FragranceX Reviews 

22,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 904 reviews, reviewers had a great experience with this company. Consumers frequently mention the vast, wonderful, and impressive collection of various high-end fragrances available at exceptionally competitive, budget-friendly prices compared to traditional stores. Shoppers also heavily highlight the fast delivery times, noting that their purchases consistently arrive promptly and safely packaged right to their homes. However, some customers also noted issues with unexpected shipping delays and late package deliveries that negatively affected their overall purchasing timeline. A few other people similarly felt quite frustrated by occasional payment verification hurdles, unexpected billing complications, or receiving damaged items in their orders.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting a wide divide in satisfaction. While... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive on time and... See more

Price

People report positive experiences with price, frequently highlighting affordable and competitive costs... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!

Company replied

Rated 4 out of 5 stars

Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks

Company replied

Rated 5 out of 5 stars

I have used these fragrances in the past, I try to mix them by ordering different ones. Your shipping is always on a timely manner and of great value vs other companies. Your very trusted and I alw... See more

Company replied

Rated 5 out of 5 stars

Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at... See more

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(22,102)

954 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of return

I had to do a return and you made it easy and effortless.

24 July 2026
FragranceX logo

Reply from FragranceX

Hi Rosalie!

Thank you for your kind review! ✨

We are glad to hear your return experience was easy and effortless. We appreciate you choosing FragranceX.com!

We look forward to serving you again!

Rated 5 out of 5 stars

Always excellent and fast delivery.

Always excellent and fast delivery.

24 July 2026
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Reply from FragranceX

Hi Maria!

Thank you for your wonderful review! 📦

We are delighted to hear you continue to enjoy our service and fast delivery at FragranceX.com.

We appreciate your continued support!

Rated 1 out of 5 stars

Worried about the authenticity and the fact it’s been stuck in New York for a week

I ordered a perfume for my birthday 4th aug and I ordered 2weeks before but it is still in new York a week after and im getting scared that it’s going to be fake

22 July 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Finchley!

Thank you for sharing your concerns.

We understand how worrying it can be to see your package remain in New York, especially when you ordered it for your birthday. Please rest assured that FragranceX.com guarantees that all of our fragrances are 100% authentic and original. 📦

International shipments can take 4 to 12 business days with tracking, and tracking updates may take some time as the package moves through the carrier network. ([fragrancex.com][1])

We hope your order arrives soon and that you enjoy your fragrance for your birthday!

Thank you for choosing FragranceX.com!

Rated 5 out of 5 stars

I like the way I have been treated the Fragrances are on point and I will continue to be a costumer here

I am happy with my experience on this site I truly appreciate and love the Fragrances and I will be a long time costumer and family

24 July 2026
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Reply from FragranceX

Hi Conroy!

Thank you for your fantastic review! 🌸

We are so happy to hear you have been pleased with your experience and love our fragrances. We truly appreciate your continued support and look forward to serving you and your family for years to come!

Rated 5 out of 5 stars

Customer service and expediting my…

Customer service and expediting my order quickly.
I could not get the order to go through and saw that I was billed on my credit card 3x the next day for my order. FraganceX automaticlly credited those transactions automatically, without my contact. SO impressed. TY1

23 July 2026
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Reply from FragranceX

Hi Mary!

Thank you for sharing your experience! 💫

We are delighted to hear our Customer Service team was able to assist and that the duplicate charges were automatically credited back to your account. We truly appreciate your kind words and are glad we could make the experience easier for you.

Thank you for choosing FragranceX.com!

Rated 5 out of 5 stars

Always a pleasure and satisfied with my…

Always a pleasure and satisfied with my purchase

24 July 2026
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Reply from FragranceX

Hi Tyrone!

Thank you for your continued support! 💫

We are delighted to hear you are always satisfied with your purchases from FragranceX.com.

We look forward to serving you again!

Rated 5 out of 5 stars

A good and reliable company.

Prices are reasonable, delivery on time and orders correspond with choices

23 July 2026
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Reply from FragranceX

Hi Yanick!

Thank you for your kind review! 📦

We are happy to hear you appreciate our reasonable prices, timely delivery, and accurate orders. Thank you for choosing FragranceX.com!

We appreciate your support!

Rated 5 out of 5 stars

They had the cologne I was searching…

They had the cologne I was searching for and it was for a great price as well. It came packaged really well.

24 July 2026
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Reply from FragranceX

Hi Daniel!

Thank you for your wonderful review! ⭐

We are glad you found the cologne you were looking for at a great price and that it arrived safely packaged. Thank you for choosing FragranceX.com!

We look forward to serving you again!

Rated 3 out of 5 stars

Overpriced under delivered

The perfume is nice and as described, however, being charged four dollars for gift wrapping and they simply just put it in a shiny packet is ridiculous and a joke.
Very disappointing, considering it was a birthday present

24 July 2026
FragranceX logo

Reply from FragranceX

Hi Craig!

Thank you for sharing your feedback.

We are sorry to hear that the gift wrapping did not meet your expectations, especially since the order was intended as a birthday gift. We appreciate you bringing this to our attention and will share your comments with our team. ✨

Thank you for choosing FragranceX.com.

Rated 5 out of 5 stars

Estee Lauder

Finding my fragrance online was exciting! Saved a trip to the mall and the delivery time was great! Hoping to find other products like lotions on the site

22 July 2026
FragranceX logo

Reply from FragranceX

Hi Barbara!

Thank you for your wonderful feedback!

We are delighted that you found your favorite Estee Lauder fragrance online, enjoyed the convenient delivery, and saved yourself a trip to the mall. We hope you find even more products you love on FragranceX.com! ✨

We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Blocked me from using the website FOR NO REASON

I have purchased from the site before with no issues but this time they required multiple layers of authorization such as a six digit authorization code and going as far as demanding me to send them pictures of my ID and my credit card I use for the purchase. I complied with all of their unreasonable demands and they still canceled my order and ended up blocking me from using the website. I literally did nothing wrong and I was a previous customer but I will never use this website to buy cologne ever again. To make things better for me I found everything I needed for over $100 cheaper so I was able to get even more cologne for the price. Buying my car wasn't even this hard. Their customer support is the worst I've ever experienced. They would not provide me a reason for refusing to sell to me and even acknowledged that I was fully authenticated and funds have been verified but they had canceled my order anyway after telling me everything was cleared to go through. I asked their customer service what I need to do to get my order through and if they could provide any direction whatsoever because I didn't do anything wrong and they ignored all of that and said I was trying to get internal information and confidential company policy information from them. Are you kidding me?? If you are thinking of using this website to buy cologne just know that you can get it elsewhere for a lot cheaper and you get the same quality product. I highly recommend fragrance net, perfume spot and fragrance shop for a smoother shopping experience faster shipping and the same quality products for no hassle. I did try to submit a formal complaint with fragrancex but they completely ignored it and ended up blocking me from the website. Completely unprofessional which is why I am here!!!!

3 August 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Ayman!

We are sorry to hear about your experience and understand how frustrating it must have been to go through multiple verification steps and still have your order canceled.

Our payment and security procedures are in place to help protect our customers and prevent unauthorized transactions. However, we understand that the verification process can feel inconvenient, especially for returning customers. We appreciate the time you took to share such detailed feedback, and we are sorry that we were unable to provide the experience you expected from FragranceX.com. 💫

We value your previous business and regret that this experience has affected your confidence in us.

Rated 5 out of 5 stars

Just as you had advertised and right on…

Just as you had advertised and right on time!

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Wanda!

Thank you for your kind review!

We are happy to hear that your order was just as advertised and arrived right on time. 📦

We appreciate your business and hope to serve you again soon!

Rated 5 out of 5 stars

Fast, good price and excellent atomizers

Fast, reliable. They do not pretend to have something in stock and then stall your order like the other guys. Good quality atomizers and fair pricing.

21 July 2026
FragranceX logo

Reply from FragranceX

Hi Eze!

Thank you for your fantastic feedback!

We are glad you were pleased with our fast and reliable service, fair pricing, and quality atomizers. We truly appreciate your trust in FragranceX.com. ⭐

We look forward to serving you again!

Rated 5 out of 5 stars

Fast delivery, low price.

I was happy at how fast the delivery time was. I also appreciated the lower price on my favorite perfume. Thanks.

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Constance!

Thank you for your wonderful review!

We are happy to hear that your favorite perfume arrived quickly and that you were pleased with the price. 🚚

We appreciate your business and hope to serve you again soon!

Rated 5 out of 5 stars

Was satisfied overall with fragrance…

Was satisfied overall with fragrance and time-frame!

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Lualice!

Thank you for sharing your experience!

We are glad you were satisfied with your fragrance and the delivery timeframe. 💫

We appreciate you choosing FragranceX.com and look forward to serving you again!

Rated 5 out of 5 stars

I love the prices of the cologne.so…

I love the prices of the cologne.so please don't let corporate change y'all way of doing business...thank you 🙏

22 July 2026
FragranceX logo

Reply from FragranceX

Hi Tyrone!

Thank you for your kind feedback!

We are so happy to hear that you love our cologne prices. We truly appreciate your support and are grateful to have you as a customer. ⭐

We look forward to serving you again!

Rated 5 out of 5 stars

Recommend to purchase from this site!

Recommend to purchase from this site!

23 July 2026
FragranceX logo

Reply from FragranceX

Hi MK!

Thank you for your recommendation!

We are delighted to hear that you had a positive experience with FragranceX.com. ✨

We truly appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Delivery and cost of my wife favorite…

Delivery and cost of my wife favorite perfumes

23 July 2026
FragranceX logo

Reply from FragranceX

Hi David!

Thank you for your feedback!

We are happy to hear that you were pleased with the delivery and the price of your wife's favorite perfumes. ✨

We appreciate your business and hope to help you find more fragrances you love!

Rated 5 out of 5 stars

Love the way it is such a great smell

Love the way it is such a great smell

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Wynn!

Thank you for your wonderful review!

We are delighted to hear that you are enjoying the great scent of your fragrance. 💫

We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Oldie but goodie

Oldie but goodie. One of my go to fragrances. Delivered within a few days.

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Michelle!

Thank you for your kind feedback!

We are glad you found one of your favorite go to fragrances and that it arrived within a few days. 📦

We appreciate your business and look forward to serving you again!

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