Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!
Company replied
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Reply from FragranceX

Reply from FragranceX
I ordered a perfume for my birthday 4th aug and I ordered 2weeks before but it is still in new York a week after and im getting scared that it’s going to be fake

Reply from FragranceX
I am happy with my experience on this site I truly appreciate and love the Fragrances and I will be a long time costumer and family

Reply from FragranceX
Customer service and expediting my order quickly.
I could not get the order to go through and saw that I was billed on my credit card 3x the next day for my order. FraganceX automaticlly credited those transactions automatically, without my contact. SO impressed. TY1

Reply from FragranceX
Always a pleasure and satisfied with my purchase

Reply from FragranceX
Prices are reasonable, delivery on time and orders correspond with choices

Reply from FragranceX
They had the cologne I was searching for and it was for a great price as well. It came packaged really well.

Reply from FragranceX
The perfume is nice and as described, however, being charged four dollars for gift wrapping and they simply just put it in a shiny packet is ridiculous and a joke.
Very disappointing, considering it was a birthday present

Reply from FragranceX
Finding my fragrance online was exciting! Saved a trip to the mall and the delivery time was great! Hoping to find other products like lotions on the site

Reply from FragranceX
I have purchased from the site before with no issues but this time they required multiple layers of authorization such as a six digit authorization code and going as far as demanding me to send them pictures of my ID and my credit card I use for the purchase. I complied with all of their unreasonable demands and they still canceled my order and ended up blocking me from using the website. I literally did nothing wrong and I was a previous customer but I will never use this website to buy cologne ever again. To make things better for me I found everything I needed for over $100 cheaper so I was able to get even more cologne for the price. Buying my car wasn't even this hard. Their customer support is the worst I've ever experienced. They would not provide me a reason for refusing to sell to me and even acknowledged that I was fully authenticated and funds have been verified but they had canceled my order anyway after telling me everything was cleared to go through. I asked their customer service what I need to do to get my order through and if they could provide any direction whatsoever because I didn't do anything wrong and they ignored all of that and said I was trying to get internal information and confidential company policy information from them. Are you kidding me?? If you are thinking of using this website to buy cologne just know that you can get it elsewhere for a lot cheaper and you get the same quality product. I highly recommend fragrance net, perfume spot and fragrance shop for a smoother shopping experience faster shipping and the same quality products for no hassle. I did try to submit a formal complaint with fragrancex but they completely ignored it and ended up blocking me from the website. Completely unprofessional which is why I am here!!!!

Reply from FragranceX

Reply from FragranceX
Fast, reliable. They do not pretend to have something in stock and then stall your order like the other guys. Good quality atomizers and fair pricing.

Reply from FragranceX
I was happy at how fast the delivery time was. I also appreciated the lower price on my favorite perfume. Thanks.

Reply from FragranceX
Was satisfied overall with fragrance and time-frame!

Reply from FragranceX
I love the prices of the cologne.so please don't let corporate change y'all way of doing business...thank you 🙏

Reply from FragranceX

Reply from FragranceX

Reply from FragranceX

Reply from FragranceX
Oldie but goodie. One of my go to fragrances. Delivered within a few days.

Reply from FragranceX
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