Exceptional customer service w/ patience and clarity at the heart of the experience. It's so good to be able to speak to a human being (rare these days!) and every single time I've needed to call in,... See more
Company replied
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Review summary
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I love Freeagent. Their Small Business support staff are always so easy to get hold off, so clever at sorting out the issue, and kind - which is especially welcome when I'm stressed about a lost invoi... See more
Company replied
I cancelled my subscription on the same morning I noticed it had been renewed. Nothing wrong with FreeAgent at all, just had to close the non-functioning company down. I phoned the customer services t... See more
On the rare occasions when I've needed to contact the FreeAgent help desk, it's been time well-spent. Quick to access, good listening & tailored responses delivered in easy-to-understand language... See more
Company replied
Company details
- Accounting Software Company
- also in
- Bookkeeping Service
- Payroll Service
- Tax Preparation
- Tax Preparation Service
- Tax Preparation Software
About FreeAgent
Written by the company
Accounting software that helps you thrive
Why choose FreeAgent?
- Manage your business finances with clarity and confidence
- 9/10 small business owners feel more financially confident
- Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
- Work seamlessly with your accountant
Key features and support
- Making Tax Digital compatible
- Self Assessment, VAT, payroll, and expense management
- Professional invoicing and estimates
- UK-based expert support (live chat, email, phone)
Trial and pricing
- Free 30-day trial
- 50% off first 6 months
- No hidden costs or set-up fees
- Unlimited users and projects
Try FreeAgent free
Learn more
View features
Contact info
One Edinburgh Quay, EH3 9QG, Edinburgh, United Kingdom
- Support@FreeAgent.com
- www.freeagent.com
4.6
Excellent
3K reviews
Asks customers to review
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i used freeagent quite some time ago
i used freeagent quite some time ago, then switched to quickbooks! Never again, back to stay with freeagent , support is phenominal, love it
7 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
FreeAgent is awesome - as is the Support Team!
I've been using FreeAgent for 10+ years now and it is awesome - as is the Support Team. They are all UK based, good to talk to and very helpful... plus the do know everything! ...and happy to help with any support questions when needed! 10/10
7 May 2026
Unprompted review
Reply from FreeAgent
A decade of FreeAgent! Thank you for the Support Team's 10/10 review. We’re so proud of our support team and will be sure to pass your kind words along to them. It’s customers like you that make what we do so rewarding. Thanks again,
Team FreeAgent
Five Star Service
This query was answered in good time. Gita gave me instructions and the went away double checked and emailed me clear precice instructions.
I followed these instructions which were clear and simple and the result is a perfect set of accounts that balance.
6 May 2026
Unprompted review
Reply from FreeAgent
Thank you so much for the five-star review!
There’s nothing quite as satisfying as a set of accounts that balance perfectly, is there? We’ll be sure to pass your kind words along to Gita.
Thanks again,
Team FreeAgent
Reply from FreeAgent
Thanks for leaving us a review!
Team FreeAgent
Reply from FreeAgent
Thanks very much for the review - glad we could be of help!
Team FreeAgent
Great help from Steve over the weekend…
Great help from Steve over the weekend and I like the product/service in general. We use this for our book-keeping and it's remained simple as we scale.
7 May 2026
Unprompted review
Easy to use and lots of help available…
Easy to use and lots of help available when you need it! So far, so good! Thank you
20 April 2026
The representative was prompt
The representative was prompt, professional, and friendly, and was able to completely resolve my issue.
5 May 2026
Unprompted review
easy to use and its free on NW
6 February 2026
recommend
good help desk that helped me get my he around the esoteric parts of the program. good account package recommend it
1 May 2026
Unprompted review
Reply from FreeAgent
Hi David, you can find lots of helpful information and videos on our Getting Started page (https://support.freeagent.com/hc/en-gb/p/getting-started) which should help you get to grips with FreeAgent. This page also contains links to various webinars aimed at different business types (sole trader, landlord and limited company) that you're welcome to watch to learn more about how FreeAgent works for businesses like yours.
Our Knowledge Base (https://support.freeagent.com/hc/en-gb?kb=) also has lots of different guides on how to complete any action with FreeAgent, so I’d recommend checking this out if you’re unsure how to do something in FreeAgent.
The ’Help’ button in your account is also available 24/7 and you can use this to get in touch with us. I hope this helps!
Team FreeAgent
Were able to answer my question in 5…
Were able to answer my question in 5 minutes
24 April 2026
Unprompted review
Excellent team support
27 April 2026
Unprompted review
Always excellent and very patient
Always excellent and very patient. A pleasure to deal with and have the reassurance of telephone support and guidance when you need it.
24 April 2026
Unprompted review
Simple all-in-one package, awesome for year end filing
I love that this software handles both self assessment and final accounts / ct600 filing all in one package. As someone that needs to file both SA and company returns, this has really taken the headache out of year end. Please - for the love of god - do not tinker with the all-in-one approach! It was really frustrating using other providers before this due to them having so many separate packages and addons. The one price file it all simplicity is the reason I'm going to stick with FreeAgent going forward.
26 April 2026
Unprompted review
simple to get the hang of.
23 April 2026
Customer support 10/10
I am a relatively new user to FreeAgent. I invested time to learn how it all works and I'm loving how easy it is to navigate for the non accountant. The knowledge base is a comprehensive resource. However, I recently got stuck on a how to handle a particular type of transaction and Nicolas in customer support provided the answer immediately. Having instant access to excellent customer support is a real standout feature of FreeAgent.
23 April 2026
Unprompted review
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