Your product range is excellent. The great variety of other stores that are available through you is also great. Product quality is almost always great. The pricing and offer deals are really g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be defau... See more
Company replied
I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website point... See more
Quick delivery of items purchased. Speedy returns on items not wanted. Very quick refunds and accounts adjusted. All in all a very efficient and smooth operation. Looking forward to continue shopping... See more
Company details
Written by the company
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Contact info
United Kingdom
- www.frasersplus.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst company I’ve ever dealt with
Worst company I’ve ever dealt with, returned items 4 weeks ago and followed up with email showing proof of delivery to their refund address, never had a reply to any emails. As mentioned in previous comments they just keep your money and make no attempt to return. My next step will be the Ombudsman but for that I need a reply from them re final adjudication. Incredible that they continue to trade.
3 August 2026
Unprompted review
Reply from Frasers Plus
Hi Mark, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it can be when you're waiting for a refund update after returning items.
Refunds can only be processed once the returned items have been received and the retailer has completed their verification process. We appreciate that you have provided proof of delivery and understand your concerns regarding the time taken to resolve the matter.
We're also sorry to hear that you feel your emails have gone unanswered. We recognise how important clear communication is, particularly when you're seeking an update on a refund, and we apologise for any frustration this has caused.
We'd like the opportunity to review your case and the current status of the refund. Please contact our Customer Service team via the app or online so we can investigate this further and provide an update on your account.
They don't like you not paying…
They don't like you not paying interest. So they pretend they don't receive your payment, charge you a fraud £12 charge and change your payment plan to one with interest and wait 2 weeks to inform you. Avoid like the plague,you have been warned.
20 August 2026
Unprompted review
Reply from Frasers Plus
Hi Frank, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience and would like to clarify how missed payments are handled.
We do not change customers' repayment plans to generate interest. A repayment plan will only be automatically changed if a payment is missed and the account falls into arrears. This is designed to help reduce the arrears balance and support customers in bringing their account back up to date.
A £12 missed payment fee may also be applied when a payment is not made by the due date. Where a payment has been made, we would encourage you to contact us so we can review the timing of the payment and investigate any concerns regarding how it was applied to your account.
Information regarding missed payments, arrears, fees, and repayment plans is available within our Terms & Conditions and FAQs. Once an account is no longer in arrears, customers can choose a repayment plan that best suits their needs.
We're sorry that your experience has left you feeling this way. If you would like us to investigate your specific circumstances, please contact our Customer Service team via the app or online.
Service great
16 August 2026
Unprompted review
The actual app is quite easy to use and…
The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be default. Maybe somewhere in the middle. Personally I use 3 months always. The three stars are because of the confusion when offers are given via email for maybe a percentage off by using Frazer plus app that doesn’t automatically apply when using in store especially with Sports direct. Then trying to sort that becomes a it’s Frazer plus issue who then say it’s a store issue. Look link the offer properly so it works. Until then 3 stars no more.
7 August 2026
Unprompted review
Reply from Frasers Plus
Hi Michael, thank you for taking the time to leave a review. We're pleased to hear that you find the app easy to use and that you've found the flexibility of our payment plans beneficial.
We appreciate your feedback regarding repayment plan selection. We understand that different customers have different preferences when it comes to managing their repayments, and it's helpful to hear your views on how these options are presented. It's great to hear that the 3-month plan works well for you.
We're sorry, however, to hear about the confusion you've experienced when trying to use promotional offers in-store. We understand how frustrating it can be when an offer doesn't apply as expected and you're then directed between different teams while trying to resolve the issue. We recognise the importance of providing a seamless experience and appreciate you taking the time to highlight this.
Your comments regarding promotional offers and how they are linked to purchases will be shared with the relevant teams for consideration as we continue to improve our customer experience.
Fraser plus in store promotion
Paid for an order in store at sports direct I was told would receive 10 percent of if I signed up to a Fraser plus account. As the sale was around £250 I decided to go ahead. The lady in store was very helpful although the code to activate the account never came through so after trying for 20 minutes had to purchase full price in the end. Once I left the store all the codes came through around 30 minutes later. Rather annoying, emailed Fraser plus to see if they could honour the discount as a gesture of good will was told nothing to do with them as it was and I store promotion. So emailed sports direct and they said nothing to do with them and to email Fraser plus. Honestly only wanted an answer to my query which has resulted in extremely poor customer service and neither company being able to give me an answer.
31 July 2026
Unprompted review
Reply from Frasers Plus
Hi Mrs Allen, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to encounter issues during the application process and then receive conflicting information when trying to resolve your query.
We're pleased to hear that our in-store colleague was helpful, but we're sorry that the activation code was delayed and did not arrive in time for you to take advantage of the promotion. We appreciate how disappointing this must have been, particularly after spending time trying to complete the application.
Promotional offers are typically administered by the retailer, while Frasers Plus provides the credit facility. However, we understand that being directed between different teams without receiving a clear answer is frustrating and can leave you feeling unsupported.
We apologise that your experience did not meet expectations and that you feel your query was not properly resolved. If you still require assistance, please contact our Customer Service team via the app or online account portal and we'll be happy to review your concerns further.
49.9%apr is an absolute rip off
49.9%apr is an absolute rip off. Also charging me double interest on purchases. Will be contacting financial ombudsman as I've had zero response via email.
30 August 2026
Unprompted review
Reply from Frasers Plus
Hi Sharon, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.
The APR applicable to a Frasers Plus account is presented during the application process and within the account Terms & Conditions, allowing customers to make an informed decision before entering into the agreement.
We're also concerned by your comment regarding being charged "double interest". Interest is applied in line with the repayment plan selected and the terms of the account. If you believe interest has been applied incorrectly, we'd encourage you to contact our Customer Service team so we can investigate your account and provide a full explanation of any charges.
We're sorry to hear that you feel your emails have not been responded to and understand why this would be frustrating. If you remain dissatisfied after we have reviewed your concerns, information about our formal complaints process and your right to refer a complaint to the Financial Ombudsman Service will be provided where applicable.
Biggest scam ever avoid avoid avoid..
Biggest scam ever avoid avoid avoid..
Thieves, avoid them. Doesn't matter that app is easy to pay they work with big companies to steal your money. They do not care if return was done or no they will not accept dispute, they will never back you up. They will steal from you. I am fighting through financial ombudsman with them to get my money!! Can't wait to sort it out. Honestly people dont get involved with this company! Lots of issues.
27 August 2026
Unprompted review
Reply from Frasers Plus
Hi Gita, thank you for taking the time to leave a review. We're sorry to hear that you're dissatisfied with your experience and understand how frustrating disputes relating to returned items can be.
We want to reassure you that disputes are investigated based on the information and evidence available to us, and in some cases this may require us to obtain additional information from the retailer before a final decision can be reached. We appreciate that this can be a lengthy process and understand the frustration this can cause when you feel a return has been completed.
We're sorry to hear that you feel unsupported throughout the dispute process. Our aim is always to review each case fairly and thoroughly, and we take customer concerns seriously. If you have an active complaint or dispute, we would encourage you to continue engaging with our team so we can ensure all available information is considered as part of our review.
We recognise that this experience has left you with a negative impression of our service, and we're sorry that we have not met your expectations on this occasion
A very easy payment method with…
A very easy payment method with flexibility of paying back. Only issue I faced was one of the sports direct, medowhall, sheffield. They don't accept fraser plus payment if you don't carry a physical DVLA or passport to prove your identity. Didn't knew it was farsers policy or sports direct but later I was told by that brach manger it's fraser plus policy. However, couldn't find anything in the app about carrying physical ID for purchases. Fraser should look into it and inform customers about requirements of IDs. So far customers not properly informed.
9 August 2026
Unprompted review
Reply from Frasers Plus
Hi Muhammad, thank you for taking the time to share your feedback. We're pleased to hear that you've found Frasers Plus to be an easy and flexible way to manage your payments.
We're sorry to learn about the confusion you experienced when trying to use your account in-store. While we appreciate how frustrating this must have been, some retailers may ask customers to provide valid identification when using a Frasers Plus account in-store as part of security and verification checks. This helps protect both our customers and their accounts from potential fraudulent activity.
We understand your comments regarding the lack of information about ID requirements within the app and appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve the information we provide to customers and make the purchasing process clearer.
I no longer have the mobile number I…
I no longer have the mobile number I registered with and I can no longer access my accouny. (I lost my phone)
I have been told by their adv users that nothing can be done Just pay my bill
28 August 2026
Unprompted review
Reply from Frasers Plus
Hi Caroline, thank you for taking the time to share your experience. We're sorry to hear you've been unable to access your account following the loss of your phone.
If you have a new mobile number, please get in touch with our customer service team so we can help update the number registered on your account. For security reasons, an active mobile number is required to access and manage your account, and without one you may be unable to log in.
We're sorry if the advice you previously received left you feeling that there were no options available. Our team will be happy to review your circumstances and explain the steps needed to regain access to your account.
Robbering company AVOID
Robbering mfs if you tell them you miss a payment they wont help you they just add interest and late fees. Whatever you do never and i mean NEVER go to these rip off people. -100/10
AVOID AVOID AVOID
28 August 2026
Unprompted review
Reply from Frasers Plus
Hi Owen, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.
If a customer anticipates having difficulty making a payment, we would always encourage them to contact us as soon as possible so that we can discuss the support options that may be available. We understand that circumstances can change, and we're committed to working with customers wherever we can.
However, when a payment is missed, a £12.00 missed payment fee may be applied and the account may fall into arrears. In these circumstances, the repayment plan may also be automatically adjusted to help reduce the arrears balance and support the customer in bringing their account back up to date. Information regarding missed payments, fees, and repayment plans is outlined within our Terms & Conditions and FAQs.
We're sorry that your experience has left you feeling this way. If you'd like us to review your account and discuss your specific circumstances, please contact our Customer Service team via the app or online and we'll be happy to help.
Im still to receive my order from…
Im still to receive my order from flannels the courier DHL have had my parcel since mon 24th and still not delivered it not good got impression for my first purchase using ur parteners. Im considerig canceling my purchase ad closing my acount with you.
24 August 2026
Unprompted review
Reply from Frasers Plus
Hi Martin, thank you for taking the time to leave a review. We're sorry to hear about the issues you've experienced with your order and understand how disappointing this must be, particularly as this was your first purchase using our payment service.
As Frasers Plus provides the payment facility, the delivery of orders is managed by the retailer and their chosen courier. We appreciate that seeing your parcel remain with the courier for an extended period without delivery can be frustrating, especially when you're eagerly awaiting your order.
If your parcel has not been delivered, we would encourage you to contact the retailer directly for an update on the shipment. However, if you have concerns about the transaction on your Frasers Plus account, our Customer Service team will be happy to review this with you and discuss any available options.
We're sorry that this experience has left you considering closing your account and hope the delivery issue can be resolved as quickly as possible.
Easy ordering and quick delivery
Easy ordering and quick delivery, website easy to use
24 July 2026
Unprompted review
Frasers Plus is brilliant
Frasers Plus is brilliant. Everything clearly explained and straightforward. Payment options are great in spreading the cost. Not had any problems at all always easy to understand/follow statements etc.
28 August 2026
Unprompted review
Very complicated to set up a price…
Very complicated to set up a price plan, I originally just wanted to pay for something on a 3 month payment and somehow they set up a 24month one with extortionate apr rates tried to change it to 3 month payment with no interest but almost impossible to do that. If it was up to me to do it again I’d say no no no
14 August 2026
Unprompted review
Reply from Frasers Plus
Hi Patrick, thank you for taking the time to leave a review. We're sorry to hear that you found the repayment plan setup confusing and that your experience did not meet your expectations.
Customers can choose from a range of repayment plans, including interest-free options where available, and details of the available plans, associated interest rates, and monthly payment amounts are displayed within the app. We appreciate, however, that if you're new to the product, understanding the different options can sometimes feel overwhelming.
We're sorry to hear that you found it difficult to switch to your preferred repayment plan. Our aim is to provide customers with flexibility and control over how they repay their purchases, and we understand how frustrating it can be if this process does not feel straightforward.
If you would like assistance reviewing your current repayment plan or understanding the options available on your account, please contact our Customer Service team via the app or online. We'll be happy to explain the plans available to you and answer any questions you may have.
Easy to use, great way to spread the costs
27 August 2026
Unprompted review
STILL UNRESOLVED: Over 40 days of emails and my credit score is actively being damaged (Ref #1633788 / #1740721)ew update because…
I am posting this new update because your system does not allow me to reply directly to your Trustpilot response.
Directing me back to submit another message in the app does not help—I have been emailing customer support continuously since 16th July (over 40 days now). You already have all my account details, receipts, and screenshots under Request #1633788 and Complaint Ref #1740721.
It takes minutes for a system administrator to manually adjust an incorrect backend balance of £34.27 to £0.00. Leaving a phantom debt on my account that actively damages my credit score every single day while telling me to send more messages is completely unacceptable.
I do not need to send another message in the app. I need a complaints manager to open my existing file today, update the £34.27 balance to £0.00, and immediately issue an urgent correction notice to Experian, Equifax, and TransUnion.
10 July 2026
Unprompted review
Reply from Frasers Plus
Hi Mariah, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand your frustration regarding the balance showing on your account and the impact you believe this is having.
We appreciate that you have been corresponding with our team for some time and that you have already provided account information and supporting evidence. We understand how disappointing it can be when you feel your concerns have not yet been resolved.
Account balances, complaints, and credit file reporting are all subject to review and investigation to ensure that any changes made are accurate and supported by the information available. For this reason, we are unable to make amendments to an account or credit file until the appropriate investigation has been completed.
We're sorry that you feel your case has not progressed as expected. As you already have an active complaint, we would encourage you to continue working with the complaints team handling your case so they can complete their review and provide a formal outcome.
We appreciate you bringing your concerns to our attention and are sorry that your experience has not met your expectations.
I can't log into my account
27 August 2026
Unprompted review
Reply from Frasers Plus
Hi Tina, thank you for taking the time to leave a review. We're sorry to hear that you're unable to log in to your account.
We understand how frustrating it can be when you can't access your account, especially if you need to check your balance, make a payment, or manage your repayment plans.
If you haven't already done so, please try resetting your password and ensure you're using the latest version of the Frasers Plus app. If you're still unable to log in, please contact us via our support channels so we can investigate the issue and help restore access to your account as quickly as possible
Terrible customer service
Terrible customer service, untrustworthy and unreliable service. Refunded me £49.99 not showing on account and sent me two wrong parcels one after the other with little to no rectification
27 August 2026
Unprompted review
Reply from Frasers Plus
Hi Bethan, thank you for taking the time to leave a review. We're sorry to hear that you've had such a disappointing experience.
We understand how frustrating it must be to receive incorrect items on more than one occasion, particularly when you're also waiting for a refund to be credited to your account. We appreciate that this would leave you feeling let down and lacking confidence in the service you've received.
Regarding the £49.99 refund, we'd like the opportunity to review your account and check the status of the transaction, as refunds can sometimes take time to appear depending on how they have been processed.
Please contact us via the Frasers Plus app so we can investigate this further and provide an update on both the refund and any account-related concerns.
Many shops under raiser l got all l was…
Many shops under raiser l got all l was long for good quality as well
2 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.