FragranceNet Reviews 

122,993
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,993)

26,488 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery service is fast

The delivery service is fast, the prices are great, the products are of good quality, and the entire process is handled efficiently. I am very satisfied. My only recommendation would be to send fragrance suggestions along with small samples tailored to the individual's tastes or past orders, since there are fragrances one might not be familiar with that could turn out to be appealing. Thank you for your attention.

10 August 2026
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Reply from FragranceNet

We're delighted to hear you're very satisfied with our fast delivery, great prices, and good quality products, and that the entire process was efficient! We appreciate your thoughtful suggestion about fragrance samples and will certainly take it into consideration.

Thank you, Customer Service.

Rated 1 out of 5 stars

Parfum has little to no scent for 200…

Parfum has little to no scent for 200 am sending it back

18 August 2026
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Reply from FragranceNet

We appreciate your feedback. We are sorry the fragrance did not meet your expectations and understand your disappointment. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us. Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Great prices

Great selection and great prices

11 August 2026
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Reply from FragranceNet

We truly appreciate your positive feedback regarding our wide selection and competitive pricing. We are delighted to know you had a satisfying experience with us.

Thank you, Customer Service.

Rated 5 out of 5 stars

I am Canadian

I am Canadian
Wonderful service & prices

8 August 2026
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Reply from FragranceNet

We're so glad you enjoyed our service and prices. Your positive feedback is truly appreciated!

Thank you, Customer Service.

Rated 1 out of 5 stars

Delivery took way too long and the…

Delivery took way too long and the candle was half melted when finally received.......

18 August 2026
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Reply from FragranceNet

We are truly sorry to hear about the delayed delivery and the condition of your candle upon arrival. We are actively reviewing our shipping processes to prevent such occurrences in the future. We appreciate your business and patience and have issued a full refund for this item back to your original method of payment.
We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fast shipping, great products at a low price.

Shipping was very fast. Quality of all colognes I bought was on par with what could be bought at a store but at a great price. Very happy with my delivery and will order again.

29 July 2026
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Reply from FragranceNet

We're so pleased to hear that your delivery was very fast and that the quality of your colognes was on par with what you'd find in a store, all at a great price! We appreciate your happiness with your order and look forward to you ordering again.

Thank you, Customer Service.

Rated 5 out of 5 stars

Some great value, some way to expensive

They always make sure to get your fragrances sent out quick and when your product arrives , even when the postal service stomps your package, Perfectly safe and secured inside the crushed box. I only have 1 gripe and that is the price you pay for purple lux subscription. It needs to be all the same price , all the expensive high end perfumes need to be lowered, the coupons that they give only takes off the taxes. Need more breaks in pricing especially if you get a new perfume every month.

11 August 2026
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Reply from FragranceNet

We appreciate you taking the time to share your detailed feedback. We are glad to hear your fragrances consistently arrive safely, even with postal handling. We understand your concerns regarding the pricing structure for the purple lux subscription and the value of the coupons. We are always evaluating our pricing and promotions to ensure they meet our customers' expectations and provide a rewarding experience. Your insights are valuable as we continuously work to improve our offerings.

Thank you, Customer Service.

Rated 5 out of 5 stars

Love it

Delivered fast, perfume smell good ,and the price was the best part for me 3.3 size Awesome!!! I will continue to order my perfume from fragrance .

11 August 2026
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Reply from FragranceNet

We're so pleased to hear your perfume was delivered fast and that you love the scent! We're especially happy that our price was the best part for you. We look forward to your continued orders.

Thank you, Customer Service.

Rated 5 out of 5 stars

Authentically Excellent!

I was very happy that the perfume I ordered was authentic. The pricing was exceptional!

18 August 2026
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Reply from FragranceNet

We're so pleased to hear that the perfume you ordered was authentic and that you found our pricing exceptional! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Ordering is easy and delivery is fast

Ordering is easy and delivery is fast. You can't beet the prices it's the only place I buy my favorite perfumes.

18 August 2026
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Reply from FragranceNet

We're so pleased to hear that ordering is easy and delivery is fast! It's wonderful to know that you find our prices unbeatable and that we are your preferred place for your favorite perfumes.

Thank you, Customer Service.

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery

11 August 2026
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Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars

Great selection of merchandise

Great selection of merchandise, excellent pricing, and fast delivery.

18 August 2026
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Reply from FragranceNet

We're so pleased to hear you appreciate our great selection of merchandise, excellent pricing, and fast delivery! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 1 out of 5 stars

I didn’t expect the product to be in a…

I didn’t expect the product to be in a plain white box. I’ve brought this previously not on your site and it came in the Sauvage box, so now I have to figure out how to give this gift without the box.

18 August 2026
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Reply from FragranceNet

We are truly sorry to hear that you were not satisfied with your purchase. We understand your disappointment and the inconvenience this causes when preparing a gift. We will have a member of our customer service team reach out via email for further assistance.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Love it

Love it , feels good on my skin and my skin can be sensitive

18 August 2026
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Reply from FragranceNet

We are so happy to hear that you love our product and that it feels good on your sensitive skin! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great experience

Great experience! These guys ship fast!

17 August 2026
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Reply from FragranceNet

We appreciate your positive feedback regarding your great experience and our fast shipping. We are delighted that you are satisfied with your purchase.

Thank you, Customer Service.

Rated 1 out of 5 stars

I never received my order tried calling…

I never received my order tried calling and sending emails but never got a call back. My new number is 903-316-5277. Please contact me about my refund.

11 August 2026
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Reply from FragranceNet

We sincerely apologize for the trouble you've experienced with your recent purchase and for the lack of communication. We understand your frustration and regret that your attempts to reach us were unsuccessful. We take concerns like this very seriously, as customer satisfaction is our top priority.
We appreciate your business and patience and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 5 out of 5 stars

Great deals and service

I got the products I ordered. I got some great free samples as well. The prices are great!

17 August 2026
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Reply from FragranceNet

We're so pleased you received your ordered products and appreciate the free samples! We're also delighted to hear you found our prices great.

Thank you, Customer Service.

Rated 1 out of 5 stars

The pump on the perfume

The pump on the perfume, Simply Beautiful, stopped working and is of no use. Such a waste!!! It was just a few sprays in before it quit.

11 August 2026
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Reply from FragranceNet

We sincerely apologize that the pump on your perfume stopped working so quickly. We understand your frustration and appreciate your feedback, as we take concerns like this very seriously. Customer satisfaction is our top priority.
We will have a member of our customer service team reach out via email for further assistance.

Thank you,

Customer Service.

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