Franke UK Ltd Reviews 1,667

Excellent service. Our Olympus tap started to leak, it was under warranty. Spoke to Natalie at Franke, who explained how to claim and gave us the email address. Within 3 days we had the replacement part. Tap is now fixed. What an excellent Company to deal with and Natalie was exceptional.

Great service from our technician Cody. He came out to replace an entire 3in 1 system that we thought was unfixable but quickly diagnosed the problem and repaired the existing system for a fraction of the cost. Great communications and response from Franke themselves throughout the whole experience.

The response was excellent, The technician came within 2 working days. He was called Martin & was excellent & sorted out our problem very efficiently.

I contacted Franke regarding a neighbours faulty Waste Disposal Unit, Natalie processed the paperwork in an efficient manner and duly supplied new Unit, it arrived within two days and is up and running like a top ! And whilst on the subject of Franke i posed a query regarding my rather old Franke Waste Disposal unit as a related component is no longer serviced, but due to Natalie’s due diligence having exchanged many E Mails managed to identify the correct model and within a few days courteously and efficiently replaced our faulty unit , I cannot praise Franke as a company and Natalie as an employee enough, their efficiency was amazing .
With grateful thanks. Trevor V James. 🤗

The service was excellent. A knowledgeable and friendly technician, arrived on time and completed the job without fuss or bother.

Never buy franke again. Had issues with a franke tap and contacted support who are useless. Won't give replacement even though tap is 4 years old with no receipt. Firstly my builder brought everything for the kitchen from b and q at trade price and second who keeps receipt that 4 years old. Looking at the tap you can see it's not old but they not didn't even reply to my emails. Much better taps out there guys at there prices . Stay away.

Phoned on a Monday. Call out on the Wednesday. Came at time they said. Engineer understood and fixed problem
Cost of parts and call out reasonable

Had a boiler issue for my hot tap, contacted customer support and the response was very quick , they asked for some information that I sent them and now the issue is resolved, excellent support and thank you

I contacted GRLDirect for support with an issue with a tap, both my husband and plumber had come to the same conclusion but through Todd’s excellent persistence we discovered the problem was something different. It was easily fixed once properly diagnosed with no extra cost to us. Fantastic customer service from Todd. Very grateful to him for his brilliant troubleshooting shooting!

I had a warranty issue with a Minerva boiler, there was no quibble even though i was just out of warranty period. Franke were brilliant arranging to send me a new unit within hours of me reporting it. Great customer care and service. Thank you.

The engineer Cody explained the problem to me.
He was thorough and went back to basics for me.

Hot tap developed a fault, called Franke who arranged an engineers visit. Engineer was polite and helpful, can’t fault either Franke or their engineer

I recently moved and the new house had a Franke 4-in-1 system, which produced only a dribble of water. The support I got remotely from the team at Franke was absolutely outstanding, sending me instructions and a step by step guide of things to check before an engineer visit
I was able to solve the problem myself and now have a working system thanks to the team on the end of the email. Saved me the cost of an engineer visit also ! Great support well done

Just had my Franke hot water tap service. Cody the technician was very polite, contacted me prior to his arrival, arrived at the time stated and explained everything.

the engineer martin was brilliant very tidy and pleasant. phoned to let us know when he would arrive and he did arrive on time iwould recommend.

We purchased a Franke tectonite sink on the 8th November 2025 from B&Q. The description non-staining and non-scratch. This is not true as it does suffer scratching and staining. A waste of money if you purchase this sink for these reasons. No point in asking for a replacement as that would only be a sign of madness (i.e. do the same thing and expect a different result)!

Dan came and repaired our Franke tap as the hot water knob kept coming off. He was very pleasant, quick and sorted the problem out.

Stuart as always provided first rate customer service fitting our new replacement hot tap filter. Very helpful with instructions on use.

Martin the engineer was pleasant and did a very good job at replacing our unit and tap.
We would recommend him to anyone.

Professional, efficient service
The technician, Martin, was very competent, helpful and pleasant