Fraser and Fraser Reviews 296

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and understandable. Many people highlight the exceptional customer service, noting quick response times to queries and regular updates that keep them well-informed without being overwhelmed. Consumers appreciate the personalized approach and the ease of contact, often mentioning specific case managers who go above and beyond to assist them. However, some customers also noted occasional delays in communication or the overall process, with a few expressing dissatisfaction about the length of time it took to finalize matters or receive updates. There were also isolated instances where individuals felt there was a lack of follow-up or that initial information provided was later found to be incorrect.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professional and excellent... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent communication, with case... See more

Customer communications

People report positive experiences with contact. Many customers praise the excellent communication, quick... See more

Response time

Reviewers highlight positive aspects of response time. Many customers appreciate the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Frazer and Frazer have been so lovely every step of the way. Having the family tree is very useful as we are doing our family history atm. The money has come in very useful ( obviously not in the nice... See more

Rated 5 out of 5 stars

An unexpected surprise to be approached by F&F and sensative to information of the passing of a family member even though I didn’t know who they were. Excellent communication, quick to respond to emai... See more

Rated 5 out of 5 stars

Fraser & Fraser have provided excellent service. Case manager Ben Cornish kept me updated throughout and as I have Lasting POA for my Mum Ben made sure that all correspondence came to me. I would def... See more

Rated 5 out of 5 stars

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

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1-star

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fraser & Fraser have provided excellent…

Fraser & Fraser have provided excellent service. Case manager Ben Cornish kept me updated throughout and as I have Lasting POA for my Mum Ben made sure that all correspondence came to me.
I would definitely recommend Fraser & Fraser. Thank you

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant surprise

An unexpected surprise to be approached by F&F and sensative to information of the passing of a family member even though I didn’t know who they were. Excellent communication, quick to respond to emails/queries. Interesting to have an in depth family background. Quick and simple to do, hardly any involvement needed from myself, all done by F&F. If you are contacted by them, I would recommend using their services

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Greta communication throughout the…

Greta communication throughout the whole process. Ben was extremely friendly and even got me in touch with one of my family members I haven't spoken to in years. Fantastic service A+!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Frazer and Frazer have been so lovely…

Frazer and Frazer have been so lovely every step of the way. Having the family tree is very useful as we are doing our family history atm. The money has come in very useful ( obviously not in the nicest of circumstances). would recommend them for their customer service.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Very good communication

Very good communication, easy to complete paperwork, given the nature of the work it was timely and trouble free for myself. Only issue is I received a cheque after providing bank details, not the end of the world, but it does mean a journey to the bank I did not need to have as I work office hours and the bank is closed outside of these times.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by Fraser & Fraser…

I was contacted by Fraser & Fraser after the death of a second cousin and advised that I was a beneficiary of his estate. Without their contact I would never have known of his existence.
The process that followed was very complicated due to the amount of heirs and the fact that many of them also lived pretty much all over the world.
Fraser & Fraser were very realistic with their estimation of the timescale of this process (18 months) and kept me fully informed during every step. They also provided me with a family tree which I found very interesting and has enabled me to contact relatives I never knew I had.
I have no hesitation in highly recommending Fraser & Fraser to anyone embarking on a similar process. Their knowledge and professionalism in guiding me through this whole process was excellent.

23 April 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi David

Thank you very much for your kind review. We’re pleased we could assist you through what was a complex estate and keep you well informed throughout the process.

We’re especially glad the family tree information was of interest and helped you connect with previously unknown relatives. Your recommendation and positive feedback are greatly appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Inheritance search / support

Comprehensive, efficient kept regular communication and updates
Very professional thoroughly recommended services

18 April 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Linda

Thank you for your kind feedback. We’re delighted you found our service efficient and professional, and that our communication kept you well informed throughout. Your recommendation is greatly appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Very professional service from the…

Very professional service from the outset! I was kept informed every step of the way via correspondence and email. Whenever I needed to telephone them the staff were always very helpful and courteous. The information I needed to know was communicated to me in a very straightforward way. I would definitely recommend Fraser and Fraser to everyone. Fabulous!

18 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi David

Thank you for your review. We’re glad you found Fraser and Fraser professional, communicative, and helpful throughout. Your recommendation is much appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Inheritance findings

These guys found me from previous addresses and name changes, these people reached out to me when I wasn’t expecting anything from any previous descendants and was thoroughly shocked to find out how quickly it took them to find out my family tree. They kept me up to date where they was with enquiries/lawyers etc and was a fast turn around all in all. Very grateful and thankful to these guys for reaching out to me and would highly recommend to anyone who is doubtful and may think it’s a scam. I was skeptical at first although soon the find out they are legit. Thank you again.

16 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Sarah

Thank you for your kind review.

We’re delighted that we were able to assist you in reconnecting with your family history and that you felt well informed throughout the process. We understand how unexpected these matters can be, so it’s great to hear you found our work efficient and trustworthy.

We really appreciate your recommendation and are glad we could help.

Fraser and Fraser

Rated 5 out of 5 stars

They tackled a massive family case that…

They tackled a massive family case that took alot of time to get write and dealt with it all. With minimum fuss for all my family. Thank you

8 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Brian

Thank you for taking the time to leave a review. We’re glad we could handle your family’s complex case efficiently and with minimal disruption.

Fraser and Fraser

Rated 5 out of 5 stars

Sally was so helpful and patient…

Sally was so helpful and patient getting me through what could have been a difficult and stressful process.

1 April 2026
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Reply from Fraser and Fraser

Hi Susie

Thank you for the lovely review! We’re glad Sally could make the process easier for you. We’ll be sure to pass your kind words along to her.

Fraser and Fraser

Rated 5 out of 5 stars

Seamless Process

We are all so pleased with the FF team and particular Ben Cornish, for all the hard done and efforts made in locating all our relatives with whom we have been able to meet after so many years. The whole process has been seamless and thorough in all respects. Thank you so much FF team. Just brilliant !

30 March 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Satish

We appreciate you sharing your experience. It’s fantastic to hear that Ben Cornish and the Fraser and Fraser team were able to help you reconnect with your relatives. We’re glad the process was seamless and made such a positive difference. We’ll pass on your feedback to the team.

Fraser and Fraser

Rated 5 out of 5 stars

They were extremely helpful and…

They were extremely helpful and understanding. Kept me fully updated throughout and although I intally thought the charge was high. The work they put in to secure my monies was outstanding .

20 March 2026
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Reply from Fraser and Fraser

Thank you for your feedback. We’re glad our support and communication met your expectations and that you were happy with the outcome.

Fraser and Fraser

Rated 5 out of 5 stars

good experiance at fraser fraser

andy loakes was the one i talked to most of the time. he and others have done a very good job. he was allways there for you allways answered very quick. i think fraser fraser have done a very profetional service it did take a while to complete. the outcome was very good. so many thx to all who took part and many thx to andy loakes marks out of 10 - 11

26 March 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi John

Thank you for your feedback.

We’re delighted you were happy with the service and that Andy Loakes and the team provided timely and professional support throughout. We appreciate your patience and are pleased the outcome met your expectations.

Fraser and Fraser

Rated 5 out of 5 stars

Excellent company

Fraser and Fraser was extremely professional and dilligent in dealing with our family case.
Ben was regularly keeping us up to date and quick to communicate with us through the whole process from start to finish.

24 March 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Martin

Thank you for your kind review. We’re delighted to hear you found our service professional and diligent, and that Ben kept you updated and communicated promptly throughout the process. We will make sure to pass your feedback on to him.

Fraser and Fraser

Rated 5 out of 5 stars

A great company

A great company, took a while to release the funds, but a very complex case. All worked out great in the end. Thankyou Mr A howland

18 March 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Philip

Thank you for your feedback. We’re glad everything was successfully resolved in the end and appreciate your patience with the complexity of the case.

Fraser and Fraser

Rated 5 out of 5 stars

I highly recommand Fraser and Fraser

I highly recommand Fraser and Fraser.
Thank you for your kindness and for your professionalism

27 February 2026
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Caroline

Thank you for your kind review and recommendation. We’re glad you were happy with our service and professionalism.

Fraser and Fraser

Rated 5 out of 5 stars

Most grateful for your help

Most grateful for your help. Thank you

10 March 2026
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Louella

Thank you for your kind review. We are delighted to hear you had a positive experience and are pleased we could be of help.

Fraser and Fraser

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