We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
Company replied
Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Franke Maris boiling tap maintenance visit
Really helpful maintenance visit from Stuart today , very knowledgeable and provided lots of useful advice. Many thanks 🙂
19 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with Stuart was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Simple process
Simple process, took 24 hours from start to finish and required a couple of emails. Quite a bit of info was required but the requests were clear and easy to understand and the response time to my emails was extremely quick. Just about as good "after care" as I have ever encountered.
19 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Martin was very polite
Martin was very polite, very efficient and completely solved our problem.
13 May 2026
Unprompted review
Reply from Franke UK Ltd
We're so pleased to hear about your experience -thank you so much for your 5 star review!
All the best,
The Franke UK Team
Nothing water tap service
after initial contact slow in getting back to me to make an appointment for a service visit.
If it was not for this it would have been 5stars. excellent technician who was cheerful and was a tidy and cheerful worker
14 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your feedback with us. We really value hearing both the positives and the areas where we can improve, as it helps us understand what we’re doing well and where we need to do better.
We’re sorry to hear that the initial response time to arrange your appointment was slower than expected, and we’ll be reviewing this to improve our service going forward.
We’re so pleased to hear though that you had such a positive experience with your service technician.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
First and last time with a Franke sink
First time using a Franke sink in our new apartment. 1 week in and I’ve got rust spots all over the sink, I’m told not to leave water in it overnight and it can happen from wine. I haven’t put a drop of wine in it, and the water residue is the same as every other sink I’ve used for 20 years.
15 May 2026
Unprompted review
Reply from Franke UK Ltd
Thanks for your feedback—though we're really sorry to hear that your experience didn’t meet expectations.
We have contacted our colleagues in Singapore, who have asked if you could send your details to adrianne.acebedo@franke.com with 'Online Review' as the email subject line, so they can look into this and find a solution.
All the best,
The Franke UK Team
Frankes service was excellent from…
Frankes service was excellent from start to finish. My boiler had stopped working due to living in hard water area and the build up of limescale. The team arranged a replacement quickly and efficiently.
Cody went above and beyond during his visit, to ensure everything was repaired and working properly before he left so I could use my tap again.
Communication via email was always friendly, helpful and efficient throughout the process.
Really appreciate all the help and support from the whole team!
13 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Franke Omni 4in1 tap leak warning
Be aware that if you have an older version of the Franke Omni 4 in 1 tap the hot water hose from the boiler is likely to leak and flood your kitchen if you don’t catch the leak in time! This happened to me as the leak started during the night.
Franke have now improved the design of this hose so my guess is they are aware of this problem but for some reason do not want to warn users or advise them to fit a leak shut off valve.
The only way to fix the leak is to buy a whole new replacement tap for ~£350!!
16 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience. We’re really sorry to hear about the issue you encountered and the disruption it caused, especially given the circumstances you described.
We understand how concerning this must have been, and we appreciate you bringing it to our attention. Feedback like this is taken seriously and helps inform how we continue to review and improve our products and guidance for customers.
As with many technical products, our designs do evolve over time as part of a continuous improvement process. We’re always looking at ways to enhance performance, durability, and overall user experience.
Thank you again for your feedback.
Best regards,
The Franke UK Team
Ive had a Franke minerva for 8 years
Ive had a Franke minerva for 8 years, up graded it for a maris 3 in 1 and wow what a difference. the engineer phoned with an eta and from start to finish he was great. Explained all the workings to my both of us. Customer service helpful every time i've contacted them. Would not hesitate in using them again.
11 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
We had 2 Franke coffee machines…
We had 2 Franke coffee machines installed yesterday in our Glasgow office and the service engineer was totally professional in his work ethic and customer care. Although a few problems came up ( mainly from our end ) he was very patient and helped us work out the best course of action.Matt Sweeny is a credit to your organisation so much so I would highly recommend Franke coffee machines, thank you.
12 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear that you had a great experience, and have passed on your kind words to our colleagues at Franke Coffee Systems.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Hands down some of the best customer service out there!
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the next working day!
The tap was 5 years old however they reacted swiftly and dealt with my query without even a hint or pushback. In this day and age where customer service standards seem to be slipping Franke really are demonstrating how after sales care should be done. Thank you!
11 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Good Service
Good, clear communication by email to arrange the appointment and confirming costs and service provided.
Call from engineer on day of appointment confirming arrival time.
Engineer arrived as expected, was friendly and explained what he would be doing going over how the system works. Service including filter change was done in a timely manner. Very happy with the whole service.
12 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
We rang Natalie and explained the…
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four days wait. This was brilliant as we were filling bottles up from our bathroom sink. I would definitely use the customer service if needed, but mostly thanks to Natalie.
8 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback!😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Cooker hood control panel adrift inside frame.
Natalie Jones in Customer Support gave us prompt and efficient info which allowed us to fix the problem. The whole interaction felt personal and caring and we were very impressed with the service offered.
11 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
I had a three in one Franke tap/ hot…
I had a three in one Franke tap/ hot water boiler and a plumber who was not very confident when fitting my new tap and boiler. It appeared to be dripping after use and the pressure was low when using mains water.
He advised me to contact Franke which I did by email and they arranged for one of their engineers/plumbers
to visit.
He checked the tap over explained how it worked and tweaked a few things under the sink.
My hot water tap/direct water feed tap all work perfectly now.
6 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Martin was very helpful and…
Martin was very helpful and professional. He replaced our worn out cylinder and fixed our tap, making sure all was in working order. Very tidy and conscientious!
7 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Excellent Customer Service
Excellent Customer Service. The Franke Service Team went the extra mile to help me.
1 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Great service.
I had a problem with my Franke sink in my flat (it had been fitted a number of years before I moved in). I reported it to Franke. One of their contacts, Ashleigh Cowie, kindly sorted this for me by sending me a new sink free of charge. Excellent customer service! Many thanks.
17 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review, and for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Accurate information provided
Franke provided fast, accurate and very helpful technical support. Their troubleshooting guidance clearly explained the fault code and reset procedure, allowing the boiling water system to be restored quickly and easily.
5 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
We had an issue when our builder lost…
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain.
I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her systems, following my vague description of the part I needed, eventually sending me the complete set of undersink fittings, free of charge, which arrived the following day.
Such customer service is rare these days.
7 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best
The Franke UK Team
My Franke kitchen mixer tap
My Franke kitchen mixer tap, purchased perhaps about 3 years ago, came apart 2 days ago causing some flooding in our kitchen, soon mopped up. But we couldn't use the tap as I discovered that the spout retaining screw was missing. I phoned you, got great attention, and today received a replacement screw in 1st class Royal Mail. It took me less than a minute to fix the tap.
Now that's service!
7 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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