business
Best people in the business. Very well trained staff, excellent robust systems.
15 July 2026
Unprompted review
Reply from FreeAgent
Thank you for the kind words, Andrew!
Team FreeAgent
FreeAgent is easy to use
FreeAgent is easy to use, save me time, and makes managing my business finances simple. I especially like how it keeps my accounts organised and help me stay on top of my bookkeeping.
14 July 2026
Unprompted review
Reply from FreeAgent
Thank you for the review and for trusting us to keep your bookkeeping up to date!
Team FreeAgent
Great service as usual
Great service as usual, especially from Synamon my account manager
13 July 2026
Unprompted review
Reply from FreeAgent
Thank you for the kind words about our team, Lee!
Team FreeAgent
Gold Service
You have the best service I have encountered. I was called back as promised, no wait time, and the problem was resolved. Gold service!
14 July 2026
Unprompted review
Reply from FreeAgent
Thank you for your review, Melissa!
Team FreeAgent
Very good support service received
The support team are fantastic. Knowledgeable, friendly and give clear instructions on what steps need following to resolve a problem.
Having used various accounts packages in the past I am impressed with Free Agent. Takes a while to find your way around it, as with any new system, but as a free service with such excellent support thank you Nat West.
10 July 2026
Unprompted review
Very easy to use
Very easy to use. Lots of guidance about what needs to be completed. Lots of support available. Very straightforward input pages. I like that I can go at my own pace in getting set up well before the MTD for HMRC quarterly reporting. Feeling confident about adding this additional layer of admin. I can't believe it's been so easy and uncomplicated. A great relief.
10 July 2026
Excellent platform
Excellent platform, easy to use. I’ve been using FreeAgent for a number of years and never had any issues with it.
25 June 2026
When somebody unsubscribes
When somebody unsubscribes, you should let them use the software until the date of next billing cycle right. I paid because I needed to disconnect my HMRC from there and transfer to another account and they are blocking you from using software as soon as you unsubscibe! Disgousting.
12 July 2026
Unprompted review
Reply from FreeAgent
Hi there,
If you get in touch with our Support Team, they'll be able to explain this more for you.
Thanks,
Team FreeAgent
Relating to a problem invoicing and…
Relating to a problem invoicing and after a misunderstanding of what I required they was able to direct me to the relevant page were I was able to sort it out straight away can't fault them definitely 5star service
11 July 2026
Unprompted review
Great Service and Assistance
The service and assistance I received over the telephone was great. The gentleman I spoke to was very knowledgeable and knew exactly how to resolve the issue I had trying to link up with HMRC.
10 July 2026
Unprompted review
Fantastic customer support.
23 June 2026
Excellent platform for book keeping and…
Excellent platform for book keeping and accounting especially for landlords
I have tried a number of softwares eg sage, hammock to name a few. However FreeAgent has everything I need and it is so easy to do. I can get all of the information I need quickly about properties and tenants
9 July 2026
Unprompted review
I switched to FreeAgent from another…
I switched to FreeAgent from another Making Tax Digital (MTD) software provider because they didn’t offer telephone support. For me, being able to speak to a real person is far better than relying on bots, help guides or messaging systems. While FreeAgent’s live chat is good, their telephone support is excellent. Having someone who can see exactly what’s happening on your account makes resolving problems much quicker and easier.
I initially found linking my bank feed a little challenging and made a few mistakes along the way. However, I found an alternative approach that works well for me. The software is intuitive, and once you’ve spent a little time exploring it, it soon becomes easy to use.
I’ve done my own bookkeeping for the past 10 years and have no intention of employing an accountant. If you’re used to keeping a simple cash book or Excel spreadsheet, you can absolutely manage FreeAgent too.
8 June 2026
Unprompted review
Moved over from quickbooks this…
Moved over from quickbooks this software is so much easier to use and set up for MTD, 10/10 freeagent;)
6 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.