FragranceNet Reviews 

123,074
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(123,074)

26,571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love shopping to here

I love shopping to here, it’s perfume forever is so good

12 August 2026
FragranceNet logo

Reply from FragranceNet

We are absolutely delighted to hear that you love shopping with us and that you find our perfumes to be so good! Your positive feedback truly means a lot to us.

Thank you,

Customer Service.

Rated 5 out of 5 stars

The pricing of my item & the quick…

The pricing of my item & the quick mailing.

19 August 2026
FragranceNet logo

Reply from FragranceNet

We're so glad to hear you were happy with the pricing of your item and our quick mailing! Thank you for your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Awesome experience

My perfume came fast and the prices are so reasonable.

18 August 2026
FragranceNet logo

Reply from FragranceNet

We are absolutely delighted to hear that your perfume arrived quickly and that you found our prices to be so reasonable! Your positive feedback truly means a lot to us.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fast delivery and great customer…

Fast delivery and great customer service. A package arrived and i had an issue. Contacted Customer Service and they immediately sent a replacement.

19 August 2026
FragranceNet logo

Reply from FragranceNet

We're so glad to hear that you had a positive experience with our delivery and customer service! We're happy we could quickly resolve the issue with your package.

Thank you, Customer Service.

Rated 5 out of 5 stars

FRAGRANCENET IS THE BEST ONLINE COMPANY FOR BEST PERFUMES!!!

Yes, i am enjoying buying fragrances from FRAGRANCENET. They have the best fragrances and the best prices with prompt deliveries. I recommend them highly !!

12 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you're enjoying buying fragrances from us! It's wonderful that you find our fragrances and prices to be the best, and appreciate our prompt deliveries. We truly appreciate your high recommendation.

Thank you, Customer Service.

Rated 5 out of 5 stars

It was simple and easy and a affordable…

It was simple and easy and a affordable price

12 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you found our service simple, easy, and affordable. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

Love this scent and guess what

Love this scent and guess what ? Everyone who comes near me wants to know who smells so good 😊

11 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you love this scent and that it's getting you so many compliments! It's wonderful to know it makes such a positive impression.

Thank you, Customer Service.

Rated 1 out of 5 stars

I purchased a niche perfume and was…

I purchased a niche perfume and was sent a limited edition ,instead of the regular, that I tested BEFORE realizing with the test and research that this specific edition has a DIFFERENT SCENT PROFILE and notes. I filled for an exchange but because it’s opened and because of their supposed ‘all versions and variations of presentation/packaging can be sold under the same sku’ I cannot get a refund and/or exchange. Mind that this was not the product and SCENT I purchased, it has nothing to do with only packaging and that this limited edition is commonly sold separately and known for difference in notes (added animal musk, more sharp skanky opening, etc) amongst lovers of the fragrance. I was happy to buy this frangrance that I love and know (the regular modern version) but now, I feel stupid and robbed. All of that because of their shady business practices (not to talk about the horrible low budget carrier companies they use and that cause immense stress on their customers). As a first time customer I am extremely disappointed and dissatisfied and I cannot believe all the good things that were said about this company to me. I will talk in every fragrance communities to steer clear from them at all costs. They are unprofessional. Try and not buy from them if you can, even with their good prices. They might just send you the wrong product and take no accountability for it. I could still risk paying to send as a return (because they do not provide with prepaid delivery) but as per what was told to me, it would get refused, being left without the error item AND my money (as many others seem to have experienced). This behavior from a company of that size is unacceptable.

9 August 2026
Unprompted review
FragranceNet logo

Reply from FragranceNet

We apologize that the fragrance received did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration regarding the version discrepancy and the inconvenience this has caused. We have requested additional information via the platform in order to investigate further and resolve this matter. We appreciate your patience as we work to make this right.

Thank you,

Customer Service

Rated 5 out of 5 stars

Great as always

Perfect! Receive many compliments!

9 August 2026
FragranceNet logo

Reply from FragranceNet

We are delighted to hear that you are pleased with our product and that it is receiving many compliments! Your positive feedback is greatly appreciated.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great prices for really good quality…

Great prices for really good quality perfumes!!

9 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you found great prices and really good quality perfumes! Your positive feedback truly means a lot to us.

Thank you, Customer Service.

Rated 5 out of 5 stars

I like the product and website a lot

I like the product and website a lot. Easy to use, points are generous. Customer service is top notch. Happy to purchase from them

18 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you like our product and website, and found them easy to use! It's wonderful that you appreciate our generous points and top-notch customer service. We're happy you're pleased with your purchase.

Thank you, Customer Service.

Rated 2 out of 5 stars

problem with fragrance net

Here is what happened. I made an order on fragrance net. I live in canada. Here are my complaints. One issue is the shipping took a pretty long time however thats not a huge problem for me. what happened was after waiting a week on the day the package was supposed to come they didnt deliver it and said the package couldnt be delivered because I didnt list my suite/unit number even though I live in a house. So me thinking it cant be delivered canceled the order and got a refund. 2 days later the package arrives anyway and now they are asking me to pay for it even though i canceled the order. it gets worse. In total I paid $277 CAD for the order, the refund (which came 3 days later) was $259 CAD. So they wanted me to pay them but they didnt give me a full refund so thats already $20 out of my pocket because of their mistake. Then they say they only take payment in USD and that I need to use in international money transfer or convert my CAD to USD. Not only would doing either of those cost me even more money from my pocket but I am not old enough to do either of those the bank doesnt allow. Which leaves the only option for me to return the package and pay a ton to ship it back to the US which is again out of my pocket. In conclusion any method I take to somehow pay them the money comes out of my pocket for their mistake. I canceled the order it isnt my fault the order went through anyways and I shouldnt have to pay for it. only reason its not 1 star is because the perfumes were real and authentic so it wasnt a scam but still.

19 August 2026
Unprompted review
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the difficulty you have experienced with your recent order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and understanding and we have requested additional information via the platform so we may further assist and make this right.

Thank you,

Customer Service

Rated 5 out of 5 stars

Fragrance Net

Great price

6 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Good prices

12 August 2026
FragranceNet logo

Reply from FragranceNet

We're so glad you had a great experience with our shipping and pricing. We appreciate your kind words!

Thank you, Customer Service.

Rated 5 out of 5 stars

Have buying many fragrances from this…

Have buying many fragrances from this website and never being disappointed. Diligence, honesty and great communication from the purchase until delivery.

12 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you've consistently had positive experiences with us! It's wonderful to know that you appreciate our diligence, honesty, and great communication from purchase to delivery.

Thank you, Customer Service.

Rated 5 out of 5 stars

It’s all good

It’s all good

12 August 2026
FragranceNet logo

Reply from FragranceNet

We're so glad to hear you had a positive experience with us. We truly appreciate your kind words and feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We are delighted to hear that you are well pleased with our product. Your positive feedback is greatly appreciated.

Thank you, Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear you love the scent! We truly appreciate your positive feedback and are happy you had such a pleasant experience.

Thank you, Customer Service.

Rated 5 out of 5 stars

Product are on time

Product are on time

11 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased that your product arrived on time. We are so glad you are satisfied with our service.

Thank you, Customer Service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look