FragranceShop.com Reviews 

770
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers had a great experience with this company. Consumers frequently express satisfaction with the excellent pricing, noting it is often the cheapest available compared to other retailers and department stores. Many people appreciate receiving authentic products and finding a huge selection available while enjoying fast and reliable delivery. Conversely, a few other people also felt that the experience had issues with the product itself or shipping. Some reviewers mentioned discrepancies such as receiving an item that appeared used, having a poorly fitted lid, or finding the product watery or otherwise flawed. Additionally, some customers reported problems with fulfillment, like receiving empty boxes or facing difficulties receiving promised orders or refunds.

What people talk about most

Product

People report positive experiences with product, noting that items arrive well-packaged, are authentic, and... See more

Delivery service

Consumers find delivery service to be generally satisfying and efficient. Reviewers frequently highlight... See more

Price

Customers had positive experiences with price, consistently reporting that costs are affordable and among the... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction regarding fast shipping,... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more

Company replied

Rated 5 out of 5 stars

Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more

Company replied

Rated 5 out of 5 stars

To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more

Company replied

Rated 5 out of 5 stars

My favorite perfume, Pleasures, was available for a price I could afford. In these expensive times, I was thankful for a good price, good delivery time, and a product that makes my day.

Company replied


Company details

  1. Perfume Store

Written by the company

Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop


Contact info

4.1

Great

TrustScore 4 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(770)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On Time, As Advertised!

The delivery was on-time and the product was as advertised. A+++

18 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 4 out of 5 stars

Good service

Good service

26 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

First time shopping from this company…

First time shopping from this company and I already wanna place my second order, my order arrived fast and was well packaged, I also enjoyed shopping on their website since it's one of the few in which you can sort by price I just wish they would add a filter to hide sold out items.

27 May 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Fair price

Fair price, good timely delivery service

4 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Very pleased

Everything was as stated on the site with pricing less than department stores. Shipping was fairly quick as well.

10 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Never a problem with this company

Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.

25 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Great product selection and prices

Great product selection and prices. Shipping is a little slow but all in all a great experience.

12 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

WILL ALWAYS ORDER FROM YOU GUYS!!!

THE PRICES VS. THE SIZE BOTTLE I PURCHASE IS AWESOME!!! ALWAYS CAN GET A BIGGER BOTTLE OF TOMMY GIRL FOR A MUCH MUCH CHEAPER PRICE--THANK YOu!!!

10 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Great job on this order

Great job on this order

23 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Excellent products.

4 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Difficult to find item

Difficult to find item. You had it.

1 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

I have made many purchases from the…

I have made many purchases from the site and all have been positive. The one customer service experience I had was positive and efficient. Prices are some of the lowest I've found when comparing. One of my go-to online fragrance sites.

22 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Quality

Very nice quality

15 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

The best prices in town

The best prices in town

9 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Another Satisfactory shopping Experience

Got the same excellent service as in my past orders. Satisfied customer. Affordable and Reasonable prices!

31 May 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Great service

Great service, quick delivery, good prices, and product was exactly as advertised

5 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Top notch

So far I've ordered 3 times with fragranceshop it's only been a smooth experience with quick and secure delivery 💯 prices are really great

21 May 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Authentic scents -quick secure…

Authentic scents -quick secure delivery- perfume was well packaged- appreciated.

29 May 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

Placed an order for my wife's favorite…

Placed an order for my wife's favorite perfume on 5/23/26. I never received any e-mail with a confirmation number. Never received my order, but was charged $72.95 to my credit card.

23 May 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

We are unable to identify an order under the name provided in this feedback. Order confirmation emails are sent automatically to the email address entered at checkout and may occasionally be filtered into a spam or junk folder. Please contact our customer service team with the full billing name and email address used for the purchase so we can locate the order and assist you promptly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look