FragranceShop.com Reviews 

772
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers had a great experience with this company. Customers frequently mention that the prices are extremely affordable and offer great value when compared to other available options online. Consumers also heavily appreciate the exceptionally fast shipping times and the impressive selection of original, authentic products. Many buyers find it very convenient to order their favorite fragrances without having to worry about paying high department store prices. However, some reviewers were not happy with receiving products that lacked proper scent strength or complete packaging. A few consumers also mentioned missing packages, delayed deliveries, or difficulties in getting helpful responses from customer service when addressing these issues.

What people talk about most

Product

Customers report overall satisfaction with the product, praising the great prices and excellent selection of... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive quickly and... See more

Price

Clients share positive opinions on price, highlighting that the costs are fair, affordable, and often lower... See more

Order

Reviewers highlight ambiguous experiences regarding their orders, reflecting a sharp split in customer... See more

Quality

Reviewers share mixed feedback about quality, with many expressing satisfaction regarding authentic products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more

Company replied

Rated 5 out of 5 stars

Fast service, very reasonable prices and my purchases have always been the original fragrances that I expected and I received. I have made several large orders over the last 2 or 3 years and have alw... See more

Rated 5 out of 5 stars

Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more

Company replied

Rated 5 out of 5 stars

To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop


Contact info

4.1

Great

TrustScore 4 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(772)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have just recieved a empty box

I have just recieved a empty box. No perfume. What the hell. What company does not send your perfume. No reply from customer service. Im using clear pay so I am stuck paying for a perfume I haven't recieved . I thought the frangerence shop was a trust worthy company. Reading the reviews its sounds like this a common thing that they send out empty boxes with no perfume inside. Steer clear.
Cleo mills

8 August 2026
Unprompted review
Rated 1 out of 5 stars

The package arrived empty

The package arrived empty, the company did not respond to my request for 2 days. When they did respond they told me they would need 10 days for a UPS Investigation - I responded that that the package had been shipped by another carrier and received no response. I waited 12 days and reached out 2 more times with no response. Will be calling credit card to dispute charge. Terrible customer service.

16 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

We investigate all missing product claims with full security checks. Our warehouse footage confirms the item was packed, and carrier delivery logs confirm the package arrived at full weight.

We apologize for the delay during our investigation. All video proof and carrier documentation will be provided to your credit card company to resolve the dispute.

Rated 5 out of 5 stars

Fast shipment and authentic products

Fast shipment and authentic products. Prices were good as well.

16 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Order processing was easy

Order processing was easy. Prices posted were accurate and product was delivered in well protected package. Thank you

17 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

Still haven’t received product 2 1/2…

Still haven’t received product 2 1/2 weeks after stating it should be delivered. Cannot get a response to emails with either Fragranceshop or DHL delivery service.

12 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for your feedback. we are unable to locate any account or order matching the name John Fletcher II.

Should this purchase have been completed under a different name or email address, please submit your order details via our contact portal at https://www.fragranceshop.com/contact-us/. Our customer care team will gladly investigate the tracking status for you.

Rated 5 out of 5 stars

Great Product for a Great Price!

That is a very good product for a reasonable price. Excellent sale.

27 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 2 out of 5 stars

Possible Old products

One of 3 fragrances ordered was several years old (after checking manufacturing date) When addressing with company, asking for replacement product, they replied that a shelf life of 3-10 years for unopened product is acceptable. Only allowed a return, postage my expense. I would not trust this site for future purchases.

13 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for your feedback. Online batch lookup tools can be misleading as perfume houses frequently repeat batch codes on a multi-year cycle. Our stock is genuine, factory-sealed, and stored under optimal conditions.

Because the item delivered met all quality and freshness standards, our standard policy applies, which allows for returns with return shipping covered by the buyer. We regret that this experience did not meet your expectations

Rated 5 out of 5 stars

Very good selection and great prices

Very good selection, great prices, quick delivery

1 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Thank you!

I was crazy happy to have found my perfume which was discontinued years ago. I just happen to stumble upon it and found your store had it available. I was in disbelief so I checked to see if it was the real thing, I believe what your customer service told me. Sure enough itʻs exactly what i wanted and ordered 4 more. Well stocked for now.

31 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

It is amaziiiiiing

The perfume is amazing, the smell is identical and the longevity is unreal. I love everything about it more than the original. It was super well secured in the package, no breakage or anything. The roll on glides on the skin. I'm SO pleased, I'll order again as soon as I need more, I cannot recommand enough. Thank you very much.

12 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Delivered timely

Delivered timely. Reasonably priced.

6 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Absolutely 100% satisfied

Absolutely 100% satisfied! Care put into the packaging and it arrived earlier than expected! Will order again!

3 August 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

I am so happy with my recent purchases…

I am so happy with my recent purchases and will continue use the Fragrance Shop on future purchases.

3 August 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

Never Delivered

It’s been over a month and I still haven’t received my cologne.

3 August 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Rated 1 out of 5 stars

Its been a month and I still haven't…

Its been a month and I still haven't received my perfumes . The shipping label was created 20 days ago , and Fed Ex still hasn't received the package. Its a scam!

1 August 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Rated 5 out of 5 stars

Awesome prices and products

The prices on the name brand scents are outstanding and the perfume oil recreation is dead on!
Shipping was a little slow but worth the wait.

6 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best prices when compared to others. Also im not a bot and am not affiliated to the company. Just an 18yearold lad. Im tryna spread some positivity😁. Alr enough yap

20 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Quick shipping and great prices

Quick shipping and great prices and I didn't have to leave the house and waste money on gas or fight through a mall to get these.

17 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Great company to order from!

Great company to order from. Great products, prices, and they always are quick filling the order and sending the order out.
I have been ordering from this company for probably at least 10 years, and I have been very happy with the FragranceShop.com!

30 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

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